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The role of the manager
T'he xrpposition is prevalent the world over that there wouldbe no
prttblems in production or service if on\, our production tvorhers
tyould do their jobs in the ruai that t'hey were taught. Pleasant
dreams. The workers are handicapped by the srste m, and the sysre m
belongs to the management.
\V Edwnrds Dcnring
C Luclics .rrnrinuc [o shorv that an eurplo,risg'-! direct supervisor has [he
)g..rr.r, imp;cr,rn Lheir perlormance ani rnotivatlrr-r, aircl loy'a1Lrr to lhe
oruanrsation. \ou can't talk about pertormance
talkrng aboui managers, lor trvo simplc reasons:
in the
r'vorkplace lvithout
i.
fhe manaqers are aimost ce rlain [o be crne ol thc root callses Ior the
poor perli,rmAnce on the flshbtne cliagr:rm
2. T1-re rnanagers are almost certain to be ke1, players rn the
implcmcntation ol an1' solution to tackle the poor perfc,rmance.
I otter-i talk abouL managers havir-rg superpowcrs Whenever somebody,
becomes a manrrger. the1, automatically get their superpowers. The,v clon't
-17-
.
need to Llnclergo sornc kind trt traumatic e\,en[ ]ike belng hit b-v a strange
-[
nrele ori[e, or bitten ]rr. rr mutant spicler. l-rct' 1r-rst neecl [t, be prc,motecl [c,
mana.qe son-Le oLher ;reop1e. ancl thcl'then have therr sr-rperp()\vers ils krng as
thel' 1s1r.ira
.
iil man:lge r.
f.il, ',.. tl-unkrnq that the iclea ol ,cupcrl]rrwers lor manasers LS sornc ic1lc
lantasy. think aunin. Ilere is s()me 'proof'lrom rcsearch dtne at Stanlrrd
UniversiL\r ln theLr paper'T1-rc Value Lrl Bosses'rr. Hcir,varcl l,azcar. Kathrr.n
.
If
Shar'v ancl
Christofher Sranton came
L1p
rvith the lolltrlving concLusions...
,,\
important ;rncl r,ar1, ln proclucuvitli Reltlaclng a ltoss
in thc lorver 10% trlboss qua11t,v r,vith one whtr is in the
upper i0*, of boss clualitv increases a teanr'-s total outpllt ir1 abtruL
the same amor-lnt as rvould aclcling one r,vr,r1
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