100 Multiple chooses Questions

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100 Multiple chooses Questions in Management .

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Josie, Ignacio, Myra, Randall, and Dinesh work in the human resources department at an educational software company. In the next two weeks, one of them will quit. Based on their behavior, who do you think will be the one to leave? Multiple Choice • Randall, who always volunteers to leave in the middle of the day to get supplies and then is gone for hours • Myra, who spends more time and focus on her freelance design projects at work than on her actual assignments • Ignacio, who often gets caught just zoning out at his desk when there are deadlines to meet • Dinesh, who always arrives late and leaves early and has been out sick four times in the last six weeks • Josie, who spends a lot of time in the break room chatting with her friends at the company Which of the following demonstrates how day-to-day events can affect job satisfaction? Multiple Choice • After receiving news of his mother's illness, Baltasar became stressed about the deadlines of his job. • After planning the project for months, Victor finally received the go ahead. • After talking to her manager, Venia realized she could finish her work by the deadline. • After talking about his baseball team to a coworker, Onni bought game tickets during his afternoon break. • After going to lunch, Birta continued to enjoy her work assignment. Omar and Sari work as designers at Hologram Marketing. Recently, Sari’s husband got a new job in a city fifty miles away, and they have decided to move there. Sari already has a new job lined up that pays about the same as her current one and has a better benefits package, but she is sad about leaving because she has made so many close friends during her fifteen years at Hologram. Omar is relatively new to the company, having just completed his design degree a few months ago. He completed an internship while in school, but Hologram was the first agency to make him a job offer. Sari tells him she has considered turning down the job offer in the new city and commuting to Hologram instead. She then asks Omar how he feels about working at Hologram. How would Omar most likely respond? Multiple Choice • "Even though the pay isn’t what I hoped for, I can apply for a raise in six months. Most companies make you wait a year." • "You should take the new job. I like it here, but the salary’s not all that great. If I got a better offer, I’d leave in a heartbeat." • "It’s a great offer, but I’d never leave unless I had to. Even though I haven’t been here as long as you, I felt welcomed right away." • "I’m just thrilled to have any job, even if it’s not my ideal in the long run. The job market is terrible right now." • "I think if you decide to take that other job, I will probably leave as well. Hologram is great, but I’m sure there’s something else out there for me." Which of the following statements about the JDI is true? Multiple Choice • JDI allows for within-organization comparisons to determine which departments have the highest satisfaction levels and which have the lowest. • JDI is written in complex style and needs a manual to understand. • JDI recommends surveying a small portion of a company. • JDI is one of the least-administered job satisfaction surveys. • JDI should require participants to identify themselves so the company can verify it is receiving honest feedback. According to the job characteristics theory, the degree to which the job provides freedom, independence, and discretion to the individual performing the work is known as Multiple Choice • identity. • significance. • autonomy. • meaningfulness of work. • feedback. Of the five facets of value-percept theory, if job satisfaction had to increase to a large extent, which facet should be given high priority for improvement? Multiple Choice • supervision satisfaction • coworker satisfaction • promotion satisfaction • pay satisfaction • satisfaction with the work itself Job satisfaction has a _____ correlation with counterproductive behavior. Multiple Choice • moderate positive • strong negative • weak positive • moderate negative • strong positive "Stars" are one of the four types of employees based on the degree of organizational commitment and task performance. Stars are likely respond to negative events with _____ because they have the desire to improve the status quo and the credibility needed to inspire change. Multiple Choice • exit • voice • loyalty • ignorance • neglect Which model of withdrawal argues that the various withdrawal behaviors are positively correlated—for example, the tendency to daydream or socialize leads to the tendency to come in late or take long breaks, which leads to the tendency to be absent or quit? Multiple Choice • normative • progression • nominal • independent forms • compensatory forms When employees engage in _____, they use work time and resources to complete something other than their job duties, such as assignments for another job. Multiple Choice • cyberloafing • satisficing • social loafing • moonlighting • daydreaming Maddie has been working as the creative head at Juno Designs for the past 25 years. Although she likes her job, she has begun to feel like she is in a creative slump and has been considering leaving to start her own company. Maddie will be eligible for retirement in five years. After discussing it with her husband, she decides that leaving now would be a mistake. After she retires, she will reconsider the idea of starting her own company. This is an example of _____ commitment. Multiple Choice • affective • normative • ethical • associative • continuance Which of the following statements is true about life satisfaction? Multiple Choice • Job satisfaction has little effect on life satisfaction. • If we want to feel better about our jobs, we need to find a way to be more satisfied with our lives. • It is the degree to which employees feel a sense of happiness with customers. • Research shows that life satisfaction is one of the strongest predictors of job satisfaction. • Increases in job satisfaction have a stronger impact on life satisfaction than do increases in salary. Next Visit question map A desire to remain a member of an organization due to a feeling of obligation is called _____ commitment. Multiple Choice • associative • evaluative • continuance • normative • affective _____ possess low levels of both organizational commitment and task performance. Multiple Choice • Dogs • Apathetics • Lone wolves • Stars • Citizens _____ psychological contracts are based on a narrow set of specific monetary obligations. Multiple Choice • Relational • Transactional • Normative • Progression • Continuance Bert, Kiko, and Jamila have just finished their team's project and are waiting for their supervisor's feedback. Jamila had ensured that the project was completed on time and met all the requirements. She received good feedback on the part she worked on. She is elated and enthusiastic about her future projects. Her mood would be labeled as Multiple Choice • unpleasant deactivated. • intense positive. • intense deactivated. • pleasant deactivated. • intense negative. Which of the following is one of the three types of organizational commitment? Multiple Choice • associative commitment • distributive commitment • proactive commitment • normative commitment • reactive commitment Akari accepted a position with Innovate Electronics because she knows the company is highly regarded. Which of the following work value categories does Akari’s choice relate to? Multiple Choice • supervision • status • promotions • coworkers • pay _____ contracts are based on a broader set of open-ended and subjective obligations than ________ contracts. Multiple Choice • Progression; continuance • Normative; relational • Relational; transactional • Transactional; continuance • Continuance; psychological The most serious form of physical withdrawal is Multiple Choice • absenteeism. • tardiness. • quitting. • missing meetings. • long breaks. Which facet of job satisfaction brings more responsibility and increased work hours? Multiple Choice • change in leadership • environmental factors • competition • promotion • compensation Jattestor Enterprises administered the Job Descriptive Index (JDI) to all its employees and then shared the results with department heads. Afterward, which of the following department heads acted most appropriately? Multiple Choice • Mia issued a memorandum saying why she disagreed with the results. • Jakob held several meetings, which failed to lead to cohesive action. • Catherine delayed taking action for several months. • Ralph followed it up with another type of survey in his department only. Violeta has been feeling grouchy at her coworkers for weeks, but she doesn't know exactly why she has this feeling. What type of mood is she experiencing? Multiple Choice • engaged • deactivated • intense • unpleasant • pleasant Which of the following scenarios deals with satisfaction with the work itself? Multiple Choice • Piotr enjoys his job because he constantly faces new challenges. • Ximena is happy with her job because she just became a department head. • Santiago enjoys his job because his boss is so easy to get along with. • Lotte likes her job mainly because a coworker has become a close friend. • Krystyna is happy with her job because it’s a fast-track to the top. Sean is a gas station employee whose job consists of checking out customers who don’t pay at the pump. Which of the following statements is true about Sean's job? Multiple Choice • It has high utilization of ability. • It has low variety. • It has low stability. • It has high moral significance. • It has high identity. Lethabo is the marketing manager at BlueSky Concepts, an management consulting firm. His calendar is filled with meetings with heads of the companies, interviewing new employees, giving interviews to business magazines, attending presentations and seminars in different countries, and the like. Lethabo feels that every workday he has something different to do, and he is rarely