Process Improvement Project
For this assignment select either your own organization or an organization about which you
know enough to review the supply chain processes and identify a process that can be improved in
your sphere of influence.
Phase I: Improvement Opportunity
Write 500-750 words on improvement opportunity in your sphere of influence. Address each of
the following sections:
Quality Tool Analysis
Identify your problem statement and complete a root-cause analysis. Identify which quality tools
you used to identify and vet the problem. Explain the quantitative and qualitative tools you used
and provide a summary of how you arrived at your problem.
Stakeholder Analysis
Complete the interactive "Stakeholder Analysis: Winning Support for Your Projects," located on
the Mind Tools website. In Step 2, select the “Interactive Screen App” hyperlink. Provide a
Power/Interest Grid of your completed chart (using either a picture format or a handwritten
document). In addition, provide a summary that includes considerations for all stakeholders.
These considerations will form your communication plan in Part II.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the
Student Success Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to
become familiar with the expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the
Student Success Center.
Phase II: Planning and Implementation
In Phase II of the Process Improvement Project you will be creating a project timeline to help
you implement the proposed solution to the problem statement defined in Phase I. As a project
leader, you will need to consider several things before you start the project. The project leader
must preplan, plan, and kickoff the project.
Planning of the Project
As the project leader, write 500-750 words that address these items:
1. Identify which methodologies and strategies you will implement to meet your goals.
Provide rationale for why you did not select some of the other methodologies and
strategies.
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2. Which business functions will be impacted by your action plan? What tactics will you use
to manage implementation across business functions? What can you do to enhance
collaboration/cross-functionality to ensure the success of your plan?
3. Timeline: Create a timeline to implement the proposed improvement to the problem and
identify the critical path components.
4. Communication plan: Using your completed quality tools analysis and stakeholder
analysis, create a communication plan for disseminating your action plan to all of the
stakeholders. Which strategies do you plan to utilize and why? Your plan should
demonstrate how you plan to use formal and informal communication channels to
implement the plan. In addition, explain how the communication plan addresses what you
are hoping to achieve with your goal.
Project Kickoff and Implementation of the Project
Successfully improving the value chain requires the willingness of required stakeholders to
participate. Imagine you are presenting your project plan in a meeting to all the essential
stakeholders for approval. Effective oral communication is essential in the business setting so
you will need to present your project plan logically and comprehensively to the stakeholders.
Create a PowerPoint presentation (7-10 slides) specifying the problem statement, stakeholders,
proposed solution, timeline, and communication plan to implement the project. Record yourself
presenting the plan and then post your video using YouTube, Vimeo, or any other video site that
allows you to post your video. Be sure to address the "why" and "how" in your narrative. Refer
to the materials section of Topic 8 for privacy settings when using YouTube.
Phase III: Evaluation
In the final step for your plan, state in 250-300 words the metrics you will use to determine
project implementation success. Please justify why you have selected those metrics. Include
specific metrics that will be used to evaluate the success of the implementation. How long will
the project team monitor project implementation?
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to
become familiar with the expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the
Student Success Center.
General Project Requirements
While APA format is not required for the body of this assignment, solid academic writing is
expected, and documentation of sources should be presented using APA formatting guidelines,
which can be found in the APA Style Guide, located in the Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to
become familiar with the expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the
Student Success Center.
