Josie, Ignacio, Myra, Randall, and Dinesh work in the human resources department
at an educational software company. In the next two weeks, one of them will quit.
Based on their behavior, who do you think will be the one to leave?
Multiple Choice
•
Randall, who always volunteers to leave in the middle of the day to get supplies and then is gone
for hours
•
Myra, who spends more time and focus on her freelance design projects at work than on her
actual assignments
•
Ignacio, who often gets caught just zoning out at his desk when there are deadlines to meet
•
Dinesh, who always arrives late and leaves early and has been out sick four times in the last six
weeks
•
Josie, who spends a lot of time in the break room chatting with her friends at the company
Which of the following demonstrates how day-to-day events can affect job satisfaction?
Multiple Choice
•
After receiving news of his mother's illness, Baltasar became stressed about the deadlines of his
job.
•
After planning the project for months, Victor finally received the go ahead.
•
After talking to her manager, Venia realized she could finish her work by the deadline.
•
After talking about his baseball team to a coworker, Onni bought game tickets during his
afternoon break.
•
After going to lunch, Birta continued to enjoy her work assignment.
Omar and Sari work as designers at Hologram Marketing. Recently, Sari’s husband got
a new job in a city fifty miles away, and they have decided to move there. Sari already
has a new job lined up that pays about the same as her current one and has a better
benefits package, but she is sad about leaving because she has made so many close
friends during her fifteen years at Hologram. Omar is relatively new to the company,
having just completed his design degree a few months ago. He completed an internship
while in school, but Hologram was the first agency to make him a job offer. Sari tells
him she has considered turning down the job offer in the new city and commuting to
Hologram instead. She then asks Omar how he feels about working at Hologram. How
would Omar most likely respond?
Multiple Choice
•
"Even though the pay isn’t what I hoped for, I can apply for a raise in six months. Most
companies make you wait a year."
•
"You should take the new job. I like it here, but the salary’s not all that great. If I got a better
offer, I’d leave in a heartbeat."
•
"It’s a great offer, but I’d never leave unless I had to. Even though I haven’t been here as long as
you, I felt welcomed right away."
•
"I’m just thrilled to have any job, even if it’s not my ideal in the long run. The job market is
terrible right now."
•
"I think if you decide to take that other job, I will probably leave as well. Hologram is great, but
I’m sure there’s something else out there for me."
Which of the following statements about the JDI is true?
Multiple Choice
•
JDI allows for within-organization comparisons to determine which departments have the
highest satisfaction levels and which have the lowest.
•
JDI is written in complex style and needs a manual to understand.
•
JDI recommends surveying a small portion of a company.
•
JDI is one of the least-administered job satisfaction surveys.
•
JDI should require participants to identify themselves so the company can verify it is receiving
honest feedback.
According to the job characteristics theory, the degree to which the job provides
freedom, independence, and discretion to the individual performing the work is known
as
Multiple Choice
•
identity.
•
significance.
•
autonomy.
•
meaningfulness of work.
•
feedback.
Of the five facets of value-percept theory, if job satisfaction had to increase to a large
extent, which facet should be given high priority for improvement?
Multiple Choice
•
supervision satisfaction
•
coworker satisfaction
•
promotion satisfaction
•
pay satisfaction
•
satisfaction with the work itself
Job satisfaction has a _____ correlation with counterproductive behavior.
Multiple Choice
•
moderate positive
•
strong negative
•
weak positive
•
moderate negative
•
strong positive
"Stars" are one of the four types of employees based on the degree of organizational
commitment and task performance. Stars are likely respond to negative events with
_____ because they have the desire to improve the status quo and the credibility needed
to inspire change.
Multiple Choice
•
exit
•
voice
•
loyalty
•
ignorance
•
neglect
Which model of withdrawal argues that the various withdrawal behaviors are
positively correlated—for example, the tendency to daydream or socialize leads to the
tendency to come in late or take long breaks, which leads to the tendency to be absent
or quit?
