managing commutation 2

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answering 7 task related to the case are given

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COLLEGE OF BANKING AND FINANCIAL STUDIES DEPARTMENT OF PROFESSIONAL STUDIES Assignment front sheet Assignment - 2 Unit number and title Qualification Pearson BTEC Level 5 HND Diploma in Business HND-Management: 16 Managing Communications, Knowledge and Information Semester Batch III Student Name Spring 2016-17 Assessor Name Ms. Masooma Shaikh Student No. Internal Verifier (IV) name Ms. Priya Gopal Date issued Completion date 17/04/2017 10/5/2017 Assignment title Developing communication processes and improving systems relating to information and knowledge Learning Outcome Learning outcome Be able to develop communication processes LO 3 Assessme nt Criteria 3.1 3.2 3.3 3.4 Be able to improve systems relating to information and knowledge 4.1 4.2 LO 4 4.3 Submitted on In this assessment you will have the opportunity to present evidence that shows you are able to: report on existing processes of communication in an organisation design ways to improve appropriateness implement improvements to ensure greater integration of systems of communication in that organisation create a personal plan to improve own communication skills report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge Implement a strategy to improve access to systems of information and knowledge. Task Evidence no. (Page no) 1 2 3 4 5 6 7 Learner declaration I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Student signature: Date: In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades Grade Descriptor M1 Identify and apply strategies to find appropriate solutions M2 Select / design and apply appropriate methods / techniques Indicative characteristic/s To achieve M1, your answer should clearly show evidence of some research carried out to identify different information technology (IT) systems used within Oman Refreshment Company for communication purposes. The answer Effective judgements have been should also show how people in Oman Refreshment Company meet or create made. platforms for sharing ideas and decision-making.(Task 1). To achieve M1, use an effective approach to research and assess various types of systems that could be used to improve the communication in Oman Refreshment Company(Task 3) A range of methods and To achieve M2, identify a range of methods and techniques used in techniques have been applied disseminating the information.(Task 5) To achieve M2, your answer should explain the possible ways through which, Appropriate learning methods/techniques have been Oman Refreshment Company can connect, interact with its stakeholders by using digital technologies.(Task 7) applied M3 Present and communicate appropriate findings The appropriate structure and approach has been used D1 Use critical reflection to evaluate own work and justify valid conclusions D2 Take responsibility for managing and organising activities D3 Demonstrate convergent /lateral / creative thinking Contextualisation Conclusions have been arrived at through synthesis of ideas and have been justified Activities have been managed Effective thinking has taken place in unfamiliar contexts. To achieve M3, use a range of methods in examining the various types of IT systems or methods that could be used to improve the communication throughout Oman Refreshment Company.(Task 2) To achieve M3, present and justify the recommendations for improving the communication skills.(Task 4) To achieve M3, discuss range of methods to improve dissemination of information.(Task 6) To achieve D1, provide conclusions on the effectiveness of the systems suggested for improving the communication process.(Task 3) To achieve D2, demonstrate substantial investigation done to identify and improve the current communication methods used in Oman Refreshment Company. (task 2) To achieve D2 , show evidences of reports on collection,storage and dissemination of information.(Task 5) To achieve D3, presented self-evaluation on the communication skills (Task 4) To achieve D3, demonstrate effective thinking in identifying appropriate changes to improve dissemination of knowledge and information.(Task 6) To achieve D3, show innovation and creative thought in identifying the information systems and technologies to improve communication.(Task 7) Assignment Brief Purpose of this assignment Learner will gain an understanding of existing communication process in an organisation and suggest systems to improve collection, formatting, storage and dissemination of information and knowledge. Case Study The management of Oman Refreshment Company (SAOG) is considering to introduce an online sales and billing software (an information communication technology) and GPS system fitted in all vehicles which will be linked to the employees in the sales department., production department, warehouse and the accounts department which will improve their inventory management, accountability of the person on field (sales), increasing process efficiency across Oman Refreshment Company, real time visibility and thereby enabling Oman Refreshment Company to achieve its overall objectives with the help of enhanced integrated communication within Oman Refreshment Company SPECIAL INSTRUCTIONS • This assignment is continuation of the previous assignment (assignment # 1). Please provide the solution of the given problems under the purview of Oman Refreshment Company SAOG • Answer all tasks by relating them to the selected organisation. • Include diagram wherever necessary Task 1 – LO3 - Assessment Criteria 3.1 (M1): Report on existing processes of communication in Oman Refreshment Company. To achieve pass you must; • Identify existing processes of communications that you have researched in Oman Refreshment Company o For example : a)Between management and employees b)Between organisation and its customers To achieve M1, your answer should clearly show evidence of some research carried out to identify different information technology (IT) systems used within Oman Refreshment Company for communication purposes. The answer should also show how people in Oman Refreshment Company meet or create platforms for sharing ideas and decision-making. These opportunities for meetings could be structured and coordinated, planned, face-to-face, formal and informal. Task 2 – LO3 - Assessment Criteria 3.2 (M3,D2): Design ways to improve appropriateness. To achieve pass you must; • Design the ways to improve communications methods used in Oman Refreshment Company. To achieve M3, use a range of methods in examining the various types of IT systems or methods that could be used to improve the communication throughout Oman Refreshment Company. To achieve D2, demonstrate substantial investigation done to identify and improve the current