Unformatted Attachment Preview
1.
You are a project manager in a weak matrix. You have recently completed the project schedule.
You must now get the project schedule approved. Which one of the following stakeholders will
need to approve the project schedule?
Functional managers.
Project champion.
Project team members.
No one. The project manager has autonomy on the project in this structure.
2. As a project manager, you should be familiar with activity duration estimating. Consider: Task C has the
following attributes: ES = 4, EF = 10, LS = 14, and LF = 20. How long should Task C take?
20 days
10 days
7 days
12 days
3. You have just taken over a failing project. In your initial review of the project schedule, you realize that
the previous project manager made no allowance within the project for travel delays. The project manager
not making an allowance for travel delays is an example of which one of the following?
Constraint
Assumption
Schedule variances
Critical path activity
4. Sam is the project manager of the PHI Project for his company. He’s trying to plan when people on the
project will be out for vacations to create a better schedule of project work. Which calendar will take into
account project team members’ vacations?
Project calendar
Resource calendar
Project team calendar
Human resource management calendar
5. Henry, the project manager of the NBV Project, is examining the activity duration estimates during
resource planning. He is examining activities that are effort-driven versus activities that are of fixed
duration. Why would Henry be examining the activity duration estimates and the estimated duration of
activities?
To determine if there are enough project team members in the performing organization.
To determine which team members’ calendars will fit with the durations in the network diagram.
To determine the cost and benefits of assigning more effort to reduce task duration.
The activity duration estimates are not needed at this point in the project.
6. You are the project manager of an interior decorating project. Currently, the project plan calls for the
painter to prime the walls before painting, wait four hours for the walls to cure, and then begin painting.
However, because of high humidity, the walls are taking four hours longer to cure than what was planned
for. The painting activities are on the critical path. Which one of the following is an acceptable solution for
this problem that does not change the project end date?
Add lead time to the painting activity.
Add lag time to the painting activity.
Change the relationship of other activities so that the primer can cure faster.
Examine the network diagram to determine whether the relationships between activities can be
changed.
7. You are assisting a project manager on a building restoration project. The project manager has elected to
add more workers to an activity on the critical path so that the project can finish on time. This is an
example of what?
Risk management
Time management
Crashing
Fast-tracking
8. You are the project manager for a project to create a training manual. The project is running late. You
elect to change the relationship of several activities from finish-to-start to start-to-start so that the project
may complete on schedule. This is an example of what?
Crashing
Fast-tracking
Rolling wave planning
Expert judgment
9. The first phase of a project has been completed. The project manager reports the results of the project
to management, and they elect to stop the project. This first phase of completion is also known as what?
Kill point
Progressive elaboration
Rolling wave planning
Project scheduling
10. In an agile environment, what term is used to refer to the items in the prioritized product backlog?
Requirements
User stories
Features
Case studies
11. Management wants to know how long the project work will take. The project manager uses a similar
project to predict the duration of the current project’s work. The project manager is using which form of
estimating?
Parametric
Analogous
Bottom-up
Expert judgment
12. You are the project manager for a project within your company. The project work is scheduled to last
six months. To meet this deadline, you had to schedule overtime for the project team each week. Human
resources agreed with the project team that this was an excessive request. You have since applied
resource leveling to the project. What is the likely result of this action?
The project team will not have to work overtime all of the weeks, but only some of the weeks.
The project team will not have to work overtime at all through the project, but will have to work on
work packages they are not competent in.
The project team will need additional team members because of the additional work.
The project team will need additional team members in order to meet the project deadline.
13. There are several terms in Project Schedule Management you and the project team should be familiar
with. One term, float, is being discussed by the project team incorrectly. To be clear, what is float?
Float is the amount of time a task can be delayed without delaying the project end date.
Float is the amount of time between activities.
Float is the amount of time a project can be delayed before it must begin in order to finish by the
preplanned deadline.
Float is the inactivity of project team members.
