Description
In this phase, you will prepare several of the critical problem root cause identification tools commonly used in the Six Sigma Process.
- Prepare a Fishbone Diagram, listing the inputs to the process variability. In addition to the diagram itself, a description of each input and why it is important.
- Prepare Pareto Charts for the data you are being provided.
- Housekeeping Survey
- Guest Data
- Discuss the change(s) you are proposing to the process, and WHY you are making this change(s).
- Prepare a REVISED Flowchart of the process with the changes incorporated.
- Prepare a Standard Operating Procedure (SOP) to be used by the Front Office/Houskeeping departments to implement the changed processes.)
- 4 pages
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Explanation & Answer
Hi, I got your assignment and it will be sent to you on time :)
Hi, here is the assignment and also, I have made SOP..please see attachment and if you have any questions please tell me okay. Let me help you further :). If you want revision please message me okay :)
1
Lean six sigma_analysis phase
Name
Affiliate
Date
2
Lean six sigma_analysis phase
Staff
Guest factors
Green card
Forget to put white towels
Absence of green card
Insufficient training
Lack of English mastery
Loosing of cards
Lack of collaboration
Lack of Knowledge about the card
Not aware about the card
Having no trust to the cards
Lack of understanding the rules Out of mind (staff)
Not concern to the card's importance
Green Option Failure Analysis
Staffs Training
Dirty Guess Rooms
They are not well-organized
Having no detailed at work
Due to the lack of knowledge
Practices
Small satisfaction of guest
Unorganized items in room
Not enough training of staffs
Lack of items supplied
Environment
Lacking of items in the room
Not properly cleaned
Lack of white towels
Others
In the diagram above, I have list six inputs. These inputs are as follows: staff, green card,
guess factors, practices, environment, and others. Staffs are very important as they are capable
and responsible for the housekeeping task within the room of the guest. Performing on every task
is not easy, therefore, it is important that there is a training or practices. Practice is also important
because it helps the staff to ...