communication methods used in Oman Refreshment Company. Task 3 – LO3 - Assessment Criteria 3.3 (M1, D1) Implement improvements to ensure greater integration of systems of communication in Oman Refreshment Company. To achieve pass you must; Suggest the ways to improve greater integration of systems of communication used in Oman Refreshment Company. To achieve M1, use an effective approach to research and assess various types of systems that could be used to improve the communication in Oman Refreshment Company. To achieve D1, provide conclusions on the effectiveness of the systems suggested for improving the communication process in Oman Refreshment Company Task 4 – LO3 - Assessment Criteria 3.4 (M3,D3): Create a personal plan to improve own communication skills. To achieve pass you must; Create a clear personal plan for the next six months to improve your communication skills. Identify strengths and weaknesses in your communication skills and create a personal plan to improve each weakness. To achieve M3, present and justify the recommendations for improving your communication skills. To achieve D3, present self-evaluation on your communication skills. Task 5 – LO4 - Assessment Criteria 4.1 (M2,D2): Report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge To achieve pass you must; Discuss different methods of capturing data (For Example forms, Feedback, Transaction Recording etc.) in Oman Refreshment Company. To achieve M2, identify a range of methods and techniques used in disseminating the information. To achieve D2, show evidences of reports on collection, storage and dissemination of information. Task 6 – LO4 - Assessment Criteria 4.2 (M3,D3): Carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge. To achieve pass you must; Suggest suitable changes to improve the collection, formatting, storage and distribution of information and knowledge in Oman Refreshment Company. To achieve M3, discuss range of methods to improve dissemination of information. To achieve D3, demonstrate effective thinking in identifying appropriate changes to improve dissemination of knowledge and information. Task 7 – LO4 - Assessment Criteria 4.3 (M2,D3): Implement a strategy to improve access to systems of information and knowledge. Organisations can improve access to system of information and knowledge through the use of Information Communication Technology (ICT). ICT is concerned with the storage, retrieval, manipulation, transmission or receipt of digital data. Digital communications will allow management to share and communicate information digitally with its stakeholders through websites, manage database, publish newsletters, organise workshop etc. To achieve pass you must; Suggest possible ways to improve access to systems of information and knowledge in Oman Refreshment Company. To achieve M2, your answer should explain the possible ways through which, Oman Refreshment Company can connect, interact with its stakeholders by using digital technologies. To achieve D3, show innovation and creative thought in identifying the information systems and technologies to improve communication. Evidence checklist Summary of evidence required by student Task 1 Identify all possible process of communication exist in the selected organisation. Discuss the importance of at least two of them Task 2 Give suggestions to improve the appropriateness of the communication process identified in the task one. Task 3 Task 4 Prepare clear guidelines to ensure greater interaction of the systems of communication in Oman Refreshment Company (SAOG) Create a clear personal plan for the next six months to improve your communication skills required to perform your job more efficiently and effectively Evidence presented Task 5 Task 6 Task 7 Discuss different methods of capturing data (For Example forms, Feedback, Transaction Recording etc.) in the selected organisation. Attached evidences of the reports sent to the stakeholders. Also briefly describe the ways of Suggest suitable changes to improve the collection, formatting, storage and storing data distribution of information and knowledge in Oman Refreshment Company Most of Oman Refreshment Companys around us are using different types of management information systems to management information and knowledge. Often these systems are accessed by employees only; suggest some areas of improvements in the access of the systems so that all stakeholders can get full advantage of the information and knowledge stored in Oman Refreshment Company Guidance notes: 1. Use standard document formats and structures. 2. Word process the documents. 3. Use 12 point Arial or Times New Roman script. 4. Provide a list of references and use the Harvard referencing system. 5. Complete the title page and sign the statement of authenticity. 6. Upload the entire assignment in MS word format only on Turnitin. 7. Staple only once to keep the pages of your work together. 8. Late submission, late work will only be marked on the next occasion the unit is taught. 9. Submit the work along with the Turnitin report to the respective assessors in their offices. 10. Collect the assignment submission form duly signed by the assessor and the learner. 11. Grades are subject to External Verification. 12. Assignment length should not exceed 4500 words. Class ID: 12277589 Pass word: man123 Achievement Summary Qualification Unit Number and title Pearson BTEC Level 5 HND Diploma in Business Assessor name Ms. Masooma Shaikh Unit-16 Managing communications, knowledge and information IV name Ms. Priya Gopal Student Number Criteria Reference Student name To achieve the criteria the evidence must show that the student is able to: Achieved? (tick) LO 3 & 4 3.1 report on existing processes of communication in an organisation 3.2 design ways to improve appropriateness 3.3 3.4 4.1 4.2 4.3 implement improvements to ensure greater integration of systems of communication in that organisation create a personal plan to improve own communication skills report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge Implement a strategy to improve access to systems of information and knowledge. Higher Grade achievements (where applicable) Grade descriptor Achieved? Grade descriptor Achieved? (tick) M1: Identify and apply strategies to find appropriate solutions (tick) D1: Use critical reflection to evaluate own work and justify valid conclusions M2: Select/design and apply appropriate methods/techniques D2: Take managing activities M3: Present and appropriate findings D3: Demonstrate convergent/lateral /creative thinking communicate Assignment Feedback Formative Feedback: Assessor to Student Action Plan Summative feedback responsibility for and organising Feedback: Student to Assessor Assessor Signature Date IV Signature Date Student Signature Date
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Attached.

