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Discussion no less than 250 words no plagiarism no copy and paste
Describe the advantages of using a balanced scorecard to measure and control organizational performance. Suppose that you created a balanced scorecard for Walmart. What specific customer service measures would you include?
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Systems Approach to Organization Change
The balanced scorecard refers to a considerably comprehensive management control
system. One of the advantageous uses of a balanced scorecard is to balance the traditional
operational measures related to the critical success factors of the organization. Another
advantage is that it translates the goals of the organization into clearer objectives, targets, and
measures. The use of a balanced scorecard to measure the control of an organization helps
give managers an overall view of how well the organization is performing. A balanced
scorecard also offers clear feedback that provides crucial information how individual
employees are doing as well as what could be done for improvement. The scorecard further
makes it possible for people to monitor their organization’s ...
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