Running head: LETTER OF INTRODUCTION Letter of Introduction Institution Affiliation 1 LETTER OF INTRODUCTION 2 Nadiah Simons-CEO Rockville Inpatient Hospital 1600 Third Avenue South Birmingham, AL 35206 20/04/2018 The Community Members South Birmingham, AL Dear Community Members, Rockville Inpatient Hospital has been established in order to cater for the increased healthcare needs for the community members in South Birmingham, Alabama. Our objective is to offer quality healthcare services to over 4000 patients in services such as renal dialysis, chemotherapy, dental and optical services as well as specialized chronic illness treatment. The organization will also be in a position to organize medical camps to all the poor neighborhoods. Health education camps will also be offered regularly on matters concerning healthy eating, physical fitness and how to take care of the seniors. Other crucial services that are important to the members of the community are mental health, family support and genetic counseling will be offered. The targeted user is any community member including children, men, and women, the elderly as well as the disabled people. There will be specialized caregiving for the respective persons such as pediatricians, gynecologists and andrologists, as well as the geriatric physicians. Other targeted users who have been in need of great help are the drug addicts. Rockville Inpatient Hospital has established a mini-rehabilitation center which will be advanced in due time. The drugs addicts will be in a position to recover progressively with the help of the highly qualified addiction specialists. Providing inclusivity caregiving is one of the foremost agenda of Rockville Inpatient Hospital. Due to the fact that there has been an outcry from the low-income families who have not been able to cater for their medical expenses, the hospital has come up with a community benefits plan. The poor families and even the middle-class requiring genuine medical aid will benefit LETTER OF INTRODUCTION from this program which will contain a payment plan for health care services. This program has acquired the support from the government and the non-profit organizations that advocate for health care services to persons with financial difficulties. Therefore, every community member should be encouraged not to shy away from getting services from the hospital. Sincerely, Nadiah Simons CEO Rockville Inpatient Hospital 3 LETTER OF INTRODUCTION 4 Letter of Introduction to New Employees Institution Affiliation LETTER OF INTRODUCTION 5 Nadiah Simons-CEO Rockville Inpatient Hospital 1600 Third Avenue South Birmingham, AL 35206 20/04/2018 The New Employees Rockville Inpatient Hospital 1600 Third Avenue South Birmingham, AL 35206 Dear New Employees, The newly launched Rockville Inpatient Hospital in South Birmingham, Alabama, will be one of its kinds due to the advanced services that we intend to offer to our customers. The hospital will be offering services such as short-term and long-term hospitalization. This includes maternity care, cancer treatment, as well as chronic illnesses treatment among others. The other services that will be offered are general and specialty surgical services, x-ray/radiology, and laboratory services. The hospital will also be offering ancillary services such as audiology, kidney dialysis, occupational, speech and physical therapy, home health care, nutrition education and a fitness education. The targeted users are the primary group, that is the employees in every specialized department and the secondary group, which is the administration staff managers and supervisors. The other targeted users are the onlookers such as the senior consultants and the board of directors. Each of the targeted users will be required to portray positive values and attitudes when offering the appropriate services. The main objective of each group is to effectively enhance a strict comprehension of the work dynamics, management practices, and employee satisfaction respectively. This will lead to the provision of quality services which will enhance and protect the hospital’s image. The hospital’s management fully comprehends the importance of compensations and benefits for each of the mentioned groups. Without the working support from each employee, then, it would be difficult for Rockville Inpatient Hospital to achieve the set objectives. Therefore, the revenue LETTER OF INTRODUCTION generated from the services provided will be used to cater for retirement benefits, medical care plans, performance bonuses, paid holidays, sick-offs, and paid leave plans. There will also be short-term and long-term disability benefits package, however; there will be a fixed annual amount that the respective employees will be required to contribute. Also, in the medical care benefits, there an annual figure that every employee will be required to contribute. Sincerely, Nadiah Simons CEO Rockville Inpatient Hospital 6 Running head: PORTFOLIO PROJECT PROPOSAL 1 Introduction Rockville Inpatient Hospital has been mainly established to ensure that the healthcare needs of the community members of South Birmingham are met. In the following sales project proposal, we'll discuss our approach to providing products and services in a more effective and efficient manner. Efficiency and effectiveness in the delivery of the products and services are targeted for audiences such as drug addicts and the poor neighborhood in the community of South Birmingham Alabama. Current Situation Currently, the Hospital has established a sales training program which is meant to ensure that the staff in the Hospital are experts in the sales department in terms of selling and other aspects. This is essential to ensure that the products and services offered by the hospital are efficient and effective. This can only be achieved by addressing the issues in the sales department through training as they