Multiple Choice
•
normative
•
progression
•
nominal
•
independent forms
•
compensatory forms
When employees engage in _____, they use work time and resources to complete
something other than their job duties, such as assignments for another job.
Multiple Choice
•
cyberloafing
•
satisficing
•
social loafing
•
moonlighting
•
daydreaming
Maddie has been working as the creative head at Juno Designs for the past 25
years. Although she likes her job, she has begun to feel like she is in a creative
slump and has been considering leaving to start her own company. Maddie will
be eligible for retirement in five years. After discussing it with her husband, she
decides that leaving now would be a mistake. After she retires, she will
reconsider the idea of starting her own company. This is an example of _____
commitment.
Multiple Choice
•
affective
•
normative
•
ethical
•
associative
•
continuance
Which of the following statements is true about life satisfaction?
Multiple Choice
•
Job satisfaction has little effect on life satisfaction.
•
If we want to feel better about our jobs, we need to find a way to be more satisfied with
our lives.
•
It is the degree to which employees feel a sense of happiness with customers.
•
Research shows that life satisfaction is one of the strongest predictors of job
satisfaction.
•
Increases in job satisfaction have a stronger impact on life satisfaction than do increases
in salary.
Next Visit question map
A desire to remain a member of an organization due to a feeling of obligation is called
_____ commitment.
Multiple Choice
•
associative
•
evaluative
•
continuance
•
normative
•
affective
_____ possess low levels of both organizational commitment and task performance.
Multiple Choice
•
Dogs
•
Apathetics
•
Lone wolves
•
Stars
•
Citizens
_____ psychological contracts are based on a narrow set of specific monetary
obligations.
Multiple Choice
•
Relational
•
Transactional
•
Normative
•
Progression
•
Continuance
Bert, Kiko, and Jamila have just finished their team's project and are waiting for
their supervisor's feedback. Jamila had ensured that the project was completed
on time and met all the requirements. She received good feedback on the part
she worked on. She is elated and enthusiastic about her future projects. Her
mood would be labeled as
Multiple Choice
•
unpleasant deactivated.
•
intense positive.
•
intense deactivated.
•
pleasant deactivated.
•
intense negative.
Which of the following is one of the three types of organizational commitment?
Multiple Choice
•
associative commitment
•
distributive commitment
•
proactive commitment
•
normative commitment
•
reactive commitment
Akari accepted a position with Innovate Electronics because she knows the company is
highly regarded. Which of the following work value categories does Akari’s choice
relate to?
Multiple Choice
•
supervision
•
status
•
promotions
•
coworkers
•
pay
_____ contracts are based on a broader set of open-ended and subjective obligations
than ________ contracts.
Multiple Choice
•
Progression; continuance
•
Normative; relational
•
Relational; transactional
•
Transactional; continuance
•
Continuance; psychological
The most serious form of physical withdrawal is
Multiple Choice
•
absenteeism.
•
tardiness.
•
quitting.
•
missing meetings.
•
long breaks.
Which facet of job satisfaction brings more responsibility and increased work hours?
Multiple Choice
•
change in leadership
•
environmental factors
•
competition
•
promotion
•
compensation
Jattestor Enterprises administered the Job Descriptive Index (JDI) to all its employees
and then shared the results with department heads. Afterward, which of the following
department heads acted most appropriately?
Multiple Choice
•
Mia issued a memorandum saying why she disagreed with the results.
•
Jakob held several meetings, which failed to lead to cohesive action.
•
Catherine delayed taking action for several months.
•
Ralph followed it up with another type of survey in his department only.
Violeta has been feeling grouchy at her coworkers for weeks, but she doesn't know
exactly why she has this feeling. What type of mood is she experiencing?
Multiple Choice
•
engaged
•
deactivated
•
intense
•
unpleasant
•
pleasant
Which of the following scenarios deals with satisfaction with the work itself?
Multiple Choice
•
Piotr enjoys his job because he constantly faces new challenges.