bored with his job. According to the job characteristics theory, which of the following is true about Jon's job? Multiple Choice • It has high moral significance. • It has low autonomy. • It has high identity. • It has low labor equity. • It has high variety. _____ is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns. Multiple Choice • Moonlighting • Cyberloafing • Socializing • Daydreaming • Satisficing When it comes to pay satisfaction, most employees base their desired pay on their job duties and Multiple Choice • the potential for promotions. • the pay received by their superiors. • their status. • their basic needs. • the pay received by comparable colleagues. States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as Multiple Choice • withdrawal symptoms. • satisfaction. • moods. • emotions. • personality traits. A person with high job satisfaction will tend to have _____ life satisfaction. Multiple Choice • high • weak • moderate • low positive • high negative _____ possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. Multiple Choice • Apathetics • Stars • Lone wolves • Dogs • Citizens _____ is an intentional desire on the part of employees to appear like they are working, even when they are not performing work tasks. Multiple Choice • Moonlighting • Looking busy • Socializing • Cyberloafing • Daydreaming Sofia, Faisal, and Tad are coworkers at Crossroads, Inc. All three have worked at Crossroads for five years now. One day while eating lunch together, Sofia remarks that she heard their colleague Margo recently quit and went to work for a competitor. Each of the three has a different opinion about Margo’s leaving, and they all have their own reasons for continuing to stay at Crossroads. Faisal remarks that it is not worthwhile for him to leave like Margo because he has put in the time and hard work for a promotion. If he left for another company, he would not likely get this opportunity again soon. Faisal is exhibiting ______ commitment. Multiple Choice • skill-based • normative • affective • obligation-based • continuance Managers at PopLit, a company that produces comic books and graphic novels, believe in providing continuous feedback to employees regarding their work. Newly hired employees are assigned an established employee to shadow for six weeks. The established employee also reviews the shadow's work and provides tips on improving productivity. In this example, the firm is addressing which of the following critical psychological states that make work satisfying for employees? Multiple Choice • meaningfulness of work • responsibility for outcomes • identity • variety • knowledge of results Which type of emotion best explains a distressing condition that has changed for the better? Multiple Choice • compassion • love • pride • relief • hope _____ is a positive emotional state resulting from the appraisal of one's job or job experiences. Multiple Choice • Organizational growth • Job development • Organizational endurance • Job satisfaction • Organizational performance _____ can provide a "snapshot" of how satisfied the workforce is and, if repeated over time, reveal trends in satisfaction levels. Multiple Choice • Attitude surveys • Focus groups followed by interviews • Focus groups • Structured interviews • Unstructured interviews Employees that possess high commitment and high performance and are held up as role models for other employees are Multiple Choice • citizens. • apathetics. • dogs. • lone wolves. • stars. Shari works at a fast-food restaurant, which requires her always to be cheerful even when customers are rude or impatient. Shari's job involves a large amount of Multiple Choice • deactivated moods. • emotional labor. • emotional contagion. • flow immersion. • mood swings. Apathetics tend to respond to negative events with _____ because they are low performers who lack marketable skills and who do not have a high enough level of organizational commitment needed to engage in acts of citizenship. Multiple Choice • influence • exit • neglect • loyalty • voice Greta is responsible for the organization and distribution of relief packages to nations affected by famine throughout the world. According to the job characteristics theory, Greta's job has a high degree of Multiple Choice • autonomy. • identity. • feedback. • variety. • significance. Workplace surveys suggest that satisfied employees are becoming Multiple Choice • less expensive. • more widespread. • less productive. • more complacent. • more uncommon. Mehmet was recently hired at Brainstorm Inc., an advertising firm. Part of his training involves moving through all of the departments and learning what each one does. Every day is something new for him and requires him to use different skills and knowledge. He truly enjoys the challenge of facing something new every workday. Mehmet's job is characterized by Multiple Choice • low utilization of ability. • high status and power. • high identity. • high variety. • low autonomy. When Faisal asks Tad how he feels about Margo’s leaving and about his own reasons for staying with