conflict resolution

User Generated

pwbr42

Business Finance

Description

Disagreements occur because we have differences of opinions, values, and goals. Solutions to disagreements require negotiation skills. While negotiating, the parties involved have to "generate options, brainstorm ideas, give and take, and attempt to get their mutual goals met" (Hocker and Wilmot, 2014, page 249).

Complete the following.

  • Describe the difference between competitive and collaborative negotiation.
  • Identify a conflict you have experienced or observed that involved either competitive or collaborative negotiation. Explain how competitive or collaborative negotiation was implemented.
  • Evaluate the degree to which this competitive or collaborative negotiation was effective, and propose suggestions for how negotiation could have been implemented more effectively.

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Explanation & Answer

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Conflict resolution;
Question One
Collaborative negotiation is an approach to conflict resolution that treat the relationship
between the conflicting parties as a significant and valuable element while looking for a fair and
equitable agreement. For collaborative negotiation to work the conflicting parties must trust each
other. The primary element in this approach is seeking a commonality, interest or need between
the parties rather than their differences. Collaborati...


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