Description
Introduction (250–300 words)
You will prepare an outline of the Quality Control Manual. The first part of the manual will be the Introduction. This should include a history of the quality management evolution and why it is needed.
- List and discuss 2-3 of the specific directions that companies are adopting in terms of strategic quality management?
- Explain the evolution of and the pros and cons of such programs as Deming and Six Sigma.
You should include a minimum of 3 new cited references. As such, the references should be varied and different with each section addition. You can reuse references, but repeat references do not count toward the minimum 3 new cited references.
Explanation & Answer
Attached.
Answer outline to TQM introduction
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3 specific directions
Deming program
Six sigma program
Running head: TQM INTRODUCTION
1
TQM Introduction
Name
Institutional affiliation
TQM INTRODUCTION
2
Introduction
Companies are focusing on improving the quality of across the different departments as a way of
proving quality services which exceed the expectations of their customers. One of the directions
is employee involvement which entails expanding the quality of management from the top level
man...
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