Proposal Project
Document Specifics
The proposal should be based on a product or concept of your choice from the list of
topics below. Preparation and presentation of this project should follow the guidelines:
1) Your final proposal must be a minimum of 4 single-spaced pages in length (not
including front matter or end matter like References lists, appendices, et cetera)
in 12 point Times New Roman font.
2) It must include ALL elements from the checklist marked as ‘Required’.
3) 2 informative graphic elements must also be included in the proposal. They
must be informative, and not purely decorative.
4) At least 4 external, quality research sources must also be consulted, and
referenced in the text.
5) A short Cover Memo or Letter should introduce the project to your audience.
The guidelines and expectations for this assignment are detailed in the Checklist for
Proposals which follows.
Suggested Topics: Your proposal topic must be chosen from the following list of
proposal ideas. (You should create names for people and organizations for the project):
1. Imagine that a company has some sort of problem or wants to make some sort of
improvement. It sends out a request for proposals; you receive one and respond
with a proposal. You offer to come in, investigate, interview, make
recommendations -- and present it all in the form of a report. Common business
issues consultants often help with are high turnover rates; poor customer service
ratings; employee theft; morale issues; need for basic training on topics like sexual
harassment, cultural sensitivity, workplace enthusiasm, etc. to name a few.
2. An organization wants a seminar in your expertise. For example, how to be
prepared for workplace violence; how to deal with emergency situations in the
workplace; how to improve cultural sensitivity; how to improve professional
dinner etiquette, etc., etc. You write a proposal to give the seminar—included in
the package deal is a guide or handbook that the people attending the seminar
will receive.
3. You have been approached by a career consulting company. They do not have
someone on staff with your particular career expertise, but they are considering
the value of adding the position. You are asked to present a proposal about your
career field, which would also include information about how/why this particular
career would be of value to the Career Consulting Company, as opposed to some
other career field.
4. Some agency has just started using a fancy desktop-publishing system, but the
documentation is giving people fits. You receive a request for proposals from this
1
agency to write some sort of simplified training guide along with short training
sessions.
Cover Document
A brief Cover Memo or Letter should also be included, which appropriately presents the
final project to your audience. This cover document is NOT included in the final page
count requirement.
Proposal Rubric:
Your final proposal will be evaluated with attention to the following elements
•
Meets page requirement; (4 pages + a Cover and References page)
•
Mechanics, Usage, and Grammar
•
Addresses the ‘required’ elements addressed in the Proposal Checklist
•
Persuasive Quality: Demonstrates effective language and support to draw in an
audience
•
Document design and layout
•
Follows APA format (for in-text citations and References page only. All other
parts should be formatted per business document formatting.)
2
Preparation and Revision Checklist
PROPOSALS
Your proposal must include all of the sections noted below as ‘Required’. These are
standard for any business proposal.
Elements marked as ‘optional’ may be omitted, but are often part of business proposals:
Required sections are 1 through 7:
1. Introduction
• Tells clearly what you propose to do?
• Provides background information the readers will need or want?
• Forecasts the rest of your proposal, if this would help your readers?
2. Problem
• Explains the problem, need, or goal of your proposed action?
• Persuades your readers that the problem, need, or goal is important to them?
3. Objectives
• Relates your objectives directly to the problem, need, or goal you described?
• Presents your objectives without naming your solution?
4. Solution (often the longest section of a proposal)
• Describes your solution in a way that assures your readers can understand it?
• Persuades that your solution will achieve each of the objectives you described?
• Persuades that your solution offers an especially desirable way of achieving the
objectives?
• Presents quality research that supports and clarifies your position and/or the
overall problem being addressed
5. Method
• Describes clearly the steps you will follow in preparing the solution?
• Persuades that the method you plan to use for creating the solution will work?
6. Conclusion
• Summarizes your key points?
• Concludes the proposal on a positive note that builds confidence in your
ability to do a good job?
7. Graphics. 2 are needed
• Included wherever readers would find them helpful or persuasive?
• Look neat, attractive, and easy to read?
• Referred to at the appropriate points in the prose?
• Located where your readers can find them easily?
3
Optional sections are 8 through 11:
8. Resources
• Persuades that you have or can obtain the needed resources?