14. What tool and technique of the develop schedule process can be added to activities to affect their start
date?
The critical path method
Leads and lags
Schedule compression
Resource leveling
15. There are seven outputs of the develop schedule process. Which of the following is not a valid output
of the develop schedule process?
The project schedule
The schedule baseline
Schedule data
Work assignments
16. The control schedule process has four inputs. Which of the following is a tool and technique used in
the control schedule process?
Cost estimates
The resource calendar
Schedule compression
Schedule data
17. Which control schedule process tool and technique may cause the project duration to increase by
limiting the number of hours per week a project team may work on the project?
A what-if-scenario analysis
Resource optimization
Leads and lags
Schedule compression
18. Of the following, which is an example of the control schedule process technique of schedule
compression?
The law of diminishing returns
Crashing
Lags
Resource leveling
19. How many outputs does the control schedule process create?
Two
Three
Four
Five
20. The control schedule process has a technique called schedule compression. Which of the following is
an example of schedule compression?
Must start on requirements
Must end on requirements
Fast tracking
Parkinson’s Law
21. You are a new project manager for your organization. Your project has a BAC of $400,000 and is
expected to last one year. The project work is scheduled to be completed in equal amounts each month.
Currently, the project is in month 3 but is only 20 percent complete. You have spent $35,000 to complete
the work. What is the earned value for this project?
–$20,000
$80,000
$100,000
Not enough information to know
22. You are a new project manager for your organization. Your project has a BAC of $400,000 and is
expected to last one year. The project work is scheduled to be completed in equal amounts each month.
Currently, the project is in month 3 but is only 20 percent complete. You have spent $35,000 to complete
the work. What is the planned value for this project?
$20,000
$35,000
$80,000
$100,000
23. You are a new project manager for your organization. Your project has a BAC of $250,000 and is
expected to last ten months. Currently, the project is in month 6 and is 40 percent complete, but the project
was expected to be 60 percent complete by this time. You have spent $125,000 to complete the work. What
is the cost performance index of the project?
80
1.25
$125,000
$125,000
24. You are a new project manager for your organization. Your project has a BAC of $250,000 and is
expected to last ten months. Currently, the project is in month 6 and is 40 percent complete, but the project
was expected to be 60 percent complete by this time. You have spent $125,000 to complete the work. What
is the schedule performance index of the project?
.80
.67
$67,000
$80,000
25. As a project manager, you should be familiar with earned value management and how the results of the
formulas show performance in the project. For example, a project with a schedule performance index (SPI)
of .80 means what?
The project is behind schedule.
The project is ahead of schedule.
The project is losing money.
The project is 80 percent complete.
26. You are reviewing a colleague’s project and you notice the CPI on her project is .98. A project that has
a cost of performance index (CPI) of .98 means what?
The project is late.
The project is making money.
The project has to spend $1 for every 98 cents of work it receives.
The project is 98 percent complete.
27. Management has asked you to use earned value management in your project to show and better predict
project performance. You agree to use the set of formulas as directed and report the results to management.
Which of the following values can alert management to a problem on the project?
A CPI of 1
A CPI of .90
An SPI of .99
A BAC of $125,000
28. You are the project manager assistant for your organization. One of your projects has a BAC of
$250,000. You have calculated your CPI to be .91 and your AC to $175,000. What is this project’s EAC?
$25,000
$15,750
$265,000
$275,000
29. Your organization has enterprise environmental factors for how costs must be managed in all projects in
the organization. All of the following statements are true about project cost control except for which one?
A project manager must monitor project cost variances to determine why they have occurred.
A project manager must update the cost baseline often.
A project manager must communicate cost changes as they occur.
A project manager must maintain costs within an acceptable range of variance.
30. You are working with the project manager of a project to install new light fixtures throughout several
factories. The project is expected to last one year and has a BAC of $750,000. The project is now in month
4 and has a cost performance index (CPI) of .89. Which one of the following statements is true about this
project?
