Description
Read the mini-case, Investing in TUFS, which I will attach , then complete a well-written paper responding to the three discussion questions at the end of the mini-case. Support your responses with referenced
Requirements:
- Your paper should be five to six pages in length, not counting the title or reference pages, which must be included.
- Include at least two scholarly reference in addition to the course textbook((IT strategy Issues and practices)).
- Your paper must follow academic writing standards and APA style guidelines, as appropriate.
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Explanation & Answer
Attached.
Running head: INVESTING IN TUFS
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Investing in TUFS
Names:
Institution:
INVESTING IN TUFS
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Investing in TUFS
Information technology (IT) has become a very important part of businesses. In the
present century, many businesses have made efforts to integrate IT systems into their
operations so as to achieve consistency, save on costs, improve the quality, reduce time and
costs, and increase the productivity of their business units (McKeen & Smith, 2012).
However, technology implementation is important, and every business should understand the
development of IT systems, their implementation, and control should be emphasized in order
to realize the best results. If elaborate measures are not put into place, IT implementation
could be devastating for both the employees of an organization and the organization’s
financial performance. This is one of the challenges that have arisen in Northern Insurance, an
insurance firm that implemented the Technical Underwriting Financial System (TUFS) aimed
at streamlining its operations. However, the company’s CIO is under fire as a result of the
failure of the system. In line with the various issues raised by the CFO and the executive of
Northern Insurance, this paper will evaluate what went wrong with TUFS, what Northern
Insurance needs to do in order to realize the projected benefits from the system, and how the
company could measure the benefits.
What went wrong with the TUFS investment and ways to prevent future occurrence
There are various issues that arose at various stages of the system development and
implementation. One of the key issues is the lack of integration of different stakeholders in
vital phases such as system design and system implementation. Notably, the IT team at
Northern Insurance is only responsible for the development, implementation, and support of
the system. However, one of the major stakeholders of this system, the end-user, was omitted
in the design. According to McKeen & Smith (2012), end-users should be highly involved in
every IT project since the system is designed for their use and it should seek to satisfy their
needs. However, by failing to involve the end-users, who are the underwriting managers,
INVESTING IN TUFS
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Northern failed to identify the k...
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