• Protects you and your employer by clearly identifying any resources your
readers must supply?
• Schedule
• Tells when your project will be completed?
• Persuades that you have scheduled your work reasonably and soundly?
• Protects yourself and your employer by clearly stating what your readers must
do in order for you to be able to meet your deadlines?
• Includes a schedule chart, if one would make your proposal more usable and
persuasive?
9. Qualifications
• If necessary, persuades that you have the ability to complete the project
successfully?
10. Management
• If your project is large, persuades that you will organize the people working
on it effectively?
• Includes an organizational chart, if one would make your proposal more
usable and persuasive?
11. Costs
• Persuades that you have presented all the costs?
• Persuades that the costs are reasonable?
• Protects you and your employer by including all your costs in your budget?
• Includes a budget table, if one would make your proposal more usable and
persuasive?
4
Revision Checklist
PROPOSALS
Does your draft include each of the elements needed to create a proposal that
your readers will find to be usable and persuasive? Remember that some
elements of the superstructure may be unnecessary for your specific readers and
purpose and that the elements may be organized in various ways.
Introduction
Tells clearly what you propose to do?
Provides background information the readers will need or want?
Forecasts the rest of your proposal, if this would help your readers?
Problem
Explains the problem, need, or goal of your proposed action?
Persuades your readers that the problem, need, or goal is important to
them?
Objectives
Relates your objectives directly to the problem, need, or goal you
described?
Presents your objectives without naming your solution?
Solution (often the longest section of a proposal)
Describes your solution in a way that assures your readers can
understand it?
Persuades that your solution will achieve each of the objectives you
described?
Persuades that your solution offers an especially desirable way of
achieving the objectives?
Protects you and your employer by clearly promising only what you and
your employer want to deliver to your readers?
From Paul V. Anderson’s Technical Communication: A Reader-Centered Approach
Method
Describes clearly the steps you will follow in preparing the solution?
Persuades that the method you plan to use for creating the solution will
work?
Resources
Persuades that you have or can obtain the needed resources?
Protects you and your employer by clearly identifying any resources your
readers must supply?
Schedule
Tells when your project will be completed?
Persuades that you have scheduled your work reasonably and soundly?
Protects yourself and your employer by clearly stating what your readers
must do in order for you to be able to meet your deadlines?
Includes a schedule chart, if one would make your proposal more usable
and persuasive?
Qualifications
If necessary, persuades that you have the ability to complete the project
successfully?
Management
If your project is large, persuades that you will organize the people
working on it effectively?
Includes an organizational chart, if one would make your proposal more
usable and persuasive?
Costs
Persuades that you have presented all the costs?
Persuades that the costs are reasonable?
Protects you and your employer by including all your costs in your budget?
From Paul V. Anderson’s Technical Communication: A Reader-Centered Approach
Includes a budget table, if one would make your proposal more usable
and persuasive?
Conclusion
Summarizes your key points?
Concludes the proposal on a positive note that builds confidence in your
ability to do a good job?
Reasoning (See Chapter 5)
States your claims and conclusions clearly?
Provides sufficient evidence, from the readers’ viewpoint?
Explains, if necessary, the line of reasoning that links your facts and your
claims?
Addresses any counterarguments or objections that your readers are likely
to raise at any point in your report?
Avoids making false assumptions and over generalizing?
Prose (See Chapters 4, 5, 7, and 8)
Presents information in a clear, usable, and persuasive manner?
Uses a variety of sentence structures and lengths?
Flows in a way that is interesting and easy to follow?
Uses correct spelling, grammar, and punctuation?
Graphics (See Chapter 12)
Included wherever readers would find them helpful or persuasive?
Look neat, attractive, and easy to read?
Referred to at the appropriate points in the prose?
Located where your readers can find them easily?
Page Design (See Chapter 13)
From Paul V. Anderson’s Technical Communication: A Reader-Centered Approach
Looks neat and attractive?
Helps readers find specific information quickly?
Ethics
Treats all the report’s stakeholders ethically?
Presents all information accurately and fairly?
