3: "How you do anything is how you do everything."T. Harv Eker, Secrets of the Millionaire Mind: Mastering the Game of Inner Wealth (1)Professional communication relies on both format (how you communicate) and content (what you say).For this week's discussion, please respond to the following:Find a quality source that discusses the importance of format or find a quality source that argues format does not matter in the context of the professional environment. Discuss your impressions of what you read, as well as your rationale for either agreeing or disagreeing with the information you found.4: Share your thoughts opinions on negative body image, selfies, and the media in this week's discussion. Argue for or against one of the following statements using examples to support your claims: The media and its platforms are partly to blame for individuals developing negative body images. People who regularly take selfies are not as happy as those who do not take selfies. Build on a classmates' post by asking questions, offering thoughtful ideas, or sharing personal connections. Be sure to demonstrate respect for classmates' comments.5: We've all received bad news at one time or another. For this week's discussion, please respond to the following:Recall a time you received bad news via email. Discuss which method, inductive or deductive, the message most closely resembled and explain why you think the author chose it to deliver the bad news in this manner.Describe the changes you would make if you were required to deliver the same message to someone else.6: Share your thoughts and opinions on representation of racial and ethnic minorities in this week's discussion.Representation of racial and ethnic minorities in the media affects our perceptions of individuals.In what way can media change people's minds about those who are different than them? Give real life examples from your own experience to support your position.Build on a classmates' post by asking questions, offering thoughtful ideas, or sharing personal connections. Be sure to demonstrate respect for classmates' comments.7:For this week's discussion, please respond to the following:Compare your understanding of professional communication at midterm to your understanding of the topic before you started the course.Share something from the last five weeks that stood out or surprised you.How will this realization change the way you communicate?Communication is a skill that develops over time.Where do you envision your professional communication skills at the end of this course?What goal will you set to achieve by Week 11?

Review the Training in Action 1-3 scenario titled, “Training Needs in the Student Registration Office” in Chapter 1 of the Blanchard and Thacker (2013) text. Assume that you were hired to develop a training program for the Customer Service Representatives (CSRs) as described in the scenario. Identify four of the most important KSAs (Knowledge, Skills, and Attitudes) a training program for the CSRs must address and include your reasoning for selecting these. Discuss the specific activities to be performed in the five phases of the training process model: Analysis Phase, Design Phase, Development Phase, Implementation Phase, and Evaluation Phase.Use this week’s lecture as a foundation for your initial post. Incorporate into your discussion the transfer of training concepts from the Jaidev and Chirayath (2012) article with an emphasis on pre-training, during-training, and post-training activities. Utilize concepts from the Develop a Training Plan video and the Blanchard and Thacker (2013) text in your discussion. Your initial post should be 250 to 300 words.