CASE 2: Improving Enterprise Governance of IT in a Major Airline - Steven DeHaes; Wim Van Grembergen1. Discuss how KLM embarked on the journey towards improved enterprisegovernance of IT. If you would be a business consultant, what approachwould you take to launch such an improvement program?2. In the beginning of the text, Enterprise governance of IT is defined as anintegral part of enterprise governance addressing the definition andimplementation of the processes, structures and relational mechanisms in theorganization that enables both business and IT people to execute theirresponsibilities in support of business/IT alignment and the creation ofbusiness value.Structures include organizational units and roles responsible for making ITdecisions and for enabling contacts between business and IT managementdecision-making functions (e.g. IT steering committees). This can be seen asa form of blueprint for how the governance framework will be structurallyorganized.processes refers to the formalization and institutionalization of strategic ITdecision making and IT monitoring procedures, to ensure that day to dayoutcomes are consistent with policies and provide input back to decisions(e.g. IT balanced scorecard).relational mechanisms are ultimately about the active participation of, andcollaborative relationship among, the board, senior corporate executives, ITmanagement, and business management. They include mechanisms such asannouncements, advocates and educational efforts.Revisit the case and identify the structures, processes and relationalmechanisms applied in this case. Make sure you can clearly explain each ofthese practices and its role in the context of enterprise governance of IT.3. Discuss the motivation and criteria behind the “staying on the surfboardprinciple”. Explain how you think this framework could / should evolve overtime.4. The case describes the portfolio management process which begins with an identification off the business drivers. Explain why KLM developed aspecific approach for capturing business drivers. What could be a point ofcritique in this process?5. The journey towards better enterprise governance of IT has been, andcontinues to be an enriching one for KLM, and many challenges have beenovercome. However, as with any journey, there are still more challengesahead which must also be overcome to ensure that the journey will becontinued in a positive way. What according to you are the important areasthat needs to be improved in the coming period?6. Although all organizations, including KLM, face some unique challenges,concerns around effective governance of IT, and the realization of realbusiness value from today’s significant and increasingly complexinvestments in IT are a universal concern. Other organizations can certainlybenefit from the experiences and lessons learned by KLM in this area. Afterreading the case, what according to you the factors that have been key toKLM’s success to-date, and could as such be recommended to otherorganizations with an interest in improving their governance of IT?

Diversity is found in all organizations today. There is more to diversity than just nationality, race or religion. Also, diversity just exists in organizations and is not only the result of hiring practices. Everyone is diverse in some way. Diversity extends into physical characteristics (size, weight, height, etc), the way people see the world, cultural background, economic and educational background and cultural differfences.That is why it is important to for every organization to provide diversity training. For this assignment your task is to do the following:Explain what diversity is and how it impacts every organization. What diversity is found in your current organizatin? What are the advantages to having a diverse work place?What can happen if diversity is not addressed in organizations. Identify at least four topics that should be designed into a course on diversity and explain wny they are important. What is the best delivery method for a course on diversity? What laws (Federal, State and Local) must be considered that are related to diversity in organizations? What is the risk if the organization is not in compliance with those laws? What is the role of the Equal Employment Opportunity Commission (EEOC)? Use the above information to answer the following in 1000 to 1,050 words:Cite all sources according to APA formatting guidelines.

Research Report – Selling Overseas and Marketing in Another Country: This project should be completed individually. Select a product or service that you currently own (or use) and a country that you’re not familiar with. You are encouraged to select a product or service that is unique and innovative.Imagine that you are with the international sales department of the company that manufactures and sells the item (or service) that you are proposing to make or introduce in the country you have selected.The first step is to learn as much as possible about the country where you plan to market the product. Check almanacs, encyclopedias, the Internet, and library databases for the most recent information, paying particular attention to descriptions of the social life of the inhabitants, their economic conditions, and cultural traditions that encourage or discourage use of the product or service.Your Task – Write a five page report that describes the product or service you plan to market abroad (it must be another country other than the United States); briefly describes the country you have selected, indicates the types of people who would find the product or service attractive, explains how the product or service would be transported or introduced into the country (or possibly manufactured if materials and labor are readily available in the host country), recommends a location for a regional sales center, and suggests how the product or service should be sold. Your report is to be submitted to the chief operating officer of the company, whose name you can either make up or find in a corporate directory. The report should include your conclusions (how the product or service will do in this new environment) and your recommendations for marketing (steps the company should take immediately and those it should develop later). You are highly encouraged to include financials, action plan, and a social media strategy.General Format –The paper must be typedUse headings within the report when appropriate (please review Pages 430-445 for Parts of a Formal Report). For this report please include a Cover, Memo of Transmittal, Table of Contents, Introduction, Body, Summary, Conclusions, Recommendations, and a Bibliography (The Cover, Memo of Transmittal, Table of Contents, and Bibliography will not be counted towards the five page requirement).Plan the paper carefully so as to develop an organized and non-redundant report. It should be organized and assembled as a continuous report and should not appear to be several independent segments bound together.You must have a minimum of five sources. Please cite your sources using APA Format – (the Writing Center can offer assistance if you do not know how to do this). These five sources must be SCHOLARLY. You should include peer-reviewed, journal articles. Some other helpful sites include - http://owl.english.purdue.edu/owl/resource/560/01/ (Links to an external site.), http://owl.english.purdue.edu/owl/resource/557/01/ (Links to an external site.), http://www.cuyamaca.edu/tpagaard/EnglDept/Resources.htm