From Paul V. Anderson’s Technical Communication: A Reader-Centered Approach
Spencer Myers
365 E 300 N
(260) 316-9109
3/27/18
Career Consulting Company
7456 North 3765 East, Angola Indiana.
Dear Career Consulting Company.
I am interested in joining your staff as a general manager/human resources for several reasons. I
feel I am equipped with the necessary knowledge and degree requirements to help turn around
this business (Career Consulting Company). I have a MBA and over 10 years of work
experience. I have been around when company’s fail and I have been around when Company’s
succeed as well. I feel I can help hire a new staff and turn this company back into being
successful as it once was.
I would be happy to discuss my qualifications in an interview at your convenience. Please call or
email me at the numbers above for anything I may help you with.
Sincerely,
Spencer Myers
Spencer Myers
Enclosure: My Proposal
Proposal Project
Introduction & Problem.
I have been offered a job at a career consulting company. This company needs somebody
to come in a be a professional in my field. My field is specialized, and I plan on bringing great
success with me. At the career consulting company, I plan on bringing my career expertise to
where I have always gotten the best out of employers and how they love working with me as
well. I have also been known to be great when working with clients and other company’s in
coming up with deals and projects. In this company I will be put in as the Human Resources
Manager/General Manager with my expertise in helping companies hire the right workforce and
to make sure they understand all major policies and procedures. I will also help companies
establish their own policies and procedures to ensure they have a safe and legal business. This
means I will help all types of companies that deal with hiring and firing, recruiting people,
placing workers in the right situations, training employers, paying employers, and most
important of all in making sure they understand everything about running the Human Resources
department.
I feel the career consulting company should hire me and my career field of expertise
because I have the credentials and I have the work experience to help bring this business out of
the low light and back up to a prominent business again. I have a double bachelor’s degree in
accounting/Finance and a MBA (Master of Business Administration) as well with a
concentration in Human Resources. I also have 10 plus years of working experience in a related
business field.
Objectives & Solution
Now I don’t think one person like myself can singly handle help make a successful
company in the HR department. I feel that the first rule when putting together a business is to
make sure you hire the correct HR manager employee. Instead of hiring another person who just
graduated college and has a bachelor’s degree in business administration and putting them right
into a management position, that is just not the right way. It is not fair for the company or the
person who just graduated and got put into this prominent position. That is why I feel somebody
needs years of experience in a related field and has a proven track record for a job like this. I
believe work experience is huge in a job title like this. I have been at a company where we had a
problem somewhat like this and it just caused problems because the employee wasn’t
experienced enough and made multiple mistakes. That’s why my first offer of advice for HR
departments is to hire their manager who has their degree plus multiple years of experience in a
related field.
In fact, according to Martin Birchall of High Fliers Research he said that having work
experience is just as important to having a college degree. “New graduates who’ve not had any
work experience at all during their studies are increasingly unlikely to be offered a good graduate
job after university,” said Birchall. Reason being is because they do not have the experience to
make tough choices. You can do all these scenarios and situations in college all you want, but
until you must make a tough choice in the real world that effects people’s life’s then you won’t
be prepared until you learn on the job and be mentored.
According to California States University that in 1993 “93 percent of interns in workstudy programs were offered jobs by their employers,” according to a Northwestern University
study that was part of California State’s review. Therefore, it is very important to try to get some
internships throughout your college career. That way you have some experience and are better
prepared for when you graduate and get hired at a real job with a full-time position that affects
people. I would say besides your degree internships are huge too just so that you get your feet
wet and can learn to understand how that field works. The more experience that you have then
the greater your salary is as well.
https://orlandodevs.com/blog/orlando-devs-salaries-in-2016/
The graphic above shows a certain salary based on the years of experience. The more
experience you have then the higher you get paid according to this graph from
https://orlandodevs.com/blog/orlando-devs-salaries-in-2016/. This is because you have been at
the company and know how it works and they reward you for your time.
Here this graph above is from www.preclarus.org/the-preclarus-advantage.html this
shows the average salary based on what type of degree’s you have. Obviously, the higher degree
you have then the higher the salary you would have. Today this important to have both a college
degree and work experience because you would work better at your job and live a higher and
livable wage.
