120. Write 2pages response by answering questions.

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Write 2pages response by answering questions. Please read the requirements very carefully. Thank you!

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COM259 Communication in Business and Professions Lesson 3 Short Answer 2-3 paragraph for each, don’t be too long, around 150 for each 1. Describe the key characteristics of listening. How do these differ from hearing characteristics? Provide an example to support your answer. 2. Explain why listening skills are important in each of the following business situations. Be sure to include key concepts in your response. • Conducting a job interview • Determining the validity of an employee’s complaint • Deciding whether two employees can trade vacation schedules 3. Recall a recent situation in which you had difficulty listening due to distractions. Describe the situation and the distractions, and explain how you could have minimized the distractions and/or increased your listening capabilities within that situation. Materials you may need to read before answer the questions Listening vs. hearing You've heard it before: There is a huge difference between listening and hearing. Which do you think you use most often at work - hearing or listening? Hearing: • • • • Is a physiological activity Involuntary process that involves stimulation of sound waves to the brain Requires no effort The receiver hears many things; noise, messages, etc. Listening: • • • • Voluntary process and psychological activity Includes interpreting and applying meaning to sounds (communication) Also includes evaluating and interpreting both verbal and nonverbal messages Effective listeners will use multiple senses to listen to, and unders tand messages Source: (O'Hair, Friedrich, & Dixon, 2011)
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Hi, here is the other assignment. In case of any question let me know and we work on it together.

Running head: COMMUNICATION IN BUSINESS AND PROFESSIONS

Communication in Business and Professions
Student’s Name
University Affiliation
Date

1

COMMUNICATION IN BUSINESS AND PROFESSIONS

2

Q1. The key characteristics of listening range across three important aspects of behavioral,
cognitive and affective frames. The behavioral framework encompasses advice and non-verbal
behavior. An action is part of effective listening, and a good listener demonstrates attention by
showing positive body languages such as nodding, eye contact, and erect posture. The cognitive
frame offers probing, paraphrasing, and summarizing. Listener shows engagement by asking for
clarification to follow up, paraphrasing communication of the other partner, and summering the
whole connection. The affective frame provides empathy, focusing on attention and acceptance.
An effective listener shows engagement by receiving communication with empat...


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