System Definition and Design

User Generated

genpl1994

Computer Science

Description

please play as a team to design a system.

you have been presented with information regarding the Catering business at Denn’s Fish House. You have come together as a team to create an overall managerial plan and then a project plan specific to the circumstances in the Case. Individually and as a team, you have practiced formulating a quality assessment, tried your hand at process flowcharts, data flow, and entity relationship diagrams. The case has taken turns and developments which have led you to two certainties. One: Denn’s organizational structure, managerial power, culture, and information technology maturity are insufficient to support a full-fledged online ordering, account management, order tracking, and payment e-commerce platform. Two: The only available approach is an Agile approach to deliver a basic tool that will offload some time-consuming activities from the catering manager while also satisfying information-seeking customers by self-service.

Your task now is to develop two design documents for this system. You may choose any documents from the textbook that include flowcharts, Use-Case, wireframes/paper models, ERDs or DFDs, for example. Any of these will be different than a previous version as they will not be for the current system, but for your newly designed system. For each diagram that you select, include a description of its purpose from your textbook.

For this submission, you will need an introductory page that adequately describes your designed system. Pay special attention to the input(s), process(es), and output(s) of your system. Who will use this system? All customers? Corporate or private customers? Customers with guests more than 50? Less than 100? Customers not requiring travel? The more specific you make your scope and identify your system for a particular purpose, the less complexity you will face.

I give you the team management plan and the case introduction.