After we find the right HR Manager then we oversee hiring the right positions in all
businesses. You always want to hire people based on their qualifications and resume. Never hire
people based off a bias. That would show ignorance as a boss and that you didn’t hire the right
person for the right job. There is also a good chance if that happened that the people would not
work, and the management would not manage. You want to make sure you hire the right people
who will fit your culture and work and get everything done the correct way. You always want to
go through and examine everybody in the same way to see if they fit your culture scheme. Our
goal is to help people find jobs that best suit them. If we cannot do that then we are not doing our
job right. If you can hire people that want to work here and want to be here, then it will make
everybody happier. Your company’s goal should be to have a happy workplace that gets along
together, has teamwork, and gets their work done.
As I said before your goal should be to put together a team that likes to work with each
other and for each other. Your main priority is the customers of your business as without
customers you would not even have your job as the business you work for wouldn’t exist. To
ensure this you must hire the right people and put them in the right positions to succeed. You are
going to hire people based on their qualifications and experience. Just make sure to look at their
track record and make sure they fit what your company is looking for. If you can accomplish
this, then you can accomplish your goals.
The first part of hiring all the positions is to hire a top assistant manager. He/She will be
ranked right below you and will help with hiring and running this business right. They play a
vital part in taking some stress off you. Together you are going hire people in certain fields and
make sure they can be successful in it. At most business you have many specialized fields. From
customer service to financial advisors to accountants and research analyst you want to hire them
all.
Your customer service will oversee interacting with customers and clients on behalf of
the company/organization. They will provide information about what we do and how we do it.
There goal is to be customer friendly and to hopefully convince customers that you are right for
them. Your financial advisor will oversee helping clients and employees with their money. They
will make sure clients plan for short term and long-term goals so that they are prepared for
expenses and future retirement savings. There goal is to make sure your clients will be educated
enough so they can remain financially stable for the rest of their life. Your business should have
a primary accountant. Your accountant will oversee our financial records. They will perform
financial overviews for our business and make sure we are in good keepings money wise. You
should also have one or two research analysts. They will always be looking around monitoring
certain trends that have to deal with your business. They will look at theories and try to see if
there is anything that will affect your industry in any way. They will also look at how you can
bolster your business into making it better as well.
These are really the main areas in most businesses that you want hire right away. You
may not need every position I listed, or they might not have that exact role but to be successful
you want most of those parts. They play an essential part in every business and are usually
necessary in most places. Now that I laid out a clear and concise understanding of what is to be
expected, our employers must follow their directions ordered or will not have a job.
After you and your company has hired the employees that you think best fit your
company’s needs you and other management of the business will want to come up with certain
procedures, salary, work hours, and certain company policy. These are all important features that
helps identify what a company/business is all about. You want to make sure that you understand
all the new policies of your work. If you were to say something wrong or did something wrong,
then there is a chance you could get written up or even fired.
Dealings and Cost
Since you are running the Human Resources Department you oversee all the lower level
jobs hiring and firing, finding their salary, and examining how they work. When determine their
salary you will also obviously talk to even higher up management then you, but there are some
factors that help determine their pay. If your employee, you have had a certain college degree
compared to somebody that doesn’t then they will be paid more. If you hired somebody that has
more experience, then somebody else in that same field then they will be paid more. If you were
to hire somebody who has both a college degree and related work experience, then they will get
paid the most.
You will also will also oversee examining how all the employees work. You will make
sure that first that each employee is doing their job and doing it correctly. You will check in and
make sure there not doing something there not too or goofing off or on the phone etc. You also
want to make sure that they understand your company’s policies. I don’t know what type of
policies that your company will have but you will be reliable on giving that information to your
employers so that they understand them.
Conclusion
My company we have lots of clients because first off, our staff is filled with great people.
They know how to do their job, they love helping people and offering information. We also give
out great information when consulted. We do our research and we try to answer every question
or every situation as honest and best to our abilities.
My advice to both clients and the Consulting Company would to be to listen to each
other. If you are the career consulting company listen and examine to what your client has to say.
Listen to what they are asking and try to answer or solve the situation to the best of your abilities.
If you don’t understand go, get some help and come back.