2
Benchmark - Process Improvement Project: Phases II and III
1
2
Unsatisfactor Less than
y
Satisfactory
0.00%
74.00%
3
Satisfactory
79.00%
4
Good
87.00%
5
Excellent
100.00%
70.0 %Content
15.0 %Planning An explanation An explanation An explanation An explanation An explanation
Questions
of
of
of
of
of
methodologies methodologies methodologies methodologies methodologies
and strategies and strategies and strategies and strategies and strategies
used to
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used to
used to
used to
implement
implement
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implement
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goals,
goals,
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including
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business
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An explanation
or irrelevant. enhance
collaborations collaborations of what can be
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success makes success is clear enhance
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thorough and
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Supporting
sources are
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15.0 %Timeline A timeline to A timeline to A timeline to A timeline to A timeline to
implement the implement the implement the implement the implement the
proposed
proposed
proposed
proposed
proposed
improvement improvement improvement improvement improvement
to the problem to the problem to the problem to the problem to the problem
and identify and identify and identify and identify and identify
the critical
the critical
the critical
the critical
the critical
path
path
path
path
path
components is components is components components is components
absent,
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15.0
A
A
A
A
A
%Communicatio communicatio communicatio communicatio communicatio communicatio
n Plan
n plan that
n plan that
n plan that
n plan that
n plan that
describes how describes how describes how describes how describes how
to disseminate to disseminate to disseminate to disseminate to disseminate
your action
your action
your action
your action
your action
plan to all
plan to all
plan to all
plan to all
plan to all
stakeholders, stakeholders, stakeholders, stakeholders, stakeholders,
including
including
including
including
including
which
which
which
which
which
strategies you strategies you strategies you strategies you strategies you
plan to use and plan to use and plan to use and plan to use and plan to use and
why and how why and how why and how why and how why and how
you will
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you will
you will
you will
achieve your achieve your achieve your achieve your achieve your
goal, is absent, goal, is weak goal, makes goal, is clear goal, is
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with no gaps.
15.0 %Project
A presentation A presentation A presentation A presentation A presentation
Kickoff and
specifying the specifying the specifying the specifying the specifying the
Implementation problem
problem
problem
problem
problem
Project
statement,
statement,
statement,
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proposed
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communicatio communicatio communicatio communicatio communicatio
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implement the implement the implement the implement the implement the
project,
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recording, is recording, is
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or irrelevant. makes weak and contains makes
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presentation.
with no gaps.
10.0 %Evaluation An explanation An explanation An explanation An explanation An explanation
that includes that includes that includes that includes that includes
the metrics
the metrics
the metrics you the metrics
the metrics
you will use to you will use to will use to
you will use to you will use to
determine
determine
determine
determine
determine
project success project success project success project success project success
and how long and how long and how long and how long and how long
the project will the project will the project will the project will the project will
be monitored be monitored be monitored be monitored be monitored
is absent,
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or irrelevant. makes weak and contains makes
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presentation. Supporting
Supporting
with no gaps.
Supporting
sources are
sources are
Supporting
sources are
present and
that show
limited
understanding
of the content.
present and
show some
understanding
of the content
20.0
%Organization
and Effectiveness
4.0 %Thesis
Paper lacks
Thesis is
Thesis is
Development and any discernible insufficiently apparent and
Purpose
overall
developed or appropriate to
purpose or
vague. Purpose purpose.
organizing
is not clear.
claim.
20.0
%Organization
and Effectiveness
4.0 %Argument Statement of Sufficient
Logic and
purpose is not justification of
Construction
justified by the claims is
conclusion.
lacking.
The conclusion Argument
does not
lacks
support the
consistent
claim made. unity. There
Argument is are obvious
incoherent and flaws in the
uses
logic. Some
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sources.
questionable
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present that
illustrate the
understanding
of the content.
sources are
present that
illustrate a
deep
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of the content.
Thesis is clear Thesis is
and forecasts comprehensive
the
and contains
development the essence of
of the paper. the paper.
Thesis is
Thesis
descriptive and statement
reflective of makes the
the arguments purpose of the
and
paper clear.
appropriate to
the purpose.
Argument is Argument
orderly, but
shows logical
may have a
progressions.
few
Techniques of
inconsistencies argumentation
. The argument are evident.
presents
There is a
minimal
smooth
justification of progression of
claims.
claims from
Argument
introduction to
logically, but conclusion.
not thoroughly, Most sources
supports the are
purpose.
authoritative.
Sources used
are credible.
Introduction
and conclusion
bracket the
thesis.
Clear and
convincing
argument that
presents a
persuasive
claim in a
distinctive and
compelling
manner. All
sources are
authoritative.
