Description
Vanderberg, A., & Capodagli, B. (2015). The "Ottawa way" thrives. Public Management, 97(6), 14-18.
In the review, be sure to include an analysis of the article. Provide details and evidence to back up your analysis from the article. What are some of the significant points used in the article to support the premise? Why are these points significant to the way communication affects strategic planning?
Use the standard five-paragraph format (introduction/body/conclusion). APA format should be used. The article review should be a minimum of two pages in length. Content, organization, and grammar/mechanics will be evaluated
Explanation & Answer
Attached final asnwer
Running head: PUBLIC MANAGEMENT
Public management
Student’s Name:
Institution’s Name:
1
PUBLIC MANAGEMENT
2
Public Management
Ottawa County, which is located in one the sections of the Southwestern State decided to
adopt a customer-centric culture that offers a better way of quality customer service. The reason
why it is concerned with customer service is due to how this county has gained much reputation
from the people who visit, live and do business with it. Therefore, it has to provide great services
in return for its residents, employees and the visitors. For instance, when there is a new business
within the region, the impact of employment is a direct effect from those jobs that have been
provided by the business. This is an impact that is indirect when the bus...
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