•
Ximena is happy with her job because she just became a department head.
•
Santiago enjoys his job because his boss is so easy to get along with.
•
Lotte likes her job mainly because a coworker has become a close friend.
•
Krystyna is happy with her job because it’s a fast-track to the top.
Sean is a gas station employee whose job consists of checking out customers who don’t
pay at the pump. Which of the following statements is true about Sean's job?
Multiple Choice
•
It has high utilization of ability.
•
It has low variety.
•
It has low stability.
•
It has high moral significance.
•
It has high identity.
Lethabo is the marketing manager at BlueSky Concepts, an management consulting
firm. His calendar is filled with meetings with heads of the companies, interviewing
new employees, giving interviews to business magazines, attending presentations and
seminars in different countries, and the like. Lethabo feels that every workday he has
something different to do, and he is rarely bored with his job. According to the job
characteristics theory, which of the following is true about Jon's job?
Multiple Choice
•
It has high moral significance.
•
It has low autonomy.
•
It has high identity.
•
It has low labor equity.
•
It has high variety.
_____ is a form of withdrawal in which employees appear to be working but are actually
distracted by random thoughts or concerns.
Multiple Choice
•
Moonlighting
•
Cyberloafing
•
Socializing
•
Daydreaming
•
Satisficing
When it comes to pay satisfaction, most employees base their desired pay on their job
duties and
Multiple Choice
•
the potential for promotions.
•
the pay received by their superiors.
•
their status.
•
their basic needs.
•
the pay received by comparable colleagues.
States of feeling that are often mild in intensity, last for an extended period of
time, and are not explicitly directed at or caused by anything are known as
Multiple Choice
•
withdrawal symptoms.
•
satisfaction.
•
moods.
•
emotions.
•
personality traits.
A person with high job satisfaction will tend to have _____ life satisfaction.
Multiple Choice
•
high
•
weak
•
moderate
•
low positive
•
high negative
_____ possess low levels of organizational commitment but high levels of task
performance and are motivated to achieve work goals for themselves, not necessarily
for their company.
Multiple Choice
•
Apathetics
•
Stars
•
Lone wolves
•
Dogs
•
Citizens
_____ is an intentional desire on the part of employees to appear like they are working,
even when they are not performing work tasks.
Multiple Choice
•
Moonlighting
•
Looking busy
•
Socializing
•
Cyberloafing
•
Daydreaming
Sofia, Faisal, and Tad are coworkers at Crossroads, Inc. All three have worked at
Crossroads for five years now. One day while eating lunch together, Sofia remarks that
she heard their colleague Margo recently quit and went to work for a competitor. Each
of the three has a different opinion about Margo’s leaving, and they all have their own
reasons for continuing to stay at Crossroads. Faisal remarks that it is not worthwhile
for him to leave like Margo because he has put in the time and hard work for a
promotion. If he left for another company, he would not likely get this opportunity
again soon. Faisal is exhibiting ______ commitment.
Multiple Choice
•
skill-based
•
normative
•
affective
•
obligation-based
•
continuance
Managers at PopLit, a company that produces comic books and graphic novels, believe
in providing continuous feedback to employees regarding their work. Newly hired
employees are assigned an established employee to shadow for six weeks. The
established employee also reviews the shadow's work and provides tips on improving
productivity. In this example, the firm is addressing which of the following critical
psychological states that make work satisfying for employees?
Multiple Choice
•
meaningfulness of work
•
responsibility for outcomes
•
identity
•
variety
•
knowledge of results
Which type of emotion best explains a distressing condition that has changed for the
better?
Multiple Choice
•
compassion
•
love
•
pride
•
relief
•
hope
_____ is a positive emotional state resulting from the appraisal of one's job or job
experiences.
Multiple Choice
•
Organizational growth
•
Job development
•
Organizational endurance
•
Job satisfaction
•
Organizational performance
_____ can provide a "snapshot" of how satisfied the workforce is and, if repeated over
time, reveal trends in satisfaction levels.