Unformatted Attachment Preview

TR Team Management Plan Real Estate Consulting Agency CIS 625 Xiaotong Zhu Ping Xiong Xiwen Li Li Li Boyu Wang Sep, 21, 2017 REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN 2 Table of Contents: Team Member Profile: ................................................................................................... 3 Personality of Team Member: ........................................................................................ 4 Team Roles: ................................................................................................................... 8 Specific Roles: .......................................................................................................... 8 Team Collaboration:....................................................................................................... 8 System Selection .......................................................................................................... 10 Definition of Agile Methodologies: ........................................................................ 10 Advantages: ........................................................................................................ 11 Disadvantages: .................................................................................................... 11 Definition of SDLC: ................................................................................................ 11 Advantages: ........................................................................................................ 11 Disadvantages: .................................................................................................... 12 Selection of Systems Development Methodologies ................................................ 12 Reference: .................................................................................................................... 14 Table: Figure 1. Table of Team Member .............................................................................. 7 Figure 2. Comparison between Agile Methods and SDLC ..................................... 10 REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN 3 Team Member Profile: • Li Li: I come from Nanjing city in China. My undergrads are business management and intellectual property management. I was at the air conditioners company after graduated. I am mainly responsible for conditioning sales and customer service, so I know that product customers’ needs and how to engage with customers. Meanwhile, I can effectively offer accurate localization for new products. My legal knowledge could help the company avoid trademark tort, leaked technology and protect the interests of the company. I believe I can competent sales manager. • Boyu Wang: Regarding myself, I come from China, my hometown is Tianjin. And I had the Bachelor's degree from UNA. I think I don’t have very good communication skills and organizational skills in work and life. But I think I have a good skill in the analyzing, and I can be very good to use software tools. • Xiwen Li: I come from Shaanxi, Xi’an, China. I have already finished my bachelor’s degree as Accounting concentration. And I am typically enrolled in MBA program as Finance concentration. For strength, I am good at data analysis and financial analysis. Also, I have strong ability to learn new things. For weakness, I am not good at communicating with people. I can be competent for the financial analyst. REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN • 4 Ping Xiong: My major is Accounting in China, but I choose Finance of my MBA program. Because I’m activity, meanwhile, I think Finance is more flexible and interesting, comparing with Accounting, Finance fits me. During my daily life, I would like to make new friends, because my of communication skill and comprehension skill is good, I love to talk with people, so I can be competent for HR. • Xiaotong Zhu: I come from Tianjin city in China. I have completed my bachelor degree in University of Tianjin traditional Chinese medicine, and my major is Public affairs management. After I got my bachelor degree I went to the USA to pursue my master degree. I am studying business now, in University of North Alabama MBA program. Basic on my study experience I have got enough management and business knowledge. In my personality, I moderate preference of judging over perceiving, and I rely on intuition for work. I have the ability of leadership; planning and decision-making. Personality of Team Member: • Name: Li Li Personality Type: INTJ Details: Introvert (38%) Intuitive (3%) Thinking (16%) Judging (12%) You have moderate preference of Introversion over Extraversion (38%) You have marginal or no preference of Intuition over Sensing (3%) REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN You have slight preference of Thinking over Feeling (16%) You have slight preference of Judging over Perceiving (12%) • Name: Boyu Wang Personality Type: INFJ Details: Introvert (38%) Intuitive (19%) Feeling (3%) Judging (6%) You have moderate preference of Introversion over Extraversion (38%) You have slight preference of Intuition over Sensing (19%) You have marginal or no preference of Feeling over Thinking (3%) You have slight preference of Judging over Perceiving (6%) • Name: Xiwen Li Personality Type: ESFJ Details: Extravert (1%) Sensing (12%) Feeling (6%) Judging (28%) You have marginal or no preference of Extraversion over Introversion (1%) You have slight preference of Sensing over Intuition (12%) You have slight preference of Feeling over Thinking (6%) You have moderate preference of Judging over Perceiving (28%) • Name: Ping Xiong Personality Type: ENFJ Details: Extravert (9%) Intuitive (9%) Feeling (28%) Judging (6%) You have slight