Description
Read the case “Garfield Technology” of the text. Please answer case questions 1, 2, and 3.
Please answer the two questions provided within Experiential Exercise.
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Explanation & Answer
Attached.
Garfield Technology – Outline
I.
How I would vote and Why
II.
Logic that led to this conclusion
III.
Information I would like to have
IV.
The information I would like to get from the competitors
V.
How I would create a new work environment
Running head: GARFIELD TECHNOLOGY
1
Garfield Technology
Name
Institution
GARFIELD TECHNOLOGY
2
Garfield Technology
Question: 1. How I would vote and Why
I would vote for the union, because their argument carries more weight than that of the
management. First, both the union and the administration agree that one task differentiates the
tier 3 and tier 4 which has been scraped by the introduction of ISO 9000. This task was not as
valuable to the company as the ISO 9000. All firms provide products, services or both but it is
only those companies that offer quality that stands out in competition. ISO 9000 helps the
company identify a problem in time and get its solution by mainly improving efficiency in all
areas (Deakin, ...