The project is performing well.
The project spends $1 for every 89 cents of work.
The project will likely finish under budget.
The project will likely finish in alignment with the cost baseline.
31. The estimate costs process uses all of the following except for which one as part of its inputs?
Project management plan
Organizational process assets
Enterprise environmental factors
Expert judgment
32. What tool and technique within the estimate cost process can use a parameter, such as cost per square
foot, to predict a cost estimate?
Analogous estimating
Parametric estimating
Bottom-up estimating
Data analysis
33. What is training considered to be with regard to the estimate costs process?
Cost of quality
Cost of team development
Fixed cost
Variable cost
34. What estimate costs process tool and technique would estimate costs based on $125 per fixture
installation?
Analogous estimating
Bottom-up estimating
Parametric estimating
Rough order of magnitude estimating
35. The estimate costs process has three outputs. Which of the following is not a valid output of the
estimate costs process?
Cost estimates
Basis of estimates
The request for quote
Project document updates
36. The determine budget process has six process inputs. Which one of the following is not an input to the
determine budget process?
Business documents
Project documents
Agreements
Reserve analysis
37. Which tool and technique of the determine budget process considers the cost of borrowing money to
pay for the project?
Financing
Funding limit reconciliation
Expert judgment
Historical relationships
38. In which project management knowledge area does the determine budget process reside?
Project cost management
Project integration management
Project procurement management
Project execution
39. Agreements, specifically contracts, are inputs to the determine budget process. If the project manager is
responsible for selecting and authorizing a contract for the project, what type of procurement is being used?
Centralized contracting
Decentralized contracting
Request for quotes
Strong matrix
40. The determine budget process creates three outputs. Which of the following is not an output of the
determine budget process?
The cost baseline
Project funding requirements
Project document updates
Change requests
41. The control cost process has five process inputs. Which one of the following is an input to the control
cost process?
Earned value management
Forecasting
A change request
Work performance data
42. Which one of the following is a forecasting method?
Earned value
Risk analysis
The to-complete performance index
The budget at completion
43. The difference between what was planned and what was experienced when it comes to cost can best be
described as which one of the following?
Assumption
Variance analysis
Constraint
Correct action
44. The control cost process creates five outputs. Which one of the following is not an output of the control
cost process?
Project document updates
Work performance information
Change requests
Performance reviews
45. A project has a budget of $578,000 and is 60 percent complete, but the project manager has spent
$425,000 to date. What is this project’s cost performance index?
$346,800
$425,000
0.82
0.60
46. Control quality is an inspection-driven process that examines the work to ensure that quality exists in
the product. Which control quality chart shows frequency of errors?
Control chart
Pareto chart
Gantt chart
Flowchart
47. You are the project manager of a construction project. Your project team reports that all of the assigned
work is complete, so the project is done. You complete a control quality audit and discover that many
things in the project are not to quality standards as defined in the project plan. What must happen next?
Discipline the project team for the failed project.
The project team must correct the work so that it is in scope.
The project team must complete scope validation.
Create a change request to hire new workers to complete the work.
48. Mark, a project team member, is consistently completing his project work with errors. You, the project
manager, must stop this and ensure that this doesn’t happen again. What is the best course of action?
Implement corrective actions
Update the quality management plan
Adjust the quality baseline
Discipline the project team member
49. You are the project manager of a new home construction project. You have included in your planning
opportunities for control quality activity and scope validation activities. Bethanna, your client, doesn’t
understand the difference between the two activities. What is the difference between control quality and
scope validation?
Control quality is done by the customer.
Scope validation is done by the project team.
Both are inspection driven, but the project manager facilitates control quality, and the project team
does scope validation.
Both are inspection driven, but the project manager facilitates control quality without the customer,
and then does scope validation with the customer.
50. Beth is the project manager of the NHQ Project for her company and she has learned that several of the
project team members do not know how to use the reporting software the project uses. Beth decides that a
training class is in order for the project team to ensure that everyone can use the software correctly in the
project. The training class is an example of what?