the company, Tad replies that for him, it is the company's relaxed atmosphere and his best friends at Crossroads that keeps him working there. Tad is exhibiting ______ commitment. Multiple Choice • evaluative • associative • normative • affective • continuance ______ adjustment, the extent to which expatriates have difficulty socializing and interacting with members of the host culture, can affect the level of organizational commitment in global organizations. Multiple Choice • Interaction • Cultural • Work • Relational • Psychological Lone wolves are likely to respond to negative events with Multiple Choice • ignorance. • neglect. • exit. • voice. • loyalty. Jaseem likes his job in the bookkeeping department at German Trucking, Inc., but mainly considers it a way to make good money while he pursues his musical career. He is never absent and rarely late, and he gives work his full attention while he is there, but he does not socialize much with the other employees. Jaseem’s attitude indicates that he has a(n) _________ contract with his employer. Multiple Choice • relational • transactional • normative • opportunistic • psychological According to the value-percept theory, in which of the following scenarios would the employee be the most dissatisfied? Multiple Choice • Rokas likes helping people who are less fortunate, so he took a job as a social worker. Although he spends hours helping the poor, he dislikes his hour-long commute. • Sofia wants to work with numbers. As an accountant, she works with numbers for the majority of her time in the office. • Levente wants to work with people, so he took a job with a boat tour company. He didn’t realize most of his hours would be spent alone doing paperwork. • Laura wants to focus on scientific research. In her job for Lako Chemical, about half of her time involves research and the rest involves meetings. • Lorenzo likes physical activity and taking risks. His job in a circus involves both of these elements, but he also spends time cleaning animal cages. Saki, Jake, and Tamar have different ideas about what makes a job satisfying. They all work for a nonprofit relief agency and travel to areas where disasters have occurred to render assistance to victims. The pay is not high, and there can be extreme health risks because contagious diseases often break out in disaster zones due to the resulting poor sanitation. Their coworkers are friendly, intelligent, and generally nice. Saki feels strongly that she wants to be able to make a difference and help people when they are in trouble. Jake worries deeply about expenses. He has a large load of student debt to pay off, and his wife is expecting their second child. Tamar tolerates teamwork but isn't thrilled by it, and she also has mild anxiety about germs. Which of the following statements is most likely true? Multiple Choice • They all have essentially equal levels of job satisfaction. • Saki has the highest level of job satisfaction. • Tamar has the lowest job satisfaction. • Jake has the highest job satisfaction. • None of them are likely to have high job satisfaction. Employees who feel a sense of _____ commitment tend to engage in more interpersonal and organizational citizenship behaviors, such as helping, sportsmanship, and boosterism. Multiple Choice • continuance • affective • proactive • normative • evaluative The set of actions that employees perform to avoid the work situation that may eventually culminate in the employee quitting the organization are referred to as _____ behavior. Multiple Choice • citizenship • commitment • withdrawal • performance • productivity Hans is an interior designer who works with an architect who builds unique, private luxury homes. Hans is responsible for coming up with the acoustics, lighting, temperature, color, furniture, furnishings, and moldings inside the home, as well as supervising the purchases and installation of materials. He enjoys transforming interior spaces into a unified whole that conveys the personality of the residents who will live there. Hans's job has Multiple Choice • low variety. • low autonomy. • low utilization of ability. • high monotony. • high identity. Moods can be categorized by Multiple Choice • pleasantness and activation. • cognition and affect. • feelings and schemas. • classical conditioning and operant conditioning. • emotions and cognition. Which of the following is true regarding emotions? Multiple Choice • Revulsion aroused by something offensive is shame. • Failing to live up to your ideal self is termed as guilt, a negative emotion. • Emotions are directed at someone or some circumstance. • Enhancement of identity by taking credit for achievement is a negative emotion. • Being moved by another's situation is a negative emotion. Which of the following is a specific value related to the work itself? Multiple Choice • power over others • high salary • enjoyable coworkers • intellectual stimulation • good supervisory relations The _____ syndrome is characterized by anger, depression, fear, distrust, and guilt that affects the employees who remain with