Final paper

User Generated

Tvab02

Business Finance

Description


Week 5 - Final Paper

Final Paper

For the Final Paper use the U.S. Postal Service (USPS) as the main organization to critically analyze and provide suggested improvements steps/actions based on what you have learned in this course to help the company achieve performance excellence. Use the Xerox case study that can be found in the textbook as a sample. Also, refer to the Healthcare’s Horizon article found through:

Please create a critical analysis through answering the following:

  • The Total Quality Management methodologies or practices that the organization uses or plans to use to align performance excellence with its business objectives,
  • Knowledge of Total Quality Management marketing that focuses on meeting customers’ needs and practices to help build a customer-focused culture.
  • Evaluate techniques to enhance design of work processes, process control, and process improvement,
  • Examine tools and techniques that support Six Sigma philosophy, quality in product design, process design, and/or statistical process control (SPC) for monitoring either the company’s service processes. Illustrate by using at least two relevant charts or figures in describing the tools and techniques.

Writing the Final Paper
The Final Paper:

  • Submit the assignment as an MS Word document.
  • Must be 2,400 – 3,500 words (excluding title page and references page) in length, double-spaced and formatted according to APA style as outlined in the Ashford Writing Center. Contextual (Level One) headings must be used to organize your paper and your thoughts. Must include a title page with the following:
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted
  • Must address the topic of the paper with critical thought.
  • Must utilize at least four scholarly and/or peer-reviewed sources
  • Must document all sources in APA style.
  • Must include a separate reference page, formatted according to APA style


User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Attached.

Running Head: TOTAL QUALITY MANAGEMENT

Total Quality Management
Institution Affiliation
Date

1

TOTAL QUALITY MANAGEMENT

2

United States Postal Service (USPS) was founded in 1775.It was imitated as an
independent agency by the federal government of US to provide postal services. It dominated the
market as a monopoly postal service provider for many years. However, currently, the
competition has serviced where it has to compete with the other private package delivery
services. This paper provides a critical analysis of the actions that the organization can take to
enhance performance excellence in the face of competition in the market in the provision of
services by use of the Six Sigma methodologies and the Total Quality approach.
Every organization of whatever kind experiences a given competition that cannot be
assured. To survive in such areas of competition, there is a need for the total quality of the
product or the services that it offers to its customers. Looking at the elements of competition to
enhance survival will be an essential aspect of the management. The reputation of the
organization will be always defined by the way it delivers its services, quality of the service or
the product it produces and the price of their service or products. Bad reputation works in the
favor of the competitors, sustaining a good reputation is crucial with an effort of remaining
reliable to customers despite the competition through Total Quality management.
Total Quality Management (TQM) is composed of elements that are essential when they
are put into action. It describes the management commitments toward the long-term success of
the organization through meeting the business goal by meeting the customers’ expectations for
their satisfaction. The services of the USPS must be focused on the customers. The customer's
expectation must be achieved for his/her satisfaction. The organization must prioritize its
operations and improvements of both people and the machinery, for the purpose of achieving the
customer’s needs (Brinksmeier et al, 2013)

TOTAL QUALITY MANAGEMENT

3

When the customers’ needs are met by the organization, the loyalty of the customers is
won. The survival of such organization in the midst of the competition is assured for its
customers will remain loyal and they invite more customers to consume their services. Workers
involvement is another key aspect of Total Quality Management. The employees work together
to achieve the common goal of the organization which is to deliver quality services to the
customers of the organization. However, without creating a conducive environment for work,
quality service delivery will be impossible (Brinksmeier et al, 2013)
Elimination of fear from the employee by providing them with empowerment enhances
high-quality performance. Training employees and provision of team-work groups, enhance the
empowerment of the workers for quality performance in service delivery. The case study of the
Xerox showed that in the training of the workers from the top management to the other levels of
management, significantly improved the company at large (Brinksmeier et al, 2013)
The training of the employees reduces the wastes and a huge variation of the expected
quality of good or services. Moreover, the employee’s involvement ...


Anonymous
Super useful! Studypool never disappoints.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4

Related Tags