Interview Process

User Generated

crefbacnz

Business Finance

Description

Once you have a clear understanding of what your organization needs, it is time to consider the interview process. This assignment is a continuation of the acquiring, developing, and leveraging employee process you have already been working on during this course. The interview process is an important step in hiring the right person for your organization. For this assignment, develop an interview strategy you would consider using to interview and select the right candidate for your organization. You are required to use the job descriptions you developed in the previous assignment. As you are developing your interview strategy, think about testing options that would benefit the interview process. The following must be included in your interview strategy (750-1,000 words):

  1. A detailed description of the time, place, format, interview type, and employees involved in the actual interview process.
  2. At least one testing option to be included in the interview process. Why is this option best suited for the interview?
  3. A minimum of four situational and four behavioral interview questions that you would use to interview for both jobs. (Reminder: Use both of the job descriptions from your previous assignment).

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

The Part One of the assignment is attached below.

Unformatted Attachment Preview

Running head: ACQUIRING EMPLOYEES Acquiring Employees, conducting a Need’s Assessment and Job descriptions Wilburn Smith Grand Canyon University March 14, 2018 Smith 1 ACQUIRING EMPLOYEES Smith 2 Needs Assessment Below is a Needs Assessment Matrix for the Coca-Cola Refreshments USA, Company Departme Required Current training Jobs or tasks Department or nt functions Human Hiring employees, Employee satisfaction Hiring and funds to hire resource offering surveys offering job more employees employee needs promotions and promotions retrenching them employee Finance Overseeing overall Use of modern In charge of Well-coordinated payrolls departmental &accountin financial and technology to dispatch g accounting tasks monies Marketing Marketing and Embracing technology Marketing the In need of new advertising the to widen the target company’s marketing tools company’s market products needs products production Making, creating Custom training courses In charge of Satisfactory and inventing both online and creating and production products instructor based inventing new strategies from products the department and employees Customer Offering solutions Customer satisfaction Offering more staff to care to the customers’ surveys solution and handle the help to customers’ needs problems customers ACQUIRING EMPLOYEES Smith 3 The ultimate goal for a needs assessment in an organization is to determine the current and future desired goals and performance. Carrying out the above needs assessment matrix would be helpful for the Coca-Cola Refreshments USA, Company because through the systematic process of evaluation, valid information in relation to the performance of the company will be obtained. The needs assessment matrix acts a diagnostic tool that helps the company to identify the areas and factors that contribute towards the success of the company and areas that impede the success of the company too (Zott, & Amit, 2013). By use of the needs assessment matrix, it can be noted that the company's marketing department is in need of new marketing strategies. This is very important to act upon since marketing strategies any successful firm is quite beneficial. Since the Coca-Cola Refreshments Company is based in Atlanta, and aims at serving the entire U.S population and even extend beyond, effective marketing strategies should be put in place. We live in a modern world, whereby technology is embraced by almost everyone across the globe. Incorporating technology, for example, the use of social media to advertise and market the company's product would not only be a wise move but it will also help reach a bigger market and a bigger market, in turn, means that higher profit margins would be accumulated. Many people are able to access multiple social media platform and therefore using social media to market the company’s product would improve the efficiency of the marketing department. The use of print media would also be an effective marketing strategy since most people can easily gain access to information in print media all over the American soil and beyond. As a staff member of the Coca-Cola Refreshments USA, with great concern, I noted a laxity in the customer care department. Customer care services are very important for a successful business. Without customers then the business is doomed to fail. According to Schneider et al ACQUIRING EMPLOYEES Smith 4 (2013), customer experience and satisfaction is an important key to a successful business. Once the client, consumers, and investors are satisfied with the way they are being handled in the organization then they are bound to be regular users of the company's products. In my Coca-Cola organization, there are few numbers of employees to handle the increasing number of customers who come to make consultation, inquiries and even purchases in the company. Many of them end up leaving unattended to, or not satisfied by the services they were accorded with. Customers I believe are the foundational basis upon which the sustenance of any company is determined. For that reason, customer satisfaction is of vital importance to the growth and expansion of the company. There were fewer employees assigned to the department of customer care. A wellequipped and resourceful team of staff need to be based at the customer care department in order to help curb the overflow of customers in the department (Schneider, Ehrhart, & Macey, 2013). Improving the customer experience is crucial for the Coca-Cola Refreshment USA Company. Upon assessment of the Coca-Cola Refreshments USA Company, it was noted that the Human Resource department needed more funds to hire new employees. Atlanta is one very busy state in the U.S, and the company is based in one of the many busy working environments, it meant that many people in the region would often be in need of the company's products; therefore more employees would be needed in order to help in attending to the many product consumers in the company (Banfield, Kay, & Royles, 2018). The human resource department, therefore, is in need of more money to make a budget for hiring new staff members. The human resource department in many organizations is among the most important departments. It is the center for major key decisions that would