preference of Extraversion over Introversion (9%) 5 REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN You have slight preference of Intuition over Sensing (9%) You have moderate preference of Feeling over Thinking (28%) You have slight preference of Judging over Perceiving (6%) • Name: Xiaotong Zhu Personality Type: INTJ Details: Introvert (9%) intuitive (9%) Thinking (3%) Judging (25%) You have slight preference of Introversion over Extraversion (9%) You have slight preference of Intuition over Sensing (9%) You have marginal or no preference of Thinking over Feeling (3%) 6 REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN 7 Table of Team Member Name Li Li Boyu Wang Xiwen Li Xiong Ping Xiaotong Zhu Personality Type Details INTJ Introvert(38%) Intuitive(3%) Thinking(16%) Judging(12%) You have moderate preference of Introversion over Extraversion (38%) You have marginal or no preference of Intuition over Sensing (3%) You have slight preference of Thinking over Feeling (16%) You have slight preference of Judging over Perceiving (12%) INFJ Introvert(38%) Intuitive(19%) Feeling(3%) Judging(6%) You have moderate preference of Introversion over Extraversion (38%) You have slight preference of Intuition over Sensing (19%) You have marginal or no preference of Feeling over Thinking (3%) You have slight preference of Judging over Perceiving (6%) ESFJ Extravert(1%) Sensing(12%) Feeling(6%) Judging(28%) (You have marginal or no preference of Extraversion over Introversion (1%) You have slight preference of Sensing over Intuition (12%) You have slight preference of Feeling over Thinking (6%) You have moderate preference of Judging over Perceiving (28%)) ENFJ Extravert(9%) Intuitive(9%) Feeling(28%) Judging(6%) You have slight preference of Extraversion over Introversion (9%) You have slight preference of Intuition over Sensing (9%) You have moderate preference of Feeling over Thinking (28%) You have slight preference of Judging over Perceiving (6%) INTJ Introvert(9%) Intuitive(9%) Thinking(3%) Judging(25%) You have slight preference of Introversion over Extraversion (9%) You have slight preference of Intuition over Sensing (9%) You have marginal or no preference of Thinking over Feeling (3%) You have moderate preference of Judging over Perceiving (25%) Figure 1. Table of Team Member REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN 8 Team Roles: We discuss and analyze different consulting firms. Eventually, we decided to engage in small consulting firms, mainly engaged in Real estate agency. Because we believe that housing advisory services are now very active, and there is a very broad market. So, we think it is very promising to set up a Real estate agency. Specific Roles: • Project Manager (Leader): Xiaotong Zhu • Sales Manager: Li Li • Financial Analyst: Xiwen Li • Human Resources (HR): Ping Xiong • Chief information officer (CIO): Boyu Wang Team Collaboration: Tool we use to communicate online: Wechat Meeting record- face to face • Meeting 1: Date: 13/9/2017 Location: Keller 210 Attendees: Xiaotong Zhu; Boyu Wang; Ping Xiong; Xiwen Li; Li Li Time: 6:00pm-8:45pm Agenda: 1. Analyze the content of team work, understand what need to do. REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN 2. Everyone take the Jung Typology test 3. Discuss and summarize the results of each personality test • Meeting 2: Date: 18/9/2017 Location: Library study room 1-B Attendees: Xiaotong Zhu; Boyu Wang; Ping Xiong; Xiwen Li; Li Li Time: 4:30pm-6:00pm Agenda: 1. Analyze the content of team work, understand what need to do. 2. List the main structures of team work. • Meeting 3: Date: 20/9/2017 Location: Library study room 2-B Attendees: Xiaotong Zhu; Boyu Wang; Ping Xiong; Xiwen Li; Li Li Time: 4:00pm-6:00pm Agenda: 1. Everyone write their own introduction 2. Identify and list project management roles 3. Everyone get a role of the consult company • Meeting 4: Date: 21/9/2017 Location: Library study room 2-A 9 REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN 10 Attendees: Xiaotong Zhu; Boyu Wang; Ping Xiong; Xiwen Li; Li Li Time: 4:00pm-6:00pm Agenda: 1. Discuss and analyze the part 2 of Team Project. 2. Finish all parts of this Team Project. System Selection Factor Agile Methods Size Small Criticality SDLC Large Simple design and lack of documentation Only face to important product by event Culture Thriving on chaos thriving on order Personnel Needs scarce continuous of experts Needs scarce experts in further project Dynamism High Low Financial Resource Less more Figure 2. Comparison between Agile Methods and SDLC Definition of Agile Methodologies: Agile methodology is an approach to project management that if applied to your work in today’s world it will help you to achieve greater productivity and success. REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN • 11 Advantages: (1). It can quick to response to the changing requirements and matches the change to the product. (2). This method is good for communication between team members. (3). The more they discuss, the more satisfied customers will get. (4). Documentation is limited and it is easy to save time for finding a file. (5). The result comes to a high-quality software and the product meets the requirement of the customer. • Disadvantages: (1). In some situation, estimate the time of software development is complex. (2). Ignore the designing process and documentation needs to improve a number of it. (3). It is tracking easily. (4). Needs high-level programmers. Definition of SDLC: SDLC is a common methodology for systems development in many organizations; it features several phases that mark the progress of the systems analysis and design effort. • Advantages: (1). It is easy to use. (2). It provides a restrict structure and must follow the