lean six sigma_analysis phase

User Generated

lhnadvamrat

Business Finance

Description

In this phase, you will prepare several of the critical problem root cause identification tools commonly used in the Six Sigma Process.

  1. Prepare a Fishbone Diagram, listing the inputs to the process variability. In addition to the diagram itself, a description of each input and why it is important.
  2. Prepare Pareto Charts for the data you are being provided.
    1. Housekeeping Survey
    2. Guest Data
  3. Discuss the change(s) you are proposing to the process, and WHY you are making this change(s).
  4. Prepare a REVISED Flowchart of the process with the changes incorporated.
  5. Prepare a Standard Operating Procedure (SOP) to be used by the Front Office/Houskeeping departments to implement the changed processes.)
  6. 4 pages

Unformatted Attachment Preview

HOSP 3005 Leading Service Excellence Term Project: Analyize This project is designed to allow you to complete primary components of a quality improvement project. The information and data will be provided to you in class and/or in documents. You will use this information to work through the Six Sigma DMAIC process. This is the third phase of this project. • • • This Phase of your term project is due via the Assignment Link by 11:59 PM, Eastern. Sunday on the date due. This Phase of your term project is worth 75 of the 300 total points for the project. Late Work will not be accepted. Part 3 (Analyze) Analyze Phase: In this phase, you will prepare several of the critical problem root cause identification tools commonly used in the Six Sigma Process. 1. Prepare a Fishbone Diagram, listing the inputs to the process variability. In addition to the diagram itself, a description of each input and why it is important. 2. Prepare Pareto Charts for the data you are being provided. a. Housekeeping Survey b. Guest Data 3. Discuss the change(s) you are proposing to the process, and WHY you are making this change(s). 4. Prepare a REVISED Flowchart of the process with the changes incorporated. 5. Prepare a Standard Operating Procedure (SOP) to be used by the Front Office/Houskeeping departments to implement the changed processes.) Grading Rubric: 1. Document is professionally written using the language of Business and of Six Sigma. 2. Document is written as if it were being presented to a Senior executive and sponsor of your project. 3. Document is formatted as if it were being presented to a Senior executive and sponsor of your project. 4. Was the procedure for the use of the tools followed correctly. 5. Were the results presented in graphical format as specified (ie Flowchart, CTQ baseline and control charts, Pareto Charts. 6. Was the Project Reflection comprehensive and cohesive. 7. Spelling, Grammar, and Format. Housekeeper Questionaire Green Option Failure Analysis Why was the Green Option not Selected? Ran out of Cards Guest did not see card I guess I change the sheets and towels anyway Card was not on the bed Towels were too wet Guest did not speak english One guest wanted it, the other did not 35 15 100 20 5 20 10 Guest Data Green Option Failure Analysis Why was the Green Option not Selected? I did not see the card. I did not know what to do with the card. I forgot to put the card on the bed in the morning. I changed my mind. I want my sheets cleaned every day. The towels were too wet. There is no benefit to me I don't believe in 'green" 20 21 22 23 24 25 10 10
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Explanation & Answer

Hi, I got your assignment and it will be sent to you on time :)
Hi, here is the assignment and also, I have made SOP..please see attachment and if you have any questions please tell me okay. Let me help you further :). If you want revision please message me okay :)

1

Lean six sigma_analysis phase
Name
Affiliate
Date

2

Lean six sigma_analysis phase
Staff

Guest factors

Green card

Forget to put white towels

Absence of green card

Insufficient training

Lack of English mastery

Loosing of cards

Lack of collaboration

Lack of Knowledge about the card

Not aware about the card

Having no trust to the cards

Lack of understanding the rules Out of mind (staff)

Not concern to the card's importance

Green Option Failure Analysis
Staffs Training

Dirty Guess Rooms

They are not well-organized
Having no detailed at work
Due to the lack of knowledge

Practices

Small satisfaction of guest

Unorganized items in room
Not enough training of staffs

Lack of items supplied

Environment

Lacking of items in the room
Not properly cleaned
Lack of white towels

Others

In the diagram above, I have list six inputs. These inputs are as follows: staff, green card,
guess factors, practices, environment, and others. Staffs are very important as they are capable
and responsible for the housekeeping task within the room of the guest. Performing on every task
is not easy, therefore, it is important that there is a training or practices. Practice is also important
because it helps the staff to ...


Anonymous
Just what I was looking for! Super helpful.

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