unit 1 assignment 1

User Generated

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Computer Science

Description

System Administration

Preparation

Imagine that you have been hired to be a consultant for a small IT company with 25 people called ABC, Inc. This is a small company that has experienced very rapid growth and they have recently added a development team in India to help with custom software development. As of now, the company is experiencing challenging IT issues, and the individual handling the IT duties is not trained as a system administrator.

Your job as a consultant to ABC, Inc. is to solve its IT challenges by analyzing system administration responsibilities and tasks.

Instructions

Write a 3–4 page proposal in which you include the following:

  1. Define the current problem and the set of business requirements for the problem you need to solve from a local and global perspective.
  2. Define the stakeholders and company requirements for the proposed system administration. Do not forget to consider the remote development team.
  3. Classify the different types of IT support and IT policies within the organization from both a local and global perspective. Also, consider policies for the remote India branch.
  4. Describe the protection and safety measures the support technicians should consider.
  5. Identify best practices related to professionalism and incident management. Also, discuss the cultural differences between the US and India and how to handle those differences when dealing with professionalism.
  6. Describe a basic troubleshooting strategy for solving system-related technical issues as it relates to this company.

Refer to the System Administration Scoring Guide to ensure that you meet the grading criteria for this assignment.

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Explanation & Answer

Attached.

Surname 1

Student’s name:
Instructor’s name:
Course:
Date:
Analysis of system administration responsibilities and tasks
ABC is a small firm company that has experienced rapid growth in recent years.
Despite having secured the services of an IT specialist, the company is still facing many IT
challenges. The business experiences slow computer performance, network downtime and
random glitches. Secondly, the company has reported several attacks that have led to the loss
of data. The managers linked the loss of data to viruses and malware that the IT specialist
identified after a thorough scan on the system. Thirdly, the system lacks a proper backup and
disaster recovery plan; thus, putting the company at a vulnerable position. Lastly, the users
cited frustrations from using old, outdated systems that frequently experience breakdowns
(Laudon 39).
Consequently, the company requires procuring a new system that will address the
challenges; first the new system will need updated hardware and software components that
will boost the speed of computers as well as boost network connectivity. Also, the system
should have physical, logical, and network security features that will prevent attacks and
subsequent loss of information to unauthorized parties. The system encompasses an
automatic viru...


Anonymous
Really great stuff, couldn't ask for more.

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