Running head: MANAGING COMMUNICATION

Managing Communication
Address:
Date:

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MANAGING COMMUNICATION

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OMAN REFRESHMENT COMPANY
Oman Refreshment Company is an Oman-based corporation that engages in filling and
distribution of consumer goods like water, soft drinks, juices and soft drinks. Oman Refreshment
Company produces PepsiCo's range of beverages and soft drinks. The company also
manufactures and distributes fruit juices under its brand, Top Fruit. The company also provides
potato and non-potato snacks such as Doritos & Cheetos and Lays.
Existing Processes of Communication in Oman Refreshment Company
The purpose of this research is to identify the current communication issues in Oman
Refreshment Company. The research aims to find and indicate the various processes of
communication either formal, informal, coordinated, planned, structured or face-to-face that the
organization uses. The research will also show how individuals in the company meet and create
platforms for sharing ideas and decision making.
Additionally, the purpose of this research is to identify the scheduling activities that the
company adopts when carrying out its operations. To find a solution to the problems the research
will suggest several tools the organization can implement, for example, using Google Docs as a
tool for storing and disseminating information. The research also illustrates ways an individual
can improve their communication skills. The analysis shows several ways a company can
enhance communication regarding collection, formatting, storage, and dissemination of
information. Finally, the research will suggest ways Oman Refreshment Company can improve
access to information to allow better utilization and improve the overall performance of the
organization.

MANAGING COMMUNICATION

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Effective communication within an organization is crucial because it assists in attaining
the set goals and objectives of the business. Individuals within the company must accurately
report the information they gather and obtain to ensure proper communication. To improve the
process of communication between the organization and customers Oman Refreshment
Company regularly engages in community activities like sports events and official tourism
festivals.
Activities such as this enable the company to undertake face-to-face communication with
current and potential clients. Examples of festivals the company participates in include; Khareef
and Muscat Festivals. Involving themselves in community activities helps the company to
directly interact with customers and get feedback about their products and services. Clients can
offer suggestions on how to enhance and improve their products.
The company enhances communication between the management and employees through
involving them in the decision making process. Oman Refreshment Company encourages both
formal and informal communication with the workforce. The organization promotes employees
to give their opinions and suggestions on ways in which the company can improve customer
s...


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