WCM 610 Milestone Two Guidelines and Rubric Overview: For this second milestone, due in Module Five, you will provide the Measure and Analyze phases of the DMAIC process and apply them to your selected final project case study. You will first measure performance by creating a process to gather data on the current situation and then begin to create a picture of what the future state will look like, focusing on the proposed solution. Prompt: First, review your Milestone One submission wherein you summarized the desired resolution to the conflict in the case study based on your knowledge of the organization’s business goals, customer needs, and the process that needs to improve. Next, refer to the table chart in the MEASURE Supplementary Document as well as to your posts and response posts in the Module Three discussion and the Module Four small group discussion. Address the following critical elements as they relate to your chosen case study: II. Measuring Performance: What process will you use to gather data on the current situation?  How will you effectively collect data on the identified variables (from the SIPOC analysis) and how will you evaluate the data?  Include a draft of an Ishikawa diagram (fishbone diagram) of the variables that contribute to the conflict by highlighting the critical variables that require further analysis.  What role will these critical variables play in developing corrective changes to address the conflict in the problem statement? III. Analysis: Focusing on the proposed solution, describe what the future state will look like.  Based on the variables you identified and the information provided in the case study, what are the root causes of the conflict?  If this were a live situation, what are some questions you would ask of the stakeholders (voice of customer) to pressure test your initial assessment of the probable root causes?  Using the “Five Whys” process, include some additional questions you anticipate needing to ask as stakeholders answer your initial question. Instructor feedback on this milestone should be used to inform your final project submission, the executive summary presentation with speaker notes. Guidelines for Submission: Milestone Two should be 2 to 3 pages in length (excluding title and reference pages) with double spacing, 12-point Times New Roman font, one-inch margins, and citations in APA style. Cite your sources within the text of your paper and on the reference page. Rubric Note that the grading rubric for this milestone submission is not identical to that of the final project. The Final Project Rubric will include an additional “Exemplary” category that provides guidance as to how you can go above and beyond “Proficient” in your final submission. Critical Elements Measuring Performance: Identified Variables Proficient (100%) Proposes a process to effectively collect data on the identified variables and appropriately evaluate it Measuring Performance: Ishikawa Diagram Constructs an Ishikawa (fishbone) diagram of the variables that contribute to the conflict, selecting critical variables that require further analysis Measuring Performance: Critical Variables Describes the role of critical variables in developing corrective changes to address the conflict in the problem statement Analysis: Root Causes of Conflict Determines the root causes of the conflict by assessing the variables identified and the information provided in the case study Analysis: Questions of the Stakeholders Constructs questions to ask the stakeholders to pressure test the initial assessment of probable root causes Analysis: Additional Questions Articulation of Response Uses the “Five Whys” process to construct additional questions that may need to be asked as stakeholders answer initial questions Submission has no major errors related to citations, grammar, spelling, syntax, or organization Needs Improvement (75%) Proposes a process to collect and evaluate data on identified variables but proposition is cursory or illogical, collection method is not effective, or evaluation process is not appropriate Constructs an Ishikawa (fishbone) diagram of variables that contribute to the conflict, selecting the variables that require further analysis, but variables selected are not logical or are not critical for further analysis Describes the role of different variables in developing corrective changes to address the conflict in the problem statement but description is cursory or contains inaccuracies, or variables discussed are not critical to resolving the conflict Determines the root causes of the conflict by assessing the variables identified and the information provided in the case study but determination is cursory or illogical Constructs questions for stakeholders to pressure test the initial assessment of probable root causes but questions are cursory or illogical Constructs additional questions that may need to be asked as stakeholders answer initial questions but questions are illogical or do not use the “Five Whys” process Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Not Evident (0%) Does not propose a process to collect and evaluate data on identified variables Value 15 Does not construct an Ishikawa (fishbone) diagram of the variables that contribute to the conflict 15 Does not describe the role of different variables in developing corrective changes to address the conflict in the problem statement 15 Does not determine the root causes of the conflict by assessing the variables identified and the information provided in the case study Does not construct questions for stakeholders to pressure test the initial assessment of probable root causes 15 Does not construct additional questions that may need to be asked as stakeholders answer initial questions 15 Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas Total 10 15 100%
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