Multiple Choice
•
Attitude surveys
•
Focus groups followed by interviews
•
Focus groups
•
Structured interviews
•
Unstructured interviews
Employees that possess high commitment and high performance and are held up as
role models for other employees are
Multiple Choice
•
citizens.
•
apathetics.
•
dogs.
•
lone wolves.
•
stars.
Shari works at a fast-food restaurant, which requires her always to be cheerful even
when customers are rude or impatient. Shari's job involves a large amount of
Multiple Choice
•
deactivated moods.
•
emotional labor.
•
emotional contagion.
•
flow immersion.
•
mood swings.
Apathetics tend to respond to negative events with _____ because they are low
performers who lack marketable skills and who do not have a high enough level of
organizational commitment needed to engage in acts of citizenship.
Multiple Choice
•
influence
•
exit
•
neglect
•
loyalty
•
voice
Greta is responsible for the organization and distribution of relief packages to nations
affected by famine throughout the world. According to the job characteristics theory,
Greta's job has a high degree of
Multiple Choice
•
autonomy.
•
identity.
•
feedback.
•
variety.
•
significance.
Workplace surveys suggest that satisfied employees are becoming
Multiple Choice
•
less expensive.
•
more widespread.
•
less productive.
•
more complacent.
•
more uncommon.
Mehmet was recently hired at Brainstorm Inc., an advertising firm. Part of his training
involves moving through all of the departments and learning what each one does.
Every day is something new for him and requires him to use different skills and
knowledge. He truly enjoys the challenge of facing something new every workday.
Mehmet's job is characterized by
Multiple Choice
•
low utilization of ability.
•
high status and power.
•
high identity.
•
high variety.
•
low autonomy.
When Faisal asks Tad how he feels about Margo’s leaving and about his own reasons
for staying with the company, Tad replies that for him, it is the company's relaxed
atmosphere and his best friends at Crossroads that keeps him working there. Tad is
exhibiting ______ commitment.
Multiple Choice
•
evaluative
•
associative
•
normative
•
affective
•
continuance
______ adjustment, the extent to which expatriates have difficulty socializing and
interacting with members of the host culture, can affect the level of organizational
commitment in global organizations.
Multiple Choice
•
Interaction
•
Cultural
•
Work
•
Relational
•
Psychological
Lone wolves are likely to respond to negative events with
Multiple Choice
•
ignorance.
•
neglect.
•
exit.
•
voice.
•
loyalty.
Jaseem likes his job in the bookkeeping department at German Trucking, Inc., but
mainly considers it a way to make good money while he pursues his musical career. He
is never absent and rarely late, and he gives work his full attention while he is there,
but he does not socialize much with the other employees. Jaseem’s attitude indicates
that he has a(n) _________ contract with his employer.
Multiple Choice
•
relational
•
transactional
•
normative
•
opportunistic
•
psychological
According to the value-percept theory, in which of the following scenarios would the
employee be the most dissatisfied?
Multiple Choice
•
Rokas likes helping people who are less fortunate, so he took a job as a social worker. Although
he spends hours helping the poor, he dislikes his hour-long commute.
•
Sofia wants to work with numbers. As an accountant, she works with numbers for the majority
of her time in the office.
•
Levente wants to work with people, so he took a job with a boat tour company. He didn’t realize
most of his hours would be spent alone doing paperwork.
•
Laura wants to focus on scientific research. In her job for Lako Chemical, about half of her time
involves research and the rest involves meetings.
•
Lorenzo likes physical activity and taking risks. His job in a circus involves both of these
elements, but he also spends time cleaning animal cages.
Saki, Jake, and Tamar have different ideas about what makes a job satisfying.
