Description
Write 750-900 words in response to the following:
- Review the personnel and assignment guidelines information in the IP assignment coming up next.
- Based on the internal team role assignments you anticipate making for your project, which roles might need to be filled by the vendor?
- What are the advantages and disadvantages of using the vendor in these roles for this project?
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Running head: ASSIGNING TEAM MEMBERS TO TASK ROLES
ASSIGNING TEAM MEMBERS TO TASK ROLES
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ASSIGNING TEAM MEMBERS TO TASK ROLES
End-user role and skills
The end user in a project is the individual/people who are in need of a solution to a problem. In
our scenario, the customer service department because the consumers will be the ones to use our
products and services. In this case, the customer service department shall be interacting with the
customers hence gaining insightful tips on their continued use of our products and services
(Hamilton, 2011). Being the end user, the following are some of this position’s responsibilities;
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Tackling the problems mostly customer inquiries involving customer complaints on the
company’s services. The customers can hand over their grievances via email or a given
toll-free number which are later forwarded to the management board.
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Clerical tasks inclusive of taking telephone calls or making one and ensuring appropriate
I.T inquiries are made.
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Assisting in sales functions whereby they might be promoting the compan...