Creating a Help Desk

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Computer Science

Description

Write 400–600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas:

You recently have been hired as the company’s new IT Director. One of the main projects that you have been tasked with is to establish an IT Help Desk to support the company’s operations. This function does not currently exist, so you will start from the beginning and build it from the ground up.

To begin, you have been asked to identify the anticipated requirements and problems that typical users within your company will face and that the newly created Help Desk will need to address. Take this opportunity to describe the high-level business model of your company and the typical problems (at least 5) faced by users. In addition, describe the anticipated characteristics of the users who will utilize the Help Desk.

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Explanation & Answer

Hello please find the answer.Thanks a lot for choosing me to work with you.Am looking forward to work with you in future.GOOD LUCKS!

SURNAME1
Student’s Name:
Instructor’s Name:
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Date:
IT Help Desk
Users and customers in every company rely on the IT staff to keep systems operational
and available at any given time. Basing on this context, it means that all the personnel working
unseen to keep the system infrastructure of the networks and servers operational and those who
are in direct contact with the customers are all IT staff. To, therefore, make their work easier and
allow them to work efficiently, an IT help desk should be introduced. An IT help desk is
basically a multi-dimensional resource integrated with a help desk software to help in reducing
the downtime for IT functions and services hence maximizing their availability. It also helps in
providing the needed support and information for the end user or the customer pertaining the
services and pro...


Anonymous
Really useful study material!

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