Description
TOPIC 1: Tips for Building Customer Trust
Go to this Web site and listen to the podcast dealing with customer trust as it relates to call centers. I think you will find it interesting. In your posts, share your thoughts about what was said in the pod cast. In addition, respond to the questions below as appropriate.
Do you think that trust today is more or less important than it was a decade ago?
Do you believe Americans are more cynical and less trusting today than they have been in the past?
Do you think that trust can be cultural, that is some cultures are more trusting than others?
How can firms engender trust to their customers? Is it freely given, or does it have to be earned.
Use at least one (1) reference
Explanation & Answer
Attached. Bye!!!!
Running head: CREATING CUSTOMER TRUST
1
Creating Customer Trust
Name
Institution
CREATING CUSTOMER TRUST
Creating Customer Trust
In the podcast we find that there the relationship between the sales representatives,
customer and company are both tied together. The all idea of creating customer trust begins with
the company training their sales representatives on the importance of building the customer trust,
maintaining customer trust, evaluating the sales representative’s performances on what they
bring in to the company and rewarding the best representatives for their good job done.
We also find out that the most important thing that customers want is to get their
problems solved in the manner they want it solved. The representatives have to understand the
customer c...
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