step. (3). When the requirements are mentioned by customers, they may not change it during REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN 12 structure is processing. (4). The project manager is always tracking the task every day, which is benefit from management control. (5). It is always focusing on quality of the product quality. The project manager must make sure every step is right because SDLC is costly to go back. • Disadvantages: (1). If there is a mistake in the finished process, it is costly to go back. (2). The scope of the project either too broad or too narrow. (3). SDLC has the strict structure and project manager must follow. Compare to the Agile Methodologies, SDLC is not flexible. (4). There is less opportunity for customers change the requirements. Selection of Systems Development Methodologies Our company is focusing on housing agency that is a small business group. The type of service is limited to provide and team members are less than 10 people. Although our company has few members, we are all working hard on their part and we get along well with each other. While sometimes we may not enroll in our roles because we always help each other to do the task, even though we do not care about who is in charge of the task. Due to the comfortable relationship, we define our team is constant and stable. Because the company is small, the resources of housing information are REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN 13 restricted to customers. Also, the company has less financial resource. According to the above analysis of our company, we select Agile Methodologies is perfectly fit for the small business company. REAL ESTATE CONSULTING AGENCY MANAGEMENT PLAN 14 Reference: Agile Methodology. (n.d.) Retrieved September 21, 2017, from: https://www.wrike.com/project-management-guide/faq/what-is-agilemethodology-in-project-management/ SDLC Methodology. (n.d.) Retrieved September 21, 2017, from: https://www.testingexcellence.com/sdlc-methodologies-advantagesdisadvantages/ SDLC Methodologies: Agile or Waterfall? (n.d.). Retrieved September 21, 2017, from: https://www.onedesk.com/sdlc-methodologies-agile-or-waterfall/ Valacich, J. S., & George, J. F. (2017). Modern systems analysis and design (8th ed.). Personality Jung Typology test. Retrieved from: http://www.humanmetrics.com/personality. Case A - Denn’s Fish House Case Introduction :Established in 1967, “Denn’s Fish House” is a regional restaurant headquartered in a Southern US City, with dine-in buffet restaurants and several fast-food franchise locations. Another line of business is their catering services where they operate four catering trailers from their main restaurant location which is also co-located with their corporate headquarters. Denn’s service traditional southern dishes - chicken and fish mainly fried food or “comfort food” which are cooked with plenty of butter and lard, served in big portions. Even though their food is not considered to be healthy it is very popular among their loyal customers and in their target market area. Dennis, the founder and owner, still comes to work most everyday and is involved in major business decisions at his age of 74. In the past year, the Denn’s family of stores were split into three legally separate companies between Dennis and his twin sons, Dan and Matt. Among the reasons of this new organizational configuration were to remain under a certain size in terms of number of employees (50 fulltime employees or equivalent) to avoid responsibility for paying for employee healthcare under new federal regulations. With the split, the sons have had more involvement in the day-to-day operations of the business and are now more vested in the financial health of the organization. Prior, the business would pay bills for many family members and extended family members - children, wives, grandchildren, etc. - for things such as personal vehicles, vacations, cell phones, and so forth. Now that Dan and Matt have their own group of stores to manage, they have restricted as much non-business related spending to the family members. Likewise, more family members have taken roles in the management of the business, keeping it “in the family.” The restaurants vary in type of store, from dine-in buffet, to stand-alone fast-food dining, and smaller operations co-located convenient stores/gas stations. In addition to the stores directly owned and managed by the family, Denn’s licenses franchisees to operate other locations; however, the degree by which these stores align with and adhere to corporate rules varies with the desire of the franchise owner. Franchise rules are rarely enforced with even yearly franchise fees remain uncollected. The catering line of business of Denn’s is vital to the overall health of the business. With four fully selfcontained cooking trailers, Denn’s Catering can serve a minimum of 50 people or upwards of thousands when hired by large businesses and factories. The catering rigs are pulled to a customer location using heavy duty trucks about one hour prior to the meal time. A staff of two or three (or more for especially large events) will set up and cook all the food “hot and fresh” for the customers and set it up in a selfserve, all-you-can-eat buffet line. Within one hour, a Denn’s Catering crew can feed thousands of hungry customers. Booking a catering job has many details and decision points for a customer and therefore requires many communications back and forth with the single company catering scheduler, Rose. Rose is not a family member of Denn’s but has worked in the corporate office for many years. She is quite adept at computers and also handles the company’s advertising, billboards, graphics, and digital menus. When customers call Rose, they have to learn how Denn’s