20.0
%Organization
and Effectiveness
4.0 %Mechanics Surface errors Frequent and Some
Prose is
Writer is
of Writing
are pervasive repetitive
mechanical
largely free of clearly in
(includes spelling, enough that
mechanical
errors or typos mechanical
command of
punctuation,
they impede errors distract are present, but errors,
standard,
grammar,
communicatio the reader.
they are not
although a few written,
language use)
n of meaning. Inconsistencies overly
may be
academic
Inappropriate in language
distracting to present. The English.
word choice or choice
the reader.
writer uses a
sentence
(register) or Correct and
variety of
construction is word choice varied
effective
used.
are present.
sentence
sentence
Sentence
structure and structures and
structure is
audiencefigures of
correct but not appropriate
speech.
varied.
language are
employed.
20.0
%Organization
and Effectiveness
4.0 %Layout:
The layout is The layout
The layout
The layout
The layout is
Presentation
cluttered,
shows some uses horizontal background
visually
confusing, and structure, but and vertical
and text
pleasing and
does not use appears
white space
complement contributes to
spacing,
cluttered and appropriately. each other and the overall
headings, and busy or
Sometimes the enable the
message with
subheadings to distracting
fonts are easy content to be appropriate use
enhance the with large gaps to read, but in easily read.
of headings,
readability.
of white space a few places The fonts are subheadings,
The text is
or a distracting the use of
easy to read and white
extremely
background. fonts, italics, and point size space. Text is
difficult to
Overall
bold, long
varies
appropriate in
read with long readability is paragraphs,
appropriately length for the
blocks of text, difficult due to color, or busy for headings target audience
small point
lengthy
background
and text.
and to the
size for fonts, paragraphs,
detracts and
point. The
and
too many
does not
background
inappropriate different fonts, enhance
and colors
contrasting
dark or busy readability.
enhance the
colors. Poor background,
readability of
use of
overuse of
the text.
headings,
bold, or lack of
subheadings, appropriate
indentations,
20.0
%Organization
and Effectiveness
4.0
%Presentation of
Content:
Presentation
or bold
formatting is
evident.
indentations of
text.
The content
lacks a clear
point of view
and logical
sequence of
information.
Includes little
persuasive
information.
Sequencing of
ideas is
unclear.
The content is
vague in
conveying a
point of view
and does not
create a strong
sense of
purpose.
Includes some
persuasive
information.
The
The content is The content is
presentation written with a written clearly
slides are
logical
and concisely.
generally
progression of Ideas
competent, but ideas and
universally
ideas may
supporting
progress and
show some
information
relate to each
inconsistency exhibiting a other. The
in organization unity,
project
or in their
coherence, and includes
relationships to cohesiveness. motivating
each other.
Includes
questions and
persuasive
advanced
information
organizers.
from reliable The project
sources.
gives the
audience a
clear sense of
the main idea.
10.0 %Format
5.0 %Paper
Template is
Appropriate Appropriate
Format (use of
not used
template is
template is
appropriate style appropriately used, but some used.
for the major and or
elements are Formatting is
assignment)
documentation missing or
correct,
format is
mistaken. A although some
rarely followed lack of control minor errors
correctly.
with
may be
formatting is present.
apparent.
5.0
Sources are
Documentatio Sources are
%Documentation not
n of sources is documented,
of Sources
documented. inconsistent or as appropriate
(citations,
incorrect, as to assignment
footnotes,
appropriate to and style,
references,
assignment
although some
bibliography, etc.,
and style, with formatting
as appropriate to
numerous
errors may be
assignment and
formatting
present.
style)
errors.
Appropriate
template is
fully used.
There are
virtually no
errors in
formatting
style.
All format
elements are
correct.
Sources are
Sources are
documented, completely and
as appropriate correctly
to assignment documented,
and style, and as appropriate
format is
to assignment
mostly correct. and style, and
format is free
of error.
100 %Total
Weightage
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