are the person offering the services and products. Objective The main objective of the Rockville Inpatient Hospital is to offer quality products and services to about 4,000 inpatient community members of Birmingham Alabama. Their objective is directed towards services such as chemotherapy, chronic illness treatment, dental and optical services as well as renal dialysis. Their objective can only be successful if the products and services are offered in the most effective and efficient manner. The hospital will also be offering medical camps to the poor community members as well as mental health, genetic counseling and family support services. Therefore, improving product and service efficiency is necessary. Approach PORTFOLIO PROJECT PROPOSAL 2 According to our research and experience, in order to provide efficient and effective services and products to our patients, there are several strategies to be implemented by the hospital. First, the hospital should involve their human resource department in the implementation of changes which will result in better product and service provision in terms of efficiency and effectiveness. The human resource could ensure that highly qualified personnel are recruited to offer quality services and for the current employees a training program will achieve efficient and effective product and service provision (Levine, 2014). Also, the Rockville Inpatient Hospital may consider their customers who are mainly the patients by providing questionnaires based on how they perceive the current service and product provision. The feedback obtained from this research will help in making the appropriate changes in product and service delivery to the patients. Also, the organization may make use of technology such as computers to improve the efficiency of their products and services. Benefits and Costs The benefits of improving efficiency and effectiveness in product and service provision for Rockville Inpatient Hospital is that it will increase customer satisfaction. This is essential in ensuring a continuance of the organization since if customers are satisfied sales will increase hence increase the revenue for the hospital. Also, quality products and services will attract more customers. Effective and efficient product and services will create a positive reputation and image for Hospital thus attract investment form the government and non-profit organizations (Gruen, 2016). The costs associated with this proposal of providing highly efficient and effective products and services will include $1,000 for training per employee. Also, the costs of installing advanced technology such as computers in the Hospital will estimate to Conclusion PORTFOLIO PROJECT PROPOSAL 3 Rockville Inpatient Hospital has been running hence improving their product and service providers will be beneficial not only for the organization but also for their clients who are the patients. Efficient and effective provision of service and products improve social welfare for the community members of South Birmingham Alabama. Also, the portfolio project proposal is essential to help in the actual implementation of the change towards improving the efficiency and effectiveness of product and service provision. PORTFOLIO PROJECT PROPOSAL 4 Reference Levine, H. A. (2014). Project portfolio management: a practical guide to selecting projects, managing portfolios, and maximizing benefits. John Wiley & Sons. Augusto Cauchick Miguel, P. (2017). Portfolio management and new product development implementation: A case study in a manufacturing firm. International Journal of Quality & Reliability Management, 25(1), 10-23. Gruen, T. W. (2016). Relationship marketing: the route to marketing efficiency and effectiveness. Business Horizons, 40(6), 32-38. 1 Running head: WORKING IN TEAMS Working in Teams Institution: Date: WORKING IN TEAMS 2 In order for a team to grow, face challenges and tackle them as well as find solutions, the team must pass through Bruce Tuckman’s stages of forming, storming, norming and performing. Ideally, these stages are paramount when it comes to working as a team. For example, I have seen these stages take effect in the group discussions that we have had previously before.. During our first class discussion, there was a group of five students. At this particular period, no one knew the other and we were all anxious and polite as we waited eagerly for the task which we were to accomplish. This was the first stage of forming. The second stage of storming happened after few weeks. During this stage, all group members had known each other and started to question the credibility of the group leader (Kerr, 2016). Besides, conflicts started to erupt from members. This did not last long before the norming stage where members started to resolve their differences. In this stage, we as members had known each other well and started to appreciate each other’s strengths and weaknesses in various courses. This was brought by constant socializing that helped a lot at this stage. For example, after discussion, we used to have a period for sharing a lot about our lives, a step that was crucial in understanding each other better. Lastly, followed a good performance from the group. The awareness of these stages can help me in future collaborative projects because I will be able to understand how to address challenges and also know the best way to handle members at every stage. For example, I will be able to ensure that members socialize a lot so that they can understand each other strengths and weaknesses for a better outcome. This is because by understanding others, it becomes easy to collaborate. WORKING IN TEAMS 3 Reference Kerr, S. (2016). Forming, Storming, Norming, Performing: Improvisation, Group Dynamics and the Interactive Within a Fine Arts Context (Doctoral dissertation, University of Auckland).
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