caters. Here are a few of the business rules: • No travel fee within the city. Additional travel expenses apply for other areas and that cost is nontaxable. • 9% sales tax applies on catering jobs unless the customer provides a tax exempt number or letter. • The minimum for catering is 50 adults • Denn’s workers arrive about 1 hour before and cook and serve for 1 hour once the meal begins • Customers may take leftovers if they have their own containers; however, since Denn’s cooks and serves to meet demand, there is usually not an abundance of food. • Customers may reduce the cost if they provide their own serving ware or other supplies • Customers must choose their menu, their sides, and their dessert • Kids under the age of 10 are charge half price ONLY once the minimum of 50 adults is met • Denn’s keeps track of the number of guests by counting the number of plates given out. Customers can either keep their same plate or request a new, clean plate for more food. • Once the number of guests is finalized (within 48 hours of the event), the customer is responsible for 85% of the number. For example: if the customer says the event is for 100 guests, but less than 85 show up, they still must pay for 85%. After they meet the 85% minimum, they pay for the exact number of guests, for example 90, 92, or 100. Denn’s is equipped to serve approximately 25 more guests if more people show up than planned. • The cost is figured for person: $13.75 per person (plus tax) for the most popular menu. • Additional add on costs may apply, $0.50 per guest for an additional side item or for extra dessert. • No tip or gratuity is included and is up to the discretion of the customer • The event must be paid for in full one day prior for individual customers and shortages or overages are adjusted afterwards depending on the final count of guests. For returning customers and businesses, a deposit of 50% is paid upfront and the company is billed after the event. • Events are booked for customers on a first come, first served basis. As you may imagine, these rules can be complex for new customers or when the details of the event are not yet finalized; for example, if the number of guests are not yet known. The booking process can take many phone calls and emails back-and-forth to clear up all of the details. Typically a customer will contact Rose with the basic information (date and location) and an approximate number of guests. Rose will then email a quote with all of the contract information and they can reply and confirm to secure the booking for the event. In the time leading up to the event, all the details are made and both Denn’s and Rose pride themselves on high-quality customer service and can be flexible with the menu, process, pricing, and most any other aspect of the catering experience. Denn’s Catering is highly-profitable, staying busy and also having the ability to know how many guests are at each event and then order the right amount of food and supplies, therefore greatly reducing waste. Additionally, a staff of two or three can handle large crowds at one event and work upwards of eight events a day. Denn’s Catering also vends food at one, two-week long very large public festival each year. During this, Denn’s provides a limited menu of popular items and sells to customers right out of the truck. Unlike usual catering events, the quantity of food and people and food is unknown; however, these events are so popular that Denn’s can sell everything it cooks and generate large revenues. These revenues are then used for many other purposes including the Matt and Dan’s stores that are not part of Dennis’ business (and even for Dennis’ farm which is totally separate from the business entirely). Essentially, the catering arm of the Denn’s keeps the rest of the company financially solvent and funds new store openings and equipment. Denn's Case Revisited Denn’s Case – Revisited Objective: Step back through the case & attempt to bring focus to your final design deliverable: what system are you creating for the client. Potential projects: 1. Self-service e-commerce website/platform for customers to place their own orders a. All types of customers: NEW, EXISTING, BIG, SMALL, CORPORATE, INDIVIDUAL i. YES – system that fits everyone. ii. NO – NEW: existing are already in the system iii. Big/Small – yes. iv. Corp/Ind. – yes 1. DECISION: New – Small – Individual b. CREATE ACCT i. Find account, sign on, pwd, acc’t mgt c. PUT ITEMS IN CART: Make all the selections & get a price d. Check availability, like book hotel e. CHECKOUT & Pay. Order confirmation, # email (Rose gets notified) f. REVIEW/EDIT (Rose gets notified) g. TRACKING: status (received, approved, confirmed) h. REVIEW. 1. DECISION a. Agile – pot. Shippable product b. ONLINE CATERING PRICE CALCULATOR i. submit to rose.. Form > E-Mail, e.g., FAQ (TBD) Processes for Denn’s Franchising Operations. (distractor – organizational/managerial) Catering Operations. a. Major Issues i. Customer Profile: Large/Corporate vs. Small/Individual (returning vs. new customers) ii. Single point of failure, i.e., Rose iii. Transactional complexity iv. Booking process…back-and-forth Organizational Structure – family, cross-pollenated a. Job Roles The “Complex” booking process Customer calls Rose – a. GATEWAY INFORMATION i. Number of guests: Min 50. If less…END ii. Date: availability b. CUSTOMER QUESTOINS – pricing, process c. INTIAL CATERING DETAILS i. Qty, no. guests ii. Menu selection iii. Time to eat iv. Location v. Date vi. Day of contact vii. Kids viii. Special requests ix. Add-ons x. Travel xi. Etc. xii. Etc. REPEAT STEP 1 until “enough” details to quote EMAIL CONFIRMATOIN – QUOTE CHANGES/CONFIRMATION: email, phone.
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Explanation & Answer