an organization after a downsizing. Multiple Choice • stress • decay • erosion • employee • survivor Values are defined as Multiple Choice • processes that elicit, control, and sustain certain behaviors. • pleasurable emotional states resulting from the appraisal of one's job or job experiences. • a set of shared attitudes, values, goals, and practices that characterizes an institution, organization, or group. • those things that people consciously or subconsciously want to seek or attain. • the particular combination of emotional, attitudinal, and behavioral response patterns of an individual. An active, constructive response to a negative situation in which individuals attempt to improve the situation, is referred to as Multiple Choice • neglect. • exit. • honesty. • loyalty. • voice. _____ are usually the most accurate and most effective in assessing the job satisfaction of rank-and-file employees. Multiple Choice • Questionnaires • Attitude surveys • Discussions • Focus groups • Interviews Which of the following terms refers to the desire on the part of an employee to remain a member of the organization? Multiple Choice • organizational efficacy • organizational efficiency • organizational commitment • organizational control • organizational effectiveness Which of the following statements is true regarding job satisfaction? Multiple Choice • It is unrelated to job performance. • It is not measurable. • It has both rational and emotional components. • It remains constant over time. • It is independent of objective job appraisals. Job satisfaction has a _____ correlation with affective commitment. Multiple Choice • moderate weak • moderate • strong positive • weak positive • weak negative Leo is making a presentation on the affective events theory to his management team. Which of the following examples should he use as a demonstration? Multiple Choice • After Isabella talked to her friend, she continued to work intensely on her assignment. • • Although Dylan did not contribute to the meeting, he still liked working for his employer. After received a critical email from his boss, Miras simmered with anger for the rest of the day. • Although Eileen received a compliment from her boss, her vague unease about the project continued. • Although Alikahn dealt with a difficult patron, his overall sense of well-being persisted. Saki, Jake, and Tamar have different ideas about what makes a job satisfying. They all work for a nonprofit relief agency and travel to areas where disasters have occurred to render assistance to victims. The pay is not high, and there can be extreme health risks because contagious diseases often break out in disaster zones due to the resulting poor sanitation. Their coworkers are friendly, intelligent, and generally nice. Saki feels strongly that she wants to be able to make a difference and help people when they are in trouble. Jake worries deeply about expenses. He has a large load of student debt to pay off, and his wife is expecting their second child. Tamar tolerates teamwork but isn't thrilled by it, and she also has mild anxiety about germs. Which of the following statements is most likely true? Multiple Choice • Saki most likely has the lowest job satisfaction. • Tamar most likely has the lowest job satisfaction. • Jake most likely has the lowest job satisfaction. • Tamar most likely has the highest job satisfaction. • Jake most likely has the highest job satisfaction. Job satisfaction has a _____ correlation with task performance. Multiple Choice • relatively strong • weak negative • strong positive • relatively weak • moderate positive Thurston’s friend Bao is thinking of applying for a job at Thurston’s company. Thurston tells Bao it’s a great place to work, but secretly Thurston dislikes his boss and is hoping he will retire soon. Thurston is demonstrating Multiple Choice • withdrawal. • loyalty. • passivity. • neglect. • apathy. Since Ginny’s company switched management, they have stopped doing many of the fun, team-building activities they used to do, and the workplace culture has changed for the worse. A few weeks ago, Ginny’s friend Surya quit, and now Ginny and her coworker Tom are thinking of quitting too. This shows the power of _________ in affecting employee attitudes. Multiple Choice • continuance • erosion • social influence • negative influence • social identity Which of the following is a form of physical withdrawal? Multiple Choice • daydreaming • moonlighting • tardiness • socializing • cyberloafing Having prestige, power over others, and fame are examples of work values related to Multiple Choice • supervision. • promotion. • altruism. • pay. • status. Missing meetings is a form of _____ withdrawal. Multiple Choice • cultural • psychological • social • community • physical According to the affective events theory, Multiple Choice • an employee will have high supervisor satisfaction if the supervisor is likeable. • emotions need to be concealed at the workplace. • emotions can trigger spontaneous behavior. • employees feel like their efforts do not really matter when