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Write 2pages response by answering questions. Please read the requirements very carefully. Thank you!
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Running head: COMMUNICATION IN BUSINESS AND PROFESSIONS
Communication in Business and Professions
Student’s Name
University Affiliation
Date
1
COMMUNICATION IN BUSINESS AND PROFESSIONS
2
Q1. The key characteristics of listening range across three important aspects of behavioral,
cognitive and affective frames. The behavioral framework encompasses advice and non-verbal
behavior. An action is part of effective listening, and a good listener demonstrates attention by
showing positive body languages such as nodding, eye contact, and erect posture. The cognitive
frame offers probing, paraphrasing, and summarizing. Listener shows engagement by asking for
clarification to follow up, paraphrasing communication of the other partner, and summering the
whole connection. The affective frame provides empathy, focusing on attention and acceptance.
An effective listener shows engagement by receiving communication with empat...
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