1. Tactical operations decisions have ______ term impact on the organization, often involve ____ commitment of resources, and can be changed more easily than strategic decisions. A. medium to long - more B. medium to long - less C. short to long - less D. short to medium - less 2. “Lean” focuses on eliminating the wasteful use of time, energy or resources, and instead focusing activities completely on the creation of _____. A. B. C. D. profits customers value quality 3. "People at all levels of an organization are the essence of it. Their complete involvement enables their abilities to be used for the benefit of the organization." This refers to the following management principle: A. B. C. D. leadership involvement of people process approach customer focus 4. ____ is the process of selecting paths in a network along which to send network traffic. A. B. C. D. clouding forwarding tracking routing 5. This is not a type of workflow layout managers can choose from: A. B. C. D. product process fixed-position flexible-position 6. A split test or A/B test is an experiment in which “_____ versions of a product are offered to customers at the same time. ” The goal of a split test is to observe changes in behavior between the two groups and to measure the impact of each version on an actionable metric. A. B. C. D. similar equal equivalent different 7. A fundamental part of a flexible manufacturing system, since it interconnects the different processes supplying and taking out raw material, workpieces, subproducts, parts, and final products. A. B. C. D. Stock Keeping Unit (SKU) Material Handling System (MHS) Warehouse System Insurance Unit 8. Small business owners may encounter significant _____ due to the high risk of running a small business and the wide variety of competencies required of the job. A. B. C. D. Rewards Sources of funds Incentives Stress 9. The systematic collection and evaluation of data regarding customers’ preferences for actual and potential products and services. A. B. C. D. Demographic Market graphic Psycographic Marketing research 10. Middleman or intermediaries like wholesaler, agents, and retailers that facilitate the movement of goods and services and their title between the point of production and the point of consumption, by performing various marketing activities. A. B. C. D. Market planning Channels of Distribution Market research Product planning 11. A central process to organizational strategy in which the organization builds connections with users through communication and data. A. B. C. D. Customer Promotional Management Customer Product Management Customer Pricing Management Customer Relationship Management 12. A gateway between the internet and a local network, allowing or denying access based upon protocols. A. B. C. D. Spyware Encryption Firewall Malware 13. A method of scrambling and unscrambling information to protect it during digital transmission (in the context of email). A. B. C. D. Malware Spyware Encryption Firewall 14. A database consisting of separate tables, having explicitly defined relationships, and whose elements may be selectively combined as the results of queries. A. B. C. D. Database Machine learning Relational database Metadata 15. A computer or a program which provides services to other programs or users, either in the same computer or over a computer network. A. B. C. D. CMOS RAM CPU Server 16. The range of technologies and techniques used by online website publishers and advertisers which allows them to increase the effectiveness of their campaigns by capturing data generated by website and landing page visitors. A. B. C. D. Behavioral targeting MMS SMS Bluetooth 17 Internet slang for posting inflammatory, extraneous, or off-topic messages in an online community– such as a forum, chat room, or blog– with the primary intention of provoking an emotional response in its readers or otherwise disrupting normal discussion. A. B. C. D. Internet Collective intelligence Virality Scalability 18.A calculation which shows the profit or loss of an accounting unit during a specific period of time, providing a summary of how the profit or loss is calculated from gross revenue and expenses. A. B. C. D. Depreciation Income statement Minority interest Goodwill 19. The value of a business entity not directly attributable to its tangible assets and liabilities. A. B. C. D. Overhead Common stock Goodwill Expenditures 20. Accounting that focuses on preparation of stakeholder documents (particularly for publicly traded companies) and collecting data on past operational performance. A. B. C. D. Managerial accounting Perishable Leverage Financial accounting 21. A pro rata payment of money by a company to its shareholders, usually made periodically (e.g., quarterly or annually). A. B. C. D. Solvency Dividend Stockholder Leverage 22. Stock with a dividend, usually fixed, that is paid out of profits before any dividend can be paid on common stock and that has priority to common stock in liquidation. A. B. C. D. Unsecured stock Private debt Unsecured debt Preferred stock 23. The area of finance dealing with monetary decisions that business enterprises make and the tools and analysis used to make these decisions. A. B. C. D. fixed expenses net present value corporate finance dividends 24. Deals with private relationships among individuals and organizations. A. B. C. D. Criminal law Private law Civil law Public law 25. __________ torts involve actions that are inherently dangerous and for which a party may be liable no matter how carefully he or she (or it) performs them. A. B. C. D. primary negligence warranty strict liability 26. Complaints of assault and battery fall under a specific type of civil law called _________. A. B. C. D. Criminal law Property law Tort law Intentional law 27. Insurance that covers the cost of medical attention, including hospital care, physicians’ and surgeons’ fees, prescription medicines, and related services. A. B. C. D. Health care insurance Worker's compensation insurance Health worker's insurance Worker's health compensation 28. An insurance policy that protects a business from theft, forgery, or embezzlement by its employees A. B. C. D. Policy extension Extended coverage Primary insurance Fidelity bond 29. The process of establishing a monetary fund that can be used to cover the cost of a loss. A. B. C. D. Risk assumption Risk reduction Self-insurance Risk avoidance 30. ________ is a legal relationship between two parties in which one party acts on behalf of, and under the control of, another. A. Agency B. Commission C. Franchise D. Representation
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