Description
After reading the interaction, put yourself in the role of case manager. How would you respond to Sam? Give specific language you would use in this situation.
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Read the following interaction between a Human Services worker and client, Sam, to
complete the discussion posts below.
After reading the interaction, put yourself in the role of case manager. How
would you respond to Sam? Give specific language you would use in this
situation.
Worker: Hey Sam what can I do for you?
Sam: you know, that’s a really good question. What CAN you do for me?
Worker: Sam, you know I am here to help you find resources for your family. Why are
you calling?
Sam: I’m so tired of talking about the same things over and over, when NOTHING see
as to get done!
Worker: What are your concerns, Sam? Why did you call today?
Sam: I got a nasty letter you sent me about “non-compliance with regulations”:,
whatever that means! Why do you send me so much mail? I thought you were
supposed to help me!
Worker: Sam, I sent you that notice because my records indicate you did not appear at
your last court date. As your case manager, I have to keep track of your progress and
report my findings. Did you attend your last court date?
Sam: PROGRESS???? How the hell am I supposed to make any progress when you
don’t help me???? You make this whole thing worse for me. You’re not helping me
with anything and I just want my kids back.
Worker: Sam I understand you…
Sam: Understand????? What do you understand? YOU DON’T KNOW ME. You don’t
know anything about me. You workers think you can just get in my business and tell
me to do this and do that and fix everything. You DON’T care! You are WORTHLESS?
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Explanation & Answer
Attached.
Running head: HUMAN SERVICES
1
Human Services
Name
Institution
HUMAN SERVICES
2
Human Services
Apparently, Sam is a psychologically disturbed person. He has a family issue that has
affected him psychologically, and it seems he can’t think straight. Sam also believes that the
worker should own this proble...
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