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Running head: SYSTEM DEFINITION AND DESIGN

System Definition and Design
Name:
Institution:

SYSTEM DEFINITION AND DESIGN

2

Introduction
Process
The proposed system is a self-service e-commerce website which will allow customers to
place their orders through the system and then their orders are processed and they can then
access services from Denn’s. The system will allow users to register on the platform before they
can start accessing services. Denn’s will post their services on the platform so that customers can
access, log in and select the kind of services they would wish to access. Key functionalities of
the system that will allow customers to have an effective and efficient interaction with the
organization will include the booking functionality which will allow customers to select the date
when they require the services, the kind of meals for the services, the number of people and any
other details as required. These details will be used to automatically book Denn’s services for the
specific customer.
The platform will also allow customers to access various channels of payment including
Mobile Money transfer, VISA and MasterCard and bank transfer on the platform. This will
ensure that customers access all services under one platform and they can make their down
payments after they have selected the specific services and packages they require. To ensure that
customers have the right information when making purchasing decisions, all information about
the rules of the company will be provided on the system so that the customers can select the
packages they want. The system will also allow customers to view the availability so that their
bookings can be on free days when the company can offer services.
Some of the target users for the system will include Rose and other users within the
company who will get notifications from customers on their orders and then they can confirm

SYSTEM DEFINITION AND DESIGN
receipt, approve and then confirm delivery of services. The customers will be able to
access information about the services offered, and they will be able to request any
services they wish for. They will also be able to check out and make payments on the
system and then rate the quality of services offered by the company. The customers will
also be able to edit details of their order up to a specified period of time before the
services are offered. An online catering price calculator will be available for the
customers so that they can have an idea of the costs of the services being offered. In
terms of the types of customers, the system will be accessible to individuals, and
companies (Both small companies and big corporations) which require the services of the
company. The management of the company will use the system to access reports and
view transactions that are carried out on the system.
In terms of the number of users, the system will expect more than 100 users per
month with transactions types ranging from searching for information to requesting for
services. Through the use of the system, customers will not need to travel or make phone
calls, or face the back and forth email communication with Rose which may be a
complex process to follow for the customers.
System Inputs
One of the main input for the system is the registration details for the customers.
These will be the personal details for individual customers and company details for
corporates. Before customers can access the system functionalities, they will first need to
register for an account and enter the details they will use to access the system.

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SYSTEM DEFINITION AND DESIGN

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The other inputs for the system are the order details made by the customers including a
number of guests, the scheduled time for services, other special requests, travel requirements,
menu selected by the customer and the location for service delivery. These details will be used
by the company to process customer orders and offer the services offered.
Another form of inputs for the system will be the details of packages offered by the
company which will be recorded in the system so that customers can access them. These details
will be prepared by Rose and regular updates will be maintained to ensure that changes in
marketing and other business decisions made are reflected in the details displayed.
System Outputs
The main outputs of the system will be a complete order which will include details of the
customer and the specific packages selected. The order details will also include the total price
which the customer will pay.
Reports are the other outputs from the system. These reports will be customized based on
the requirements of specific users and the privileges they have within the organization.
Order confirmations and approval and notifications are the other outputs from the system.
Such confirmations will be received after the customers make an o...


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