They all work for a nonprofit relief agency and travel to areas where disasters
have occurred to render assistance to victims. The pay is not high, and there can
be extreme health risks because contagious diseases often break out in disaster
zones due to the resulting poor sanitation. Their coworkers are friendly,
intelligent, and generally nice. Saki feels strongly that she wants to be able to
make a difference and help people when they are in trouble. Jake worries deeply
about expenses. He has a large load of student debt to pay off, and his wife is
expecting their second child. Tamar tolerates teamwork but isn't thrilled by it,
and she also has mild anxiety about germs.
Which of the following statements is most likely true?
Multiple Choice
•
They all have essentially equal levels of job satisfaction.
•
Saki has the highest level of job satisfaction.
•
Tamar has the lowest job satisfaction.
•
Jake has the highest job satisfaction.
•
None of them are likely to have high job satisfaction.
Employees who feel a sense of _____ commitment tend to engage in more interpersonal
and organizational citizenship behaviors, such as helping, sportsmanship, and
boosterism.
Multiple Choice
•
continuance
•
affective
•
proactive
•
normative
•
evaluative
The set of actions that employees perform to avoid the work situation that may
eventually culminate in the employee quitting the organization are referred to as _____
behavior.
Multiple Choice
•
citizenship
•
commitment
•
withdrawal
•
performance
•
productivity
Hans is an interior designer who works with an architect who builds unique, private
luxury homes. Hans is responsible for coming up with the acoustics, lighting,
temperature, color, furniture, furnishings, and moldings inside the home, as well as
supervising the purchases and installation of materials. He enjoys transforming
interior spaces into a unified whole that conveys the personality of the residents who
will live there. Hans's job has
Multiple Choice
•
low variety.
•
low autonomy.
•
low utilization of ability.
•
high monotony.
•
high identity.
Moods can be categorized by
Multiple Choice
•
pleasantness and activation.
•
cognition and affect.
•
feelings and schemas.
•
classical conditioning and operant conditioning.
•
emotions and cognition.
Which of the following is true regarding emotions?
Multiple Choice
•
Revulsion aroused by something offensive is shame.
•
Failing to live up to your ideal self is termed as guilt, a negative emotion.
•
Emotions are directed at someone or some circumstance.
•
Enhancement of identity by taking credit for achievement is a negative emotion.
•
Being moved by another's situation is a negative emotion.
Which of the following is a specific value related to the work itself?
Multiple Choice
•
power over others
•
high salary
•
enjoyable coworkers
•
intellectual stimulation
•
good supervisory relations
The _____ syndrome is characterized by anger, depression, fear, distrust, and guilt that
affects the employees who remain with an organization after a downsizing.
Multiple Choice
•
stress
•
decay
•
erosion
•
employee
•
survivor
Values are defined as
Multiple Choice
•
processes that elicit, control, and sustain certain behaviors.
•
pleasurable emotional states resulting from the appraisal of one's job or job experiences.
•
a set of shared attitudes, values, goals, and practices that characterizes an institution,
organization, or group.
•
those things that people consciously or subconsciously want to seek or attain.
•
the particular combination of emotional, attitudinal, and behavioral response patterns of an
individual.
An active, constructive response to a negative situation in which individuals attempt to
improve the situation, is referred to as
Multiple Choice
•
neglect.
•
exit.
•
honesty.
•
loyalty.
•
voice.
_____ are usually the most accurate and most effective in assessing the job satisfaction
of rank-and-file employees.
Multiple Choice
•
Questionnaires
•
Attitude surveys
•
Discussions
•
Focus groups
•
Interviews
Which of the following terms refers to the desire on the part of an employee to remain
a member of the organization?
Multiple Choice
•
organizational efficacy
•
organizational efficiency
•
organizational commitment
•
organizational control
•
organizational effectiveness
Which of the following statements is true regarding job satisfaction?
Multiple Choice
•
It is unrelated to job performance.
•
It is not measurable.
•
It has both rational and emotional components.
•
It remains constant over time.
•
It is independent of objective job appraisals.
Job satisfaction has a _____ correlation with affective commitment.