work evaluation is dictated by affective procedures. • emotions are independent of job satisfaction, which depends on rational analysis. Which of the following terms refers to a passive, destructive response in which interest and effort in the job decline? Multiple Choice • voice • neglect • ignorance • exit • loyalty A passive, constructive response to negative events that maintains public support for the situation while the individual privately hopes for improvement is referred to as Multiple Choice • voice. • loyalty. • ignorance. • neglect. • exit. Lamar works for the United Bank at Madison. He feels overworked and dislikes his job, but he cannot quit because he needs the job to repay his college loans. What type of commitment does Lamar have? Multiple Choice • normative commitment • continuance commitment • cognitive commitment • affective commitment • intuitive commitment The factors that increase normative commitment include Multiple Choice • links to the local community. • a sense that the organization has invested in the employee. • availability of employment opportunities. • salary and other monetary benefits. • organizational culture. Which of the following statements is true? Multiple Choice • Job satisfaction is weakly correlated with affective commitment. • Job satisfaction is weakly correlated with normative commitment. • People who experience lower levels of job satisfaction tend to feel higher levels of affective commitment. • Job satisfaction is moderately correlated with citizenship behavior. • Job satisfaction has a weak positive effect on job performance. Which of the following is true of absenteeism? Multiple Choice • An employee who is frequently absent will usually end up quitting. • Long attendance streaks tend to be self-perpetuating. • Up to 65 percent of employees have lied about their reasons for absence. • Employees with good attendance records rarely take sick days • Employees are more likely to be absent on Mondays and Fridays. The _____ model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave. Multiple Choice • continuance • affective • social identity • decay • social influence Many companies pay all or part of an employee's tuition for master's degree programs. If an employee has taken advantage of this, it can increase the employee's level of ______ commitment. Multiple Choice • affective • continuance • psychological • educational • normative Eliska is well established as a financial analyst at the Magnify Investment Company. She has significant financial responsibility for her family, and she has recently applied for a mortgage. Which of the following work value categories would likely be important to her? Multiple Choice • pay • status • environment • achievement • altruism Research shows that job satisfaction has _____ correlation with normative commitment. Multiple Choice • moderate • strong positive • weak negative • weak positive • moderate weak When the emotions of one person affect the emotions of another person, it is called Multiple Choice • emotional contagion. • emotional labor. • attachment. • empathy. • engagement. Which model of withdrawal has received the most scientific support? Multiple Choice • individualistic model • independent forms model • progression model • compensatory forms model • autonomous model An active, destructive response by which an individual either ends or restricts organizational membership is referred to as Multiple Choice • exit. • ignorance. • loyalty. • neglect. • voice. Hung and Suzanne’s company has instituted a new volunteering program where more experienced employees mentor the youngest employees, many of whom are fresh from college or internships. Hung signs up, but Suzanne does not. A few months later, how does Hung likely feel about having become a volunteer? Multiple Choice • She enjoys it, but her colleagues think she is kissing up to the management. • She feels more engaged in the company and in her primary role. • She feels resentful, since she is essentially working for free. • She likes it but feels her mentees take advantage of her time, becoming a distraction. • She likes it but finds the extra time commitment a major problem. __________ is strongly correlated with lower levels of psychological and physical withdrawal. Multiple Choice • Educational support • Organizational commitment • Financial commitment • Active socialization • Perception of support Tariq and Noelle work in the sales department at CTI Telecommunications. Tariq is the star salesman of the department and makes it his mission to motivate the rest of the team when sales numbers are down or when there are problems interacting with other departments. Meanwhile, Noelle consistently ranks in the middle or near the bottom in terms of sales, and she often gets distracted by calls from her teenage son. She also spends more time than she should socializing with friends in other departments. However, everyone, including the bosses, loves Noelle because of her true-blue loyalty to the company and her team. What else is most likely true of Noelle? Multiple Choice • Because she is so well-liked, her suggestions for improvements to the company or team culture are taken very seriously. • She gets easily discouraged by negative events at work, such as team disagreements or infighting, and it affects her work performance. • She volunteers to do the mundane tasks others avoid, and she does things like buying birthday cards for co-workers and organizing parties. • She functions better as part of a team than as an individual worker, but sometimes her lack of "stepping up" annoys her co-workers. • She will do minor office tasks, like going out to get supplies, but she does them grudgingly and after a lot of complaining. Which of the following theories argues that job satisfaction depends on whether an employee perceives that his or her job supplies the things that he or she values? Multiple Choice • job characteristics theory • value-percept theory • job withdrawal theory • emotional contagion theory • Maslow's theory Normative commitment from employees can result from all of these except Multiple Choice • organizational socialization. • implementation of a matrix structure in the organization. • an increase in the organization's charitable activities. • the personal work principles of employees. • the creation of a feeling that the employee is in the organization's debt. _____ contracts reflect employees' beliefs about what they owe the organization and what the organization owes them. Multiple Choice • Transactional • Normative • Relational • Cultural • Psychological Sunil, another Axon team member, calls Perry and meets him for lunch to express all the team members' concerns and to smooth things out before Perry formally joins the team. Sunil actions best exemplify Multiple Choice • loyalty. • neglect. • ignorance. • voice. Organizational commitment increases the likelihood that an individual will respond to a negative work event with Multiple Choice • loyalty or voice. • neglect or exit. • exit or loyalty. • voice or exit. • loyalty or neglect. Employees are engaged in ______ when they shape, mold, and redefine their jobs in a proactive way. Multiple Choice • perception testing • job enrichment • satisfaction remodeling • job crafting • job enlargement Which of the following is true about knowledge of results? Multiple Choice • It implies that trivial tasks tend to be less satisfying than tasks that make employees feel like they're aiding the organization in some meaningful way. • It reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies. • It captures the degree to which employees feel that they are key drivers of the quality of the unit's work. • It captures the degree to which employees feel like their efforts do not really matter because work outcomes are dictated by effective procedures. • It reflects the extent to which employees know how well (or how poorly) they are doing. Which of the following scenarios demonstrates the core job characteristic of variety? Multiple Choice • Ivan has to track a project all the way from conception to implementation. • Mariya has to formulate policies that affect thousands of her constituents. • Dmitri has to constantly perform before an audience that lets him know how he is doing. • • Maxim has to answer the phone, provides tours, write reports, and make appointments. Anastasia has to spend most of her time out of the office, during which she supervises herself. Annalise worked with Perry five years ago at a different company, and they had constant personality clashes. Annalise is a team player who prizes loyalty to the team above individual accomplishments. She has been unhappy at Axon for some time and has been considering sending out her CV to other companies. However, when she discovers that Perry is joining the team, she turns in her resignation. Annalise’s response is best described as an example of Multiple Choice • ignorance. • exit. • voice. • neglect. • loyalty. _____ refers to conversations about nonwork topics that go on in cubicles and offices, in the mailroom, or at vending machines. Multiple Choice • Satisficing • Moonlighting • Cyberloafing • Daydreaming • Socializing Farragut Industries wants to promote job enrichment for its employees across all its divisions. Which of the following is an example of putting that in practice? Multiple Choice • After reading a motivation book, Karam rearranged his meeting schedule to allow for more autonomy. • After talking with upper management, Joud's supervisor explained to her why Joud can't have more autonomy. • After talking to a friend, Ghena spent more personal time traveling to make up for her lack of autonomy at work. • After consulting with job design consultants, Cheng-En's manager gave him more autonomy. • After talking with coworkers, Jake demanded that his manager give him more autonomy. According to the job characteristics theory, the degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome is known as Multiple Choice • significance. • variety. • identity. • knowledge of results. • responsibility for outcomes.
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