affect the company’s credibility and efficiency (Banfield, Kay, & Royles, 2018). This department, therefore, in order to effectively deliver positive outcomes and decisions in regards to the wellbeing of the company, should be accorded a large and sufficient share of the ACQUIRING EMPLOYEES Smith 5 money. It is important for all organizations to carry out the Needs Assessment Matrix in order to maximize the profits. ACQUIRING EMPLOYEES Smith 6 The Human Resource Manager Job Description Job Outlook The human resource manager is in charge of provisions of all human resource services, policies, and programs in the department for the wellbeing of the company. Among the duties of a human resource manager includes the recruitment and staffing of employees. They recruit and staff employees depending on the organization's needs. A human resource manager is responsible for the employees’ services and counseling. The human resource manager is also in charge of administrating employees’ benefits and compensations in the organization. Through the human resource staff, a human resource manager coordinates the implementations of services and policies and then he or she reports to the CEO of the organization about the issues in the company and if need be assistance is given to ensure the effectiveness and efficiency of the department. Primary Objectives of the Human Resource Manager  Development of Human Resource s department within the organization  Development of an efficient, superior and task-oriented workforce  Observing and maintaining the health and safety of the employees in the work environment. Responsibilities of the Human Resource Manager Facilitating departmental goals and objectives within various departments as well as monitoring the company’s annual budget among many other duties. Education and Training Requirements ACQUIRING EMPLOYEES  Smith 7 A minimum of a bachelor's degree in Human Resource, Finance, and accounting or Business Administration  A minimum of ten years’ experience in the field of human resource management  Extra training in employment law, organizational development and employee relations is highly advantageous Qualities and Skills The field of human resource and management is challenging and fast-paced and therefore extra qualities and skills are a bonus. Leadership qualities, public, relations, eloquent and effective communication skills and good commanding language are preferred. Positive attitude and good judgment are a required of all HR professionals seeking an opportunity in the Human Resource Department. ACQUIRING EMPLOYEES Smith 8 Sales and Marketing Job Description Sales and Marketing Job Purpose Facilitates and oversees the provision of efficient and effective services in order to achieve a quicker sale of the company's products to all target markets and consumers. The sales and marketing job entails people, making consultations and inquiries regarding the different services and products that are offered in the company. The sales and marketing staff acts as a link between the company and the consumers and all types of customers who make use of the company’s products and services. Duties and Responsibilities of a Sales and Marketing Job  Readily availing the company’s information on different products and services to the customers and consumers of both the products and services  Pushes for more sales of the products and services offered in the company even in the hardest of times  Offers to respond to all questions from clients regardless of where they are  Establishes new and effective marketing ways that would enable the company’s products and services to be purchased by multiple consumers all over the country  Offers training to the new recruits in the sales and marketing department willingly and out of free will  Establishes stands and exhibitions to create awareness about the products and services offered by the company ACQUIRING EMPLOYEES  Smith 9 Establishes a way of attracting more customers and implementing strategies that would attract and retain the old customers  Sets up appointments and meetings with clients on a regular basis in order to offer exhaustive knowledge in relation to the products and services offered  Analyzes factors like the competitiveness of different products in the market and generate ways of pushing for the awareness of the products and services in the job market  Finds out ways of making the products and services offered by the company more appealing and attractive in the market Skills and Qualifications for a Sales and Marketing Job Product and service knowledge, eloquence in verbal speech, flexibility and presentation skills, basic computer literacy skills, creativity, aggressiveness in marketing the product, analysis of target market and strong math skills. ACQUIRING EMPLOYEES Smith 10 References: Banfield, P., Kay, R., & Royles, D. (2018). Introduction to human resource management. Oxford University Press. Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational climate and culture. Annual review of psychology, 64, 361-388. Zott, C., & Amit, R. (2013). The business model: A theoretically anchored robust construct for strategic analysis. Strategic Organization, 11(4), 403-411.
Purchase answer to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Attached.

Running head: INTERVIEW STRATEGY

1

Interview Strategy

Institution Affiliation

Date

INTERVIEW STRATEGY

2
Interview Strategy

The aim of the interview strategy is to guide the interview process and ensure that CocaCola Refreshments USA, Inc. gets the best human resource manager and sales and marketers.
The two positions are vital to the company’s success. The interview process will commence after
the review of the resumes sent by the applicants for the two positions. The review process will
help shortlist the best-suited candidates for the advertised positions. The shortlisted candidates
will then be invited for the face-to-face interview. The interviewers will apply the situation, task,
action, result (STAR) technique when interviewing the shortlisted candidates. The STAR
technique is a very popular and widely applied interviewing format. The technique helps
interviewers get a good grasp of the interviewee’s specific capabilities (Doyle, 2017). It is a
behavioral interviewing approach and has been observed to be highly effective in predicting a
candidate’s job performance (Doyle, 2017).
Interview Details
The interviews will be conducted in three days. They will commence on 2nd Apr...


Anonymous
I was stuck on this subject and a friend recommended Studypool. I'm so glad I checked it out!

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4

Similar Content

Related Tags