Multiple Choice
•
moderate weak
•
moderate
•
strong positive
•
weak positive
•
weak negative
Leo is making a presentation on the affective events theory to his management team.
Which of the following examples should he use as a demonstration?
Multiple Choice
•
After Isabella talked to her friend, she continued to work intensely on her assignment.
•
•
Although Dylan did not contribute to the meeting, he still liked working for his employer.
After received a critical email from his boss, Miras simmered with anger for the rest of the day.
•
Although Eileen received a compliment from her boss, her vague unease about the project
continued.
•
Although Alikahn dealt with a difficult patron, his overall sense of well-being persisted.
Saki, Jake, and Tamar have different ideas about what makes a job satisfying. They all
work for a nonprofit relief agency and travel to areas where disasters have occurred to
render assistance to victims. The pay is not high, and there can be extreme health risks
because contagious diseases often break out in disaster zones due to the resulting poor
sanitation. Their coworkers are friendly, intelligent, and generally nice. Saki feels
strongly that she wants to be able to make a difference and help people when they are
in trouble. Jake worries deeply about expenses. He has a large load of student debt to
pay off, and his wife is expecting their second child. Tamar tolerates teamwork but isn't
thrilled by it, and she also has mild anxiety about germs.
Which of the following statements is most likely true?
Multiple Choice
•
Saki most likely has the lowest job satisfaction.
•
Tamar most likely has the lowest job satisfaction.
•
Jake most likely has the lowest job satisfaction.
•
Tamar most likely has the highest job satisfaction.
•
Jake most likely has the highest job satisfaction.
Job satisfaction has a _____ correlation with task performance.
Multiple Choice
•
relatively strong
•
weak negative
•
strong positive
•
relatively weak
•
moderate positive
Thurston’s friend Bao is thinking of applying for a job at Thurston’s company. Thurston
tells Bao it’s a great place to work, but secretly Thurston dislikes his boss and is hoping
he will retire soon. Thurston is demonstrating
Multiple Choice
•
withdrawal.
•
loyalty.
•
passivity.
•
neglect.
•
apathy.
Since Ginny’s company switched management, they have stopped doing many of the
fun, team-building activities they used to do, and the workplace culture has changed
for the worse. A few weeks ago, Ginny’s friend Surya quit, and now Ginny and her
coworker Tom are thinking of quitting too. This shows the power of _________ in
affecting employee attitudes.
Multiple Choice
•
continuance
•
erosion
•
social influence
•
negative influence
•
social identity
Which of the following is a form of physical withdrawal?
Multiple Choice
•
daydreaming
•
moonlighting
•
tardiness
•
socializing
•
cyberloafing
Having prestige, power over others, and fame are examples of work values related to
Multiple Choice
•
supervision.
•
promotion.
•
altruism.
•
pay.
•
status.
Missing meetings is a form of _____ withdrawal.
Multiple Choice
•
cultural
•
psychological
•
social
•
community
•
physical
According to the affective events theory,
Multiple Choice
•
an employee will have high supervisor satisfaction if the supervisor is likeable.
•
emotions need to be concealed at the workplace.
•
emotions can trigger spontaneous behavior.
•
employees feel like their efforts do not really matter when work evaluation is dictated by
affective procedures.
•
emotions are independent of job satisfaction, which depends on rational analysis.
Which of the following terms refers to a passive, destructive response in which interest
and effort in the job decline?
Multiple Choice
•
voice
•
neglect
•
ignorance
•
exit
•
loyalty
A passive, constructive response to negative events that maintains public support for
the situation while the individual privately hopes for improvement is referred to as
Multiple Choice
•
voice.
•
loyalty.
•
ignorance.
•
neglect.
•
exit.
Lamar works for the United Bank at Madison. He feels overworked and dislikes his job,
but he cannot quit because he needs the job to repay his college loans. What type of
commitment does Lamar have?
Multiple Choice
•
normative commitment
•
continuance commitment
•
cognitive commitment
•
affective commitment
•
intuitive commitment
The factors that increase normative commitment include
Multiple Choice
•
links to the local community.
