Description
Write a 700- to 1,050-word paper in which you describe the importance of operations and supply chain management to a company's strategy, and define the dimensions of quality.
- Discuss the key factors that have contributed to the evolution of operations and supply chain management.
- Describe the benefits and costs of good quality, and the costs of poor quality.
- Define the quality tools and the DMAIC methodology in problem solving.
Format your paper consistent with APA guidelines.
Explanation & Answer
Attached.
Running head: OPERATIONS AND SUPPLY CHAIN MANAGEMENT
Operations and supply chain management
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Date:
1
OPERATIONS AND SUPPLY CHAIN MANAGEMENT
2
Introduction
Operations and supply chain management entails a process that begins from collection of
raw materials and inbound logistics to the outbound logistics. Following a consistent increase in
consumer demand, an organization is often with a challenge of meeting the customer preferences
and avoiding shortages of commodities in the market. OSCM plays a significant role in the
customers’ satisfaction, firm as well that of the society. This paper discusses the operations and
supply chain management in an organization.
Importance of OSCM
Operations and supply chain management plays a significant role in a company’s
strategy to both the customers as well as the firm itself. On customers, its boosts the services
offered since customers always expect quality products and services (Jacobs, 2014). To the firm
operations and supply chain helps in to reduce costs, such as production costs, purchasing costs,
and supply chain cost. A firm also benefits from having improved financial position in that the
firm can increase its profits, reduce fixed assets, and increase cash flows.
There are eight dimensions of quality that include perceived quality, aesthetics,
serviceability, durability, conformance, reliability, features, and per (Monczka, 2015). Perceived
quality refers to the quality feature ...
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