Chapter 5
Job-Based Structures and Job Evaluation
165
ensure that people are treated fairly. Some balance between chaos and control is required. History suggests that when flexibility without guidelines exists, chaotic and irrational pay rates too frequently result. Removing inefficient bureaucracy is important,
but balanced guidelines are necessary to ensure that employees are treated fairly and
that pay decisions help the organization achieve its objectives.
Your Tur n
Job Evaluation at Whole Foods
Rather than wait until you are next in a supermarket to check out the different types of work,
we brought some of the jobs at Whole Foods Market to you. Now that you have some background in job evaluation, it is time to try it out. As a first step, Whole Foods has done job analysis and prepared job descriptions. The results are shown below. Now a job structure is needed.
The manager has assigned this job to you.
1. Divide into teams of four to six each. Each team should evaluate the jobs (i.e., assign job evaluation points to each job) and prepare a job structure based on its evaluation. Assign titles to
each job, and show your structure by title and job letter. A broad hint: Recall from our discussion of Whole Foods’ business and pay strategy that teams play an important role.
2. Your team should describe the process it went through to arrive at that job structure. The job
evaluation techniques and compensable factors used should be described, and the reasons for
selecting them should be stated.
3. Each team should put its job structure (i.e., points assigned to each job) on the board. Comparisons can then be made among job structures of the various teams. What is the average correlation between columns of job evaluation points from different teams? Is this correlation high
enough to obtain a sufficient level of reliability? (You may wish to skip ahead to the section
“Reliability of Job Evaluation Techniques” in Chapter 6 and pay special attention to the example
of how even “high” reliability may not eliminate important salary differences that result from
whose ratings are used.) Does the job evaluation method used appear to affect the results? Do
the compensable factors chosen affect the results? Does the process affect the results?
4. Evaluate the job descriptions. What parts of them were most useful? How could they be
improved?
JOB A (Team Member, Deli)28
Kind of Work
Provide excellent customer service. Follow
and comply with all applicable health and
sanitation procedures. Prepare food items:
sandwiches, slice deli meats and cheeses. Prepare items on station assignment list and as
predetermined. Stock and rotate products,
stock supplies and paper goods in a timely
basis; keep all utensils stocked. Check dates
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on all products in stock to ensure freshness
and rotate when necessary. Use waste sheets
properly, as directed. Operate and sanitize
all equipment in a safe and proper manner.
Comply with and follow Whole Foods Market
Safety Procedures. Follow established Weights
and Measures procedures (tares). Answer the
phone and pages to department quickly and
with appropriate phone etiquette. Practice
proper use of knives, slicer, trash compactor,
baler (must be 18 years of age or older), and
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166 Part Two
Internal Alignment: Determining the Structure
all other equipment used during food preparation and cleanup. Perform other duties as
assigned, and follow through on supervisor
requests in a timely manner.
18 or older).
-
Requirements
ment, with a sense of urgency.
as a team.
people.
position.
JOB C (Team Leader, Prepared Foods)
baler (must be 18 years of age or older)
and all other equipment used during food
preparation and cleanup.
Kind of Work
Reports to store team leader and to associate
store team leader. Provides overall management and supervision of the Prepared Foods
Department. Responsible for team member
hiring, development, and terminations. Also
responsible for profitability, expense control,
buying/merchandising, regulatory compliance,
and special projects as assigned. Complete
accountability for all aspects of department
operations. Consistently communicate and
model Whole Foods vision and goal. Interview, select, train, develop, and counsel team
members in a manner that builds and sustains
a high-performing team and minimizes turnover. Make hiring and termination decisions
with guidance of store team leader. Establish
and maintain a positive work environment.
Manage inventory to achieve targeted gross
profit margin. Manage the ordering process to
meet Whole Foods Market quality standards.
Maintain competitive pricing and achieve targeted sales. Establish and maintain positive
and productive vendor relationships. Develop
and maintain creative store layout and product merchandising in support of regional and
national vision. Establish and maintain collaborative and productive working relationships.
Model and cultivate effective inter-department
and inter-store communication. Provide accurate, complete information in daily, weekly,
monthly, annual, and “ad hoc” management
reports. Maintain comprehensive knowledge
Market policies and standards.
goals to customers.
JOB B (Cashier)
Kind of Work
Assist and focus on customers during entire
checkout process. Perform all cash register functions according to established procedures. Maintain a positive company image by providing
courteous, friendly, and efficient customer service. Check out customer groceries efficiently
and accurately. Pass entry-level PLU code test.
Maintain a professional demeanor at all times.
Stock registers with supplies as needed. Follow
proper check-receiving procedure. Clean, stock,
and detail front-end area with special attention
to own register. Change journal tapes and ribbon as needed. Walk produce department at
the beginning of every shift to identify and learn
new produce codes. Comply with all posted state
health and safety codes.
Requirements
good customer and team relations.
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Chapter 5
of, and ensure compliance with, relevant regulatory rules and standards.
Requirements
leader, assistant team leader, supervisor, or
buyer.
ing, pricing, merchandising, and inventory
management.
skills.
Market policies and standards.
JOB D (Team Member, Prepared Foods)
Kind of Work
Perform all duties and responsibilities of Prepared Foods Team Member. Provide excellent
customer service. Assist team leader in nightly
team operations. Report all actions of team
members that violate policies or standards to
the team leader or associate team leader. Mentor and train team members. Maintain quality
standards in production and counter display.
Comply with all applicable health and safety
codes. Help implement and support all regional
programs.
Requirements
Job-Based Structures and Job Evaluation
167
position.
the needs of the store.