•
a sense that the organization has invested in the employee.
•
availability of employment opportunities.
•
salary and other monetary benefits.
•
organizational culture.
Which of the following statements is true?
Multiple Choice
•
Job satisfaction is weakly correlated with affective commitment.
•
Job satisfaction is weakly correlated with normative commitment.
•
People who experience lower levels of job satisfaction tend to feel higher levels of affective
commitment.
•
Job satisfaction is moderately correlated with citizenship behavior.
•
Job satisfaction has a weak positive effect on job performance.
Which of the following is true of absenteeism?
Multiple Choice
•
An employee who is frequently absent will usually end up quitting.
•
Long attendance streaks tend to be self-perpetuating.
•
Up to 65 percent of employees have lied about their reasons for absence.
•
Employees with good attendance records rarely take sick days
•
Employees are more likely to be absent on Mondays and Fridays.
The _____ model suggests that employees who have direct linkages with "leavers" will
themselves become more likely to leave.
Multiple Choice
•
continuance
•
affective
•
social identity
•
decay
•
social influence
Many companies pay all or part of an employee's tuition for master's degree programs.
If an employee has taken advantage of this, it can increase the employee's level of ______
commitment.
Multiple Choice
•
affective
•
continuance
•
psychological
•
educational
•
normative
Eliska is well established as a financial analyst at the Magnify Investment Company.
She has significant financial responsibility for her family, and she has recently applied
for a mortgage. Which of the following work value categories would likely be important
to her?
Multiple Choice
•
pay
•
status
•
environment
•
achievement
•
altruism
Research shows that job satisfaction has _____ correlation with normative commitment.
Multiple Choice
•
moderate
•
strong positive
•
weak negative
•
weak positive
•
moderate weak
When the emotions of one person affect the emotions of another person, it is called
Multiple Choice
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emotional contagion.
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emotional labor.
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attachment.
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empathy.
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engagement.
Which model of withdrawal has received the most scientific support?
Multiple Choice
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individualistic model
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independent forms model
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progression model
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compensatory forms model
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autonomous model
An active, destructive response by which an individual either ends or restricts
organizational membership is referred to as
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exit.
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ignorance.
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loyalty.
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neglect.
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voice.
Hung and Suzanne’s company has instituted a new volunteering program where more
experienced employees mentor the youngest employees, many of whom are fresh from
college or internships. Hung signs up, but Suzanne does not. A few months later, how
does Hung likely feel about having become a volunteer?
Multiple Choice
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She enjoys it, but her colleagues think she is kissing up to the management.
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She feels more engaged in the company and in her primary role.
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She feels resentful, since she is essentially working for free.
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She likes it but feels her mentees take advantage of her time, becoming a distraction.
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She likes it but finds the extra time commitment a major problem.
__________ is strongly correlated with lower levels of psychological and physical
withdrawal.
Multiple Choice
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Educational support
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Organizational commitment
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Financial commitment
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Active socialization
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Perception of support
Tariq and Noelle work in the sales department at CTI Telecommunications. Tariq is the
star salesman of the department and makes it his mission to motivate the rest of the
team when sales numbers are down or when there are problems interacting with other
departments. Meanwhile, Noelle consistently ranks in the middle or near the bottom in
terms of sales, and she often gets distracted by calls from her teenage son. She also
spends more time than she should socializing with friends in other departments.
However, everyone, including the bosses, loves Noelle because of her true-blue loyalty
to the company and her team. What else is most likely true of Noelle?
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Because she is so well-liked, her suggestions for improvements to the company or team culture
are taken very seriously.
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She gets easily discouraged by negative events at work, such as team disagreements or infighting, and it affects her work performance.
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She volunteers to do the mundane tasks others avoid, and she does things like buying birthday
cards for co-workers and organizing parties.
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She functions better as part of a team than as an individual worker, but sometimes her lack of
"stepping up" annoys her co-workers.
