Customer Service

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Wfnjlre4

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Customer Service - Zappos" Please respond to the following:

From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.
Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.

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Running head: CUSTOMER SERVICE

1

Customer Service
Student’s Name
Institutional Affiliation

CUSTOMER SERVICE

2

Customer Service
The customer service at Zappos plays a huge role and this can be assessed through
delving into the customer services. The firm offers great skills that are imparted among the
employees at the ...

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