Complete Discussion for Collaborating and Managing People Course NO PLAGIARISM

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greenaprxvatngy

Business Finance

Description

Discussion 1: Shared Practice: Feed Forward Activity

Giving and receiving feedback in a formal performance appraisal can be a task that managers consider unpleasant and employees view as unhelpful. The added paperwork, the challenges of appropriately incentivizing performance with pay or promotion, the lack of actionable feedback given or received: all of these cause managers and their charges to view traditional feedback paradigms with cynicism and skepticism. Is there another way to integrate feedback into the workplace without dampening enthusiasm?

On his website, Marshall Goldsmith discusses some of the limitations of traditional feedback: “it focuses on the past, on what has already occurred—not on the infinite variety of opportunities that can happen in the future. As such, feedback can be limited and static, as opposed to expansive and dynamic” (Goldsmith, 2002). In response to the many limitations he identifies in the feedback process, he has developed an alternative: feedforward. In this Shared Practice, you will have the opportunity to experiment with the feedforward method and examine its potential effectiveness.

Then think about your goals and consider three questions:

  • What should I stop doing?
  • What could I start doing?
  • What might I want to do differently?

Finally, consider the benefits, implications, or consequences to stopping, starting, or changing the behaviors you thought about.

With these thoughts in mind:

By Day 2

Post a description of one behavior that you would like to change in your professional life—one that significantly impacts how you manage or relate to others—and briefly describe this behavior in your post. Cite all references including the reading below.

READING:

http://www.marshallgoldsmith.com/articles/try-feed...

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Explanation & Answer

Here you go! Let me know if you need any edits or have any questions.

Surname 1
Name
Professor
Title
Date []
Behaviour that I Would Like to Change in my Professional Life
Description of the Behaviour
The one behavior that I would like to change in my professional life is how I carry
out quality analysis of the team that I supervise as a customer service supervisor in a call
center. In the current settings, I usually carry out an analysis of the responses that the
agents are giving to the customers on a weekly basis and then I use a matrix to rate the
level of quality of service that is offered by each of the agents. This means that at the start
of every week, I have to hold meetings with each individual agent and then we have to go
through their quality analysis report and then I give them feedback on how their
performances are. In most cases, the feedback that I issue the agents is usually negative
which usually ends up demotivating them even more as they are not able to see the value
of the ind...


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Great study resource, helped me a lot.

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