If you’re the client, make sure you stay patient and carefully explain the problem to the
consulting company. Listen and hear out what they have to say and carefully choose the best
answer to your problem. If your still not sure ask for some clarity and to explain it again. There
job is to help you out and want to help you in every way. In the end we hope you are happy and
comeback.
At the end of the day this is all my consulting advice I must give to both clients and
businesses. I am a Human Resources Consultant. I help advice on what to do and how to do it.
You are always welcome to ask questions as I am always glad to answer questions. The company
I work has been successful because we support our code of ethics and values that put our clients
first. We come in and do our job the best way we can and at the end of the day we are successful.
I hope you learned some new advice and if you have anything else I can help you with please
just ask.
Reference Page
Dawn Rosenberg McKay, (2018, March 27). Should you get a college education?
Retrieved from. https://www.thebalance.com/should-you-go-to-college-525564
HumanResourcesdu.org/Editors, (2018, April 10). How to become a HR consultant.
Retrieved from. https://www.humanresourcesedu.org/hr-consultant/
Rachel Beckstead, (2018, March 27). 8 Major Benefits of College. Retrieved from.
https://www.collegeatlas.org/earn-a-college-degree.html
Shala Marks, (2018, March 27). Degree vs. Experience: Which one Truly Benefits Job
Seekers? Retrieved from. https://www.recruiter.com/i/degree-vs-experience-which-one-trulybenefits-job-seekers/.
Thad Baker, (2018, March 27). Why Gaining Work Experience Is More Important
Than Your Education. Retrieved from. https://www.huffingtonpost.com/brazen-life/whygaining-work-experien_b_3750261.html
Martin Birchall of High Fliers Research
According to California States University
Memorandum
TO: Mrs. Kelly Ryan
FROM: Guadalupe Arzate
DATE: April 8, 2018
RE: Proposal to Improve Poor Customer Service Ratings
I request to spend two days consulting with your company’s new customer service team and
supervisors to fix the poor customer service ratings and improve the company’s sales. My
consultation will provide the customer service team and supervisors with better training, improve
the feedback our customers get, and increase the company’s sales. I will come in, investigate,
interview, and make recommendations, then present these in a report to the supervisors.
Present Situation
Since the recent growth of FashionScore, the company has had a higher demand for sales. This
higher demand has resulted in the quick hiring of 100 new customer service agents. Since the
hiring started there has been a rush in the training of these employees, this has resulted in poor
customer service ratings and low sales due to this problem.
The supervisors have had calls escalated to them detailing how unfriendly the customer service
representatives are and the lack of customer satisfaction. Our marketing team has seen customer
comments on social media that express the anger and frustration of customers.
The changes in the company have been left unattended and sales have been at an all time low.
With my help, I will show the team how to effectively increase the number of customers and
sales that can be made. I will help the team look for problems and find solutions that will
increase client satisfaction. Customer service is ratings are important, and seeing ratings increase
is a process, that is why I aspire to help FashionScore.
Introduction
Customer service is a vital part of any company and having excellent customer service is key for
any business planning to increase their clientele. Recently, the company has a had a lower than
usual number of sales due to poor customer service. To provide the company with higher sales
and to improve customer service, I propose to come in, investigate, interview, and make
recommendations to develop a plan to help the customer service team. I plan to enhance our
customers experience with this company, thus increasing the number of sales. This plan will
include better training for the staff, attention to our customers, and a reward/survey strategy to
increase the company’s sales and service.
Problem
Since the company started to grow, there has been a decline in the number of sales produced.
Management has followed the declining trend and it has come to the root cause that our poor
customer service is the source of the problem. The customer service supervisors have been
getting expedited messages from customers that the customer service agents are not professional.
The marketing team has seen social media and online comments about the company, these
comments have shown unsatisfied and angry customer reviews. Ever since the company
grew,100 new customer service representatives and supervisors have been hired. This change has
been problematic due to the increase of sales produced and the public taking interest in our
product.
To expedite the sales, the company has had to do a quick hiring and training process. This has
resulted in our customers taking notice of how our customer service team is not enhancing their
shopping experience. Poor customer service ratings have been rising and sales dropping.