JOB E (Team Member, Kitchen)
Kind of Work
Performs all duties related to dishwashing:
unloading kitchen deliveries and cleaning all
dishes, utensils, pots, and pans. May be prep
work. Maintain food quality and sanitation in
kitchen. Maintain a positive company image by
being courteous, friendly, and efficient. Wash
and sanitize all dishes, utensils, and containers.
Assist with proper storage of all deliveries. Rotate
and organize products. Perform prep work as
directed. Provide proper ongoing maintenance
of equipment. Maintain health department standards when cleaning and handling food. Perform
deep-cleaning tasks on a regular basis. Take out
all of the garbage and recycling materials. Sweep
and wash floors as needed.
Requirements
job.
of age or older).
part of a team.
JOB F (Team Member II, Stock and Display)
experience, or equivalent.
of the house operations.
standards.
train others.
leadership skills.
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Kind of Work
Performs all functions related to breaking
down deliveries and moving back stock to
floor. Assists in organizing and developing
promotional displays; maintains back room,
training entry-level grocery clerks. Trained and
capable of operating any of the subdepartments as needed. Maintains and ensures retail
standards during their shift. Responsible for
implementing team’s break schedule. Performs
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168 Part Two
Internal Alignment: Determining the Structure
all duties and responsibilities of grocery team
member. Builds displays and requests appropriate signage. Supervises shift to ensure
standards are maintained. Implements break
schedule for shift. Responsible for problem
solving in team leader or associate team leader’s absence. Fully responsible for completion
of all opening or closing checklists. Responsible for checking in deliveries.
Requirements
ence, or equivalent.
tion, multiplication, and division).
the ordering process to meet Whole Foods
Market quality standards, maintain competitive pricing, and achieve targeted sales. Develop and maintain creative store layout and
product merchandising in support of regional
and national vision. Establish and maintain
collaborative and productive working relationships. Model and cultivate effective interdepartment and inter-store communication.
Provide accurate, complete information in
daily, weekly, monthly, annual, and “ad hoc”
management reports. Maintain comprehensive
knowledge of, and ensure compliance with,
relevant regulatory rules and standards.
Requirements
-
position.
ence, or industry equivalent.
years of age or older).
ment break schedule.
needed to calculate margins, monitor profitability, and manage inventory.
JOB G (Associate Team Leader, Prepared
Foods)
people.
Kind of Work
Reports directly to Prepared Foods Team
Leader. Assists in overall management and
supervision of the Prepared Foods Department. Can be responsible for team member
hiring, development, and terminations. Also
responsible for profitability, expense control,
buying/merchandising, regulatory compliance,
and special projects as assigned. Complete accountability for all assigned aspects of department operations. Consistently communicate
and model Whole Foods vision and goals. Assist in the interview, selection, training, development, and counseling of team members in
a manner that builds and sustains a high-performing team and minimizes turnover. Discuss
hiring and termination decisions with guidance of others. Establish and maintain a positive work environment. Manage inventory to
achieve targeted gross profit margin. Manage
Market policies and standards.
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JOB H (Regional Team Leader)
Kind of Work
Rotate among stores. Assist and support the
store team leader with all store functions.
Interview, select, evaluate, counsel, and terminate team members. Coordinate and supervise all store products and personnel. Follow
through on all customer and team member
questions and requests. Evaluate customer
service and resolve complaints. Operate the
store in an efficient and profitable manner.
Have a firm understanding of store financials and labor budgets. Establish and achieve
sales, labor, and contribution goals. Review
department schedules and research productivity improvements. Order store equipment and
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Chapter 5
supplies in a timely manner. Enforce established food safety, cleaning, and maintenance
procedures. Inspect store; ensure cleanliness;
visit off-hours for consistency. Maintain accurate retail pricing and signage. Ensure that
product is cross-merchandised in other departments. Coordinate, supervise, and report
physical inventory. Analyze product transfers,
waste, and spoilage. Manage expenses to maximize the bottom line. Provide, maintain, and
safety-train team members on all equipment
and tools. Resolve safety violations and hazards immediately. Maintain store security and
ensure that opening and closing procedures
are followed. Show EVA improvement over
a designated period. Leverage sales growth
to improve store profitability. Assist in handling liability claims and minimize their occurrence. Establish and maintain good community
relations. Create a friendly, productive, and
professional working environment. Communicate company goals and information to team
members. Ensure and support team member
development and training. Evaluate team
member duties, dialogues, raises, and promo-
Job-Based Structures and Job Evaluation
169
able talent to the best advantage.
well with others and convey enthusiasm.
vendors and the community.
cellence in all aspects of the store.
JOB I (Team Member, Stock and Display)
major events that affect the store. Ensure store
policies and procedures are followed. Visit the
competition on a regular basis and react to
current industry trends.
Kind of Work
Performs all functions related to breaking
down deliveries and moving back stock to
floor. May assist in organizing and developing
promotional displays; maintains back room.
Stock and clean grocery shelves, bulk bins,
frozen and dairy case. Maintain back stock
in good order. Sweep floors and face shelves
throughout the store. Comply with all applicable health and safety codes. Provide excellent
customer service. Log and expedite customers’
special orders. Retrieve special orders for customers by request and offer service out to car.
Respond to all grocery pages quickly and efficiently. Build displays and request appropriate
signage.
Requirements
Requirements
plus.
Market retail operations.
-
tion, multiplication, and division).
-
cial expertise.
ucts carried in department.
through.
position.
the big picture.
(must be 18 years of age or older), and all
equipment.
Ability to work well with others.
detail.
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