Description
Zappos is a company that is known for its unique organizational culture and commitment to delivering a memorable customer experience. For this assignment, research Zappos to learn what makes its company culture and service so different from other companies.
In a 1-2 page paper, describe the characteristics of the Zappos culture and explain how the employees provide excellent service to customers. Identify one example that demonstrates how Zappos empowers its employees to deliver great customer service.
Your submitted assignment should be proofread for correct spelling, grammar, and punctuation.
Be sure to follow APA formatting, and include both in-text citations and a references page. Provide at least one reference and in-text citation (other than the Zappos.com website) for your paper.
Explanation & Answer
Attached.
Running head: CUSTOMER EXPERIENCE AT ZAPPOS
Customer Experience at Zappos
Names:
Institution:
1
CUSTOMER EXPERIENCE AT ZAPPOS
2
Customer experience at Zappos
Zappos is one of the largest online shoe and clothing retailers in the world. The
company is well known for its valuable services, employee empowerment, a strong culture
that focuses on the welfare of both the employees and the customers. There are various ways
in which the company instills a culture among the employees that is vital in their quality
service delivery. While some of these lies in the company’s corporate values, others extend in
its approaches to employee...
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