Management has reported that many of the customers are not being satisfied. There has been
remarks that our customer service team is not supportive, friendly, or positive in attitude. This
has led to unhappy customers.
Objectives
To solve our poor customer service ratings, we need to make some changes in our team. These
changes will improve the following:
•
•
•
•
Provide better training by dedicating resources.
Improve employee understanding of how they fit within the company.
Show our employees that the company cares in the work they do.
Demonstrate to our customers that we pay attention to their satisfaction.
Solution
I propose to solve our poor customer service ratings and low number of sales by implementing a
two-day paid seminar for our customer service team and supervisors. I will train the team on how
to improve in delivering customers service. While training the team I will make sure to let the
employees know and understand that they are a great asset to the company, thus assuring them of
how their work fits within the company. When the company first decided to hire this 100 people
team the amount of time and dedication spent on training was rushed. I will make sure that with
my two-day seminar everyone understands that exceptional customer service is the central focus
of the whole team. According to Lee Iwan, a business consultant working with companies all
over the world, “when an organization does not spend time to fully train their people the
consequence is poor service” (Iwan,2007).
Another focal point in my investigation of the company, is that we as a team must provide
feedback to the employees. I will have the customer service supervisors work with me to provide
feedback, evaluate employee performance, and see what type of people we have working in our
team. If the people on our team do not care about the company and their role, they will be
terminated. Due to these employees, companies like this one loose a big percentage of
customers. “61% of customers go to competitors due to bad customer service” (Alkandari,2007).
Customer service matters and there are numbers to show that this is true. Just look at the graphic
below:
Common complaints from Customers
60%
50%
40%
30%
20%
10%
0%
(Heroes,2015).
The above graphic was done with data taken from customer surveys. I believe that the company
can also do the same to improve our customers satisfaction. We must “create an easily accessible
way for customers to give feedback” (SurveyMonkey,2018). Survey Monkey a website that
helps companies and people make better decisions writes this about receiving feedback from
customers,
“Whether it’s a phone survey at the end of a service call, an email survey, or a
form on the “Contact Us” page of your website, creating a means for customers to
give feedback makes it easier for you to learn what needs improvement. It also
helps keep unhappy customers from voicing their displeasure on highly visible
places like your social media pages.” (SurveyMonkey,2018).
By creating these surveys, we demonstrate to customers that we are paying attention to their
feedback. These surveys give customers, a voice to say their opinion and have it heard to have
our company improve.
To create more customers and increase our sales we must look at what customers value most in a
company. “According to a recent survey” here are the results,
What do
Customers Value
the Most
1. Friendly
employees or
customer service
representatives.
2. The ability to
easily find
information or
help they need.
3. Pesonalized
experiences.
4. Brands with a
good reputation.
(Heroes,2015)
One of the company’s problem is low sales, I believe that the company would be able to increase
sales by providing feedback to those customers who left angry and unsatisfying comments online
and in social media. If we start providing feedback to these customers, then they will feel as if
they are getting a personalized experience.
Weekly meetings with the sales team and supervisors will also be implemented to review sales,
customer satisfaction, look for improvements and find solutions.
Methods
Training
Training will take place immediately, an informational memo will be send to all employees
letting them know of the dates, times and the topics that will be covered that day in the training. I
will work with the supervisors to conduct and discuss the aspects of the training session. After
that, the supervisors will be responsible for training all other new hires after my consultation.
Feedback
After the training sessions I will follow up with the supervisors to hear their feedback. This will
occur after one month. At the training I will direct the marketing and sales team to review the
online comments and provide feedback together with support to the customers. Monitoring the
company’s online platform will ensure that our customers satisfaction is met.
Staff meetings
Meetings with the staff once every week after the training sessions will be conducted. These
meetings will take care of any questions or concerns the staff might have that week. Meetings
will also provide a way for staff to come together and discuss important issues.
