1. Tactical operations decisions have ______ term impact on the organization, often involve ____
commitment of resources, and can be changed more easily than strategic decisions.
A. medium to long - more
B. medium to long - less
C. short to long - less
D. short to medium - less
2. “Lean” focuses on eliminating the wasteful use of time, energy or resources, and instead focusing
activities completely on the creation of _____.
A.
B.
C.
D.
profits
customers
value
quality
3. "People at all levels of an organization are the essence of it. Their complete involvement enables
their abilities to be used for the benefit of the organization." This refers to the following
management principle:
A.
B.
C.
D.
leadership
involvement of people
process approach
customer focus
4. ____ is the process of selecting paths in a network along which to send network traffic.
A.
B.
C.
D.
clouding
forwarding
tracking
routing
5. This is not a type of workflow layout managers can choose from:
A.
B.
C.
D.
product
process
fixed-position
flexible-position
6. A split test or A/B test is an experiment in which “_____ versions of a product are offered to
customers at the same time. ” The goal of a split test is to observe changes in behavior between
the two groups and to measure the impact of each version on an actionable metric.
A.
B.
C.
D.
similar
equal
equivalent
different
7. A fundamental part of a flexible manufacturing system, since it interconnects the different
processes supplying and taking out raw material, workpieces, subproducts, parts, and final
products.
A.
B.
C.
D.
Stock Keeping Unit (SKU)
Material Handling System (MHS)
Warehouse System
Insurance Unit
8. Small business owners may encounter significant _____ due to the high risk of running a small
business and the wide variety of competencies required of the job.
A.
B.
C.
D.
Rewards
Sources of funds
Incentives
Stress
9. The systematic collection and evaluation of data regarding customers’ preferences for actual
and potential products and services.
A.
B.
C.
D.
Demographic
Market graphic
Psycographic
Marketing research
10. Middleman or intermediaries like wholesaler, agents, and retailers that facilitate the movement
of goods and services and their title between the point of production and the point of
consumption, by performing various marketing activities.
A.
B.
C.
D.
Market planning
Channels of Distribution
Market research
Product planning
11. A central process to organizational strategy in which the organization builds connections with
users through communication and data.
A.
B.
C.
D.
Customer Promotional Management
Customer Product Management
Customer Pricing Management
Customer Relationship Management
12. A gateway between the internet and a local network, allowing or denying access based upon
protocols.
A.
B.
C.
D.
Spyware
Encryption
Firewall
Malware
13. A method of scrambling and unscrambling information to protect it during digital transmission
(in the context of email).
A.
B.
C.
D.
Malware
Spyware
Encryption
Firewall
14. A database consisting of separate tables, having explicitly defined relationships, and whose
elements may be selectively combined as the results of queries.
A.
B.
C.
D.
Database
Machine learning
Relational database
Metadata
15. A computer or a program which provides services to other programs or users, either in the same
computer or over a computer network.
A.
B.
C.
D.
CMOS
RAM
CPU
Server
16. The range of technologies and techniques used by online website publishers and advertisers
which allows them to increase the effectiveness of their campaigns by capturing data generated
by website and landing page visitors.
A.
B.
C.
D.
Behavioral targeting
MMS
SMS
Bluetooth
17 Internet slang for posting inflammatory, extraneous, or off-topic messages in an online community–
such as a forum, chat room, or blog– with the primary intention of provoking an emotional response in
its readers or otherwise disrupting normal discussion.
A.
B.
C.
D.
Internet
Collective intelligence
Virality
Scalability
18.A calculation which shows the profit or loss of an accounting unit during a specific period of time,
providing a summary of how the profit or loss is calculated from gross revenue and expenses.
A.
B.
C.
D.
Depreciation
Income statement
Minority interest
Goodwill
19. The value of a business entity not directly attributable to its tangible assets and liabilities.
A.
B.
C.
D.
Overhead
Common stock
Goodwill
Expenditures
20. Accounting that focuses on preparation of stakeholder documents (particularly for publicly traded
companies) and collecting data on past operational performance.
A.
B.
C.
D.
Managerial accounting
Perishable
Leverage
Financial accounting
21. A pro rata payment of money by a company to its shareholders, usually made periodically (e.g.,
quarterly or annually).
A.
B.
C.
D.
Solvency
Dividend
Stockholder
Leverage
22. Stock with a dividend, usually fixed, that is paid out of profits before any dividend can be paid on
common stock and that has priority to common stock in liquidation.
A.
B.
C.
D.
Unsecured stock
Private debt
Unsecured debt
Preferred stock
23. The area of finance dealing with monetary decisions that business enterprises make and the tools
and analysis used to make these decisions.
A.
B.
C.
D.
fixed expenses
net present value
corporate finance
dividends
24. Deals with private relationships among individuals and organizations.
A.
B.
C.
D.
Criminal law
Private law
Civil law
Public law
25. __________ torts involve actions that are inherently dangerous and for which a party may be liable
no matter how carefully he or she (or it) performs them.
A.
B.
C.
D.
primary
negligence
warranty
strict liability
26. Complaints of assault and battery fall under a specific type of civil law called _________.
A.
B.
C.
D.
Criminal law
Property law
Tort law
Intentional law
27. Insurance that covers the cost of medical attention, including hospital care, physicians’ and
surgeons’ fees, prescription medicines, and related services.
A.
B.
C.
D.
Health care insurance
Worker's compensation insurance
Health worker's insurance
Worker's health compensation
28. An insurance policy that protects a business from theft, forgery, or embezzlement by its employees
A.
B.
C.
D.
Policy extension
Extended coverage
Primary insurance
Fidelity bond
29. The process of establishing a monetary fund that can be used to cover the cost of a loss.
A.
B.
C.
D.
Risk assumption
Risk reduction
Self-insurance
Risk avoidance
30. ________ is a legal relationship between two parties in which one party acts on behalf of, and under
the control of, another.
A. Agency
B. Commission
C. Franchise
D. Representation
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