Measuring and Analyzing Conflict

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Fgrcunavrxvz1206

Business Finance

Description

My company is Phone Systems Inc. Previous submissions are attached.

  • For this second milestone, you will provide the Measure and Analyze phases of the DMAIC process and apply them to your selected case study. You will first measure performance by creating a process to gather data on the current situation and then begin to create a picture of what the future state will look like, focusing on the proposed solution.

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Defining Goals Stephanie Kimber September 20, 2017 2 Definition of the business goals indicates to the business the direction which they must quickly act depending on their resource availability. The discussion identified the scenario in the phone company which got scrutinized before major decisions get implemented. The article focuses on the goals of the company and the stakeholders that get affected by the actions that the company performs. Problem statement The company’s ultimate goal aimed at opening a new branch located in India. However, resource constraints forced the company to determine at least a single branch that if closed might not affect their stakeholders but also give them easy time running their new branch. George, (2012) argued that the organization’s cross-functional team needed to come together and rank their outlets in order of revenue produced. The information would assist them to determine the store that they would close down based on underperformance. The least performing company would get closed and the resources redirected at opening a new facility in India. Stakeholder analysis Stakeholders are important assets during decision-making process within Phone Systems Inc. Shankar, (2013) explained that the company’s management executive needed to generate solutions that would make the company’s beneficiaries feel accommodated. The stakeholders that would get affected included the customers that acquired products and services from the present stores and the perceived store that would open once the initial one gets closed. The other stakeholders include the employees that worked in the various outlets. For instance when the business closes they might lose jobs, or if the company expanded they would gain opportunities. The company needed to put them first because they engaged the business activities on behalf of 3 the customers. Other insignificant stakeholders included banks, suppliers and service providers to the business.Phases can be through DMAIC process; A) Define the problem B) Measure – data collection C) Analysis – Analyse the data and develop solutions and/or alternative solutions D) Improve/Implementation – implement proposed solution E) Control – monitor, control and sustain implementation and improvement process 4 References: George, M. L. (2012). Lean Six Sigma: Combining Six Sigma quality with lean speed. New York: McGraw-Hill. Rasmusson, D. (2016). SIPOC picture book: A visual guide to SIPOC/DMAIC relationship. Madison, Wisc: Oriel Inc. Shankar, R. (2013). Process improvement using Six Sigma: A DMAIC guide. Milwaukee, Wis: ASQ Quality Press.
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Explanation & Answer

hello, find the attached paper and let me know if it meets your requirements. Kindly let me know should you require any revision or improvements made to the paper. best regards

Running Head; Measuring and Analyzing Conflict

Measuring and Analyzing Conflict
Student Name
University Affiliation

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Measuring and Analyzing Conflict

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Measuring and Analyzing Conflict
Measuring performance
Data collection is an essential process in facilitating the measurement and analysis of the
conflict within the organizational setting. The Supplier, Input, Process, Output, and Customer
(SIPOC) diagram is an essential tool in collecting fundamental data to be used in evaluating the
primary source of the variations as well as in designing the most appropriate solution to solve the
conflict within the system. To identify why the outlet is performing poorly, the data the main
variables that will be evaluated will be the policies, people, procedures, and technology. Factors
related to each of the variables will be explored. These include; pricing, promotion and
marketing procedures, systemic failure, customer response, costs, customer service, workforce
c...


Anonymous
Excellent! Definitely coming back for more study materials.

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