Costs
As a business consultant, I charge $125 an hour for my consultations. The company initially pays
customer service agents $10 an hour and supervisors $15 an hour. Therefore, the costs to pay for
the two-day four-hour training sessions for the 100 new customer service agents and 5
supervisors is detailed below:
Training cost (2 four-hour sessions)
Supervisor cost (2 four-hour sessions)
Agent cost (2 four-hour sessions)
Total
$1,000
$600
$8,000
$9,600
Resources Needed
To initiate the training sessions, I will need the cooperation of several people I have already been
in contact with the department heads of the customer service department. They have agreed to
free up the time of the new hires and supervisors so that the two-day training sessions can be
completed. The marketing team has been in contact with me and have agreed to start monitoring
social media after the training sessions have ended. I will also need, for the supervisors to be
cooperative and honest in the feedback they give to me after the training sessions and their time
to conduct weekly staff meetings.
Schedule
I can do the training sessions in two four-hour days, beginning April 23, 2018. I will be follow
up with the supervisors to hear feedback one month after the training.
TASK
TRAINING
HOURS
8
FEEDBACK
1-2 (Depending on the supervisor’s review)
Qualifications
As you know, I am a business consultant with one of the cities top consulting companies. I am
familiar with the situation the company is having. I have recently, worked with a company that
has seen tremendous growth in their sales due to excellent customer service. Additionally, I have
partnered with many businesses new and old in our city to help them grow and prosper.
Conclusion
I am happy to be working with this company to help it grow and improve its customer service. I
hope that you can let me work with the organization in the future.
References
Ankandari, A. (Producer). (2017). Good vs. Bad Customer Service [Video file]. Retrieved from
https://www.youtube.com/watch?v=O0FXRPn7A_4
Business Consultants on Thumbtack cost. (n.d.) Retrieved April 8, 2018, from Thumbtrack
website: https://thumbtrack.com/
Heroes, L. (Producer). (2015). Why Customer Service Matters [Video file]. Retrieved from
https://www.youtube.com/watch?v=nxtaMdu55Ug
Iwan, L. (n.d.). Top 10 reasons for poor customer service and their solutions. Retrieved April 6,
2018, from Accumulated Experience website: https://leeiwan.wordpress.com/
6 Keys to Improving Your Team’s Customer Service Skills. (n.d.). Retrieved April 6, 2018, from
Survey Monkey website: https://www.surveymonkey.com/
Name: Proposal Project Rubric
Intro/Problem
Organization
Grammar
Solution
Does Not Meet Expectations
Meets Some Expectations
Meets All Expectations
Exceeds Expectations
Point Range:0 (0%) - 20.7 (20.7%)
Point Range:21 (21%) - 23.7 (23.7%)
Point Range:24 (24%) - 26.7 (26.7%)
Point Range:27 (27%) - 30 (30%)
Little or no description of the
proposal or problem, no
background information.
Some description of proposal and
problem, little background information.
Adequate descriptions of proposal
and problem, but lack depth;
minimum background information.
Excellent descriptions of proposal
and problem, clear and relevant
background information.
Point Range:0 (0%) - 10.35 (10.35%)
Point Range:10.5 (10.5%) 11.85 (11.85%)
Point Range:12 (12%) - 13.35 (13.35%)
Point Range:13.5 (13.5%) - 15 (15%)
Little or no organization of the
intro, proposal, problem or
solution.
Some organization of the intro,
proposal, problem or solution.
Adequate organization of the intro,
proposal, problem or solution.
Excellent organization of the intro,
proposal, problem or solution.
Point Range:0 (0%) - 10.35 (10.35%)
Point Range:10.5 (10.5%) - 11.85 (11.85%)
Point Range:12 (12%) - 13.35 (13.35%)
Point Range:13.5 (13.5%) - 15 (15%)
So many grammar or spelling
errors that it is difficult to read and
understand.
Some grammar or spelling errors, but
the message is still understandable.
Few grammar or spelling errors.
Little or no spelling or grammar
errors.
Point Range:0 (0%) - 27.6 (27.6%)
Point Range:28 (28%) - 31.6 (31.6%)
Point Range:32 (32%) - 35.6 (35.6%)
Point Range:36 (36%) - 40 (40%)
Little or no description of the
solution, little or no persuasion for
the reader to embrace the
solution.
Some description of the solution, some
persuasion for the reader to embrace
the solution.
Adequate description of the solution,
good persuasion for the reader to
embrace the solution.
Excellent description of the
solution, high level of persuasion
for the reader to embrace the
solution.
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