Patient Center Flow

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ghgh2221

Health Medical

Description

Considering Chapter 8 topics for customer service with a goal of building a loyal patient base, use a "story" to describe how your practice would be designed with the patient in mind. Post a discussion in which you describe, from the patient's perspective, what happens from the minute you arrive (on time) in the waiting room until you are ready to leave. Example: Sue is describing her office visit with a friend later the same day. She tells her friend: I have never been so impressed with a visit to the doctor. I arrived about 10 minutes before my visit and was greeted by the receptionist. She gave me a piece of paper with a unique user id and asked me if I would like any assistance with using the computer they use to verify the information they have on file. I told her I'd give a try first and let her know. It was very easy - I just touched the screen and keyed in my id. My insurance and all other information came up one block at a time and I could choose edit or ok to get to the next block. It only took a few minutes and then there was a form asking questions about today's visit. By the time I finished, I didn't even have a chance to sit in one of those really comfortable looking chairs before a nurse called me in to the first examining room and asked how I've been since the last visit..."

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Running Head: BUILDING A LOYAL PATIENT BASE

Building a Loyal Patient Base
Name
Institution
Date

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BUILDING A LOYAL PATIENT BASE

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Building a Loyal Patient Base
A patient is a client to a nurse, and as a nurse it is one’s obligation to make sure that their
patient gets the best experience. With a good patient experience, then a facility where such a
nurse works would have a better corporate image and would achieve customer loyalty. However,
in pursuit of excellent customer service, there are some challenges that come on the way, and as
a result the patients would be agitated.
Nevertheless, when a patient walks into a health facility they want to be welcomed
hospitably. A patient is likely to lose patience with the hospital staff, if they are not treated
properly. A patient may be weak, and needs some love and a show of care. The love and care
can only be experienced when the patient is welcomed and directed to the right place where they
can be attended to. The welcome of a patient to a facility is reliant on how the company has built
its communication with the external stakeholders like patients. Indeed, when there is good
communication at an organization, a pati...


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