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She will do minor office tasks, like going out to get supplies, but she does them grudgingly and
after a lot of complaining.
Which of the following theories argues that job satisfaction depends on whether an
employee perceives that his or her job supplies the things that he or she values?
Multiple Choice
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job characteristics theory
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value-percept theory
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job withdrawal theory
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emotional contagion theory
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Maslow's theory
Normative commitment from employees can result from all of these except
Multiple Choice
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organizational socialization.
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implementation of a matrix structure in the organization.
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an increase in the organization's charitable activities.
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the personal work principles of employees.
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the creation of a feeling that the employee is in the organization's debt.
_____ contracts reflect employees' beliefs about what they owe the organization and
what the organization owes them.
Multiple Choice
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Transactional
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Normative
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Relational
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Cultural
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Psychological
Sunil, another Axon team member, calls Perry and meets him for lunch to express all
the team members' concerns and to smooth things out before Perry formally joins the
team. Sunil actions best exemplify
Multiple Choice
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loyalty.
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neglect.
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ignorance.
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voice.
Organizational commitment increases the likelihood that an individual will respond to
a negative work event with
Multiple Choice
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loyalty or voice.
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neglect or exit.
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exit or loyalty.
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voice or exit.
•
loyalty or neglect.
Employees are engaged in ______ when they shape, mold, and redefine their jobs in a
proactive way.
Multiple Choice
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perception testing
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job enrichment
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satisfaction remodeling
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job crafting
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job enlargement
Which of the following is true about knowledge of results?
Multiple Choice
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It implies that trivial tasks tend to be less satisfying than tasks that make employees feel like
they're aiding the organization in some meaningful way.
•
It reflects the degree to which work tasks are viewed as something that "counts" in the
employee's system of philosophies.
•
It captures the degree to which employees feel that they are key drivers of the quality of the
unit's work.
•
It captures the degree to which employees feel like their efforts do not really matter because
work outcomes are dictated by effective procedures.
•
It reflects the extent to which employees know how well (or how poorly) they are doing.
Which of the following scenarios demonstrates the core job characteristic of variety?
Multiple Choice
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Ivan has to track a project all the way from conception to implementation.
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Mariya has to formulate policies that affect thousands of her constituents.
•
Dmitri has to constantly perform before an audience that lets him know how he is doing.
•
•
Maxim has to answer the phone, provides tours, write reports, and make appointments.
Anastasia has to spend most of her time out of the office, during which she supervises herself.
Annalise worked with Perry five years ago at a different company, and they had
constant personality clashes. Annalise is a team player who prizes loyalty to the team
above individual accomplishments. She has been unhappy at Axon for some time and
has been considering sending out her CV to other companies. However, when she
discovers that Perry is joining the team, she turns in her resignation. Annalise’s
response is best described as an example of
Multiple Choice
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ignorance.
•
exit.
•
voice.
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neglect.
•
loyalty.
_____ refers to conversations about nonwork topics that go on in cubicles and offices, in
the mailroom, or at vending machines.
Multiple Choice
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Satisficing
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Moonlighting
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Cyberloafing
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Daydreaming
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Socializing
Farragut Industries wants to promote job enrichment for its employees across all its
divisions. Which of the following is an example of putting that in practice?
Multiple Choice
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After reading a motivation book, Karam rearranged his meeting schedule to allow for more
autonomy.
•
After talking with upper management, Joud's supervisor explained to her why Joud can't have
more autonomy.
•
After talking to a friend, Ghena spent more personal time traveling to make up for her lack of
autonomy at work.
•
After consulting with job design consultants, Cheng-En's manager gave him more autonomy.
•
After talking with coworkers, Jake demanded that his manager give him more autonomy.
According to the job characteristics theory, the degree to which the job requires
completing a whole, identifiable, piece of work from beginning to end with a visible
outcome is known as
Multiple Choice
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significance.
•
variety.
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identity.
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knowledge of results.
•
responsibility for outcomes.
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