Teaching others about project management processes
Risk mitigation
Stakeholder engagement
Team development
51. You are the project manager for your organization, and management has told you that starting next
quarter, you’ll be using ISO 9000 in all projects. What is ISO 9000?
A quality management system
A control quality system
A management process to implement quality
A system that ensures an organization follows the same repeatable processes to reach the same
repeatable results
52. Examine the following terms. Which term is not related to control quality?
Cost-benefit analysis
Design of experiments
Flowcharting
Herzberg’s Theory of Motivation
53. You are the project manager of a construction project. Your project must adhere to the governmentmandated OSHA rules. What are these rules for your project? (Choose one best answer.)
Constraints
Assumptions
Standards
Regulations
54. It’s important for a project manager to understand how the components the project creates will be
folded into operations. The operational transfer plan will define how the project’s deliverables will move
from the project into operations. Operational definitions, however, may describe part of the project scope.
Which one of the following is an operational definition?
All sales representatives will receive training on working with customers.
All managers will complete a review of the project manager’s team.
All call center employees must answer the phone within three rings.
All human resource managers must evaluate the project managers.
55. Jim has asked a project manager to explain control quality to him. Which one of the following
statements is true about the control quality process?
Control quality is ensuring that the project team follows the project plan.
Control quality is concerned with the correctness of the work.
Control quality focuses on acceptance of the work.
Control quality is an organization-wide program, such as Six Sigma.
56. You have created a prototype of a product for your organization as the result of your project. This
product must exist, or your company may go out of business. Because of errors, the prototype is rejected.
What is the likely outcome of this scenario?
The project team must correct the problem.
A change request must be immediately created to change the product design so that it matches what
you and your team have created.
The prototype is discarded, and the scope is re-created.
The project is deemed a failure and is cancelled.
57. Every project needs both manage quality and control quality. Manage quality is defined by which one
of the following?
The results of the project work are inspected. If the results do not conform to the expected level of
quality, rework is required.
The overall performance is evaluated to ensure that the project meets the relevant quality standards.
The customer inspects the project deliverables and may accept them if the quality is as promised in
the project scope or contract.
It is regulated by the International Organization for Standardization (ISO).
58. Finish this statement: ______________________________ is planned into a project, not inspected in.
Quality
Safety
Control
Teamwork
59. You are the project manager of the HNJ Project for your client. The client has requested tile carpeting
instead of rolled carpeting because she thinks it will be of better quality. You tell the client that the quality
isn’t different, but it’s the grade that is different. What is the difference between quality and grade?
Grade is the category or rank given to a component with the same functionality but different
technical characteristics. Quality is the fulfillment of the project scope, the conformance to
requirements, and a fitness for use.
Grade is the category or rank given to project deliverables. Quality is the fulfillment of the project
scope.
Grade is the ranking assigned to any given level of quality. Quality is the fulfillment of the project
scope.
Grade is how well a given material scores in testing. Quality is the fulfillment of the project scope.
60. Complete this statement: Low __________________ may not be a problem; low __________________
always is a problem.
Grade, quality
Targets, quality
Quality, grade
Quality, craft
61. You are the project manager of the BNH Project for your company. This project is a construction
project to create a new parking garage. Your client is concerned with the cost of quality on the project and
wants you to track the expenses for quality. Which one of the following terms cannot be attributed to the
cost of poor quality?
Corrective actions
Defect repair
Hardhats for construction workers
Loss of customers
62. When a vendor reports that he has completed all of the procured work, what should you, the project
manager, do next?
Complete scope validation.
You and the vendor must both acknowledge that the work has been completed by signing the
purchase order as fulfilled.
Inspect the work the vendor has completed.
Pay the vendor according to the terms of the contract.
63. Your company tends to reduce project budgets if the funds are not consumed. As it happens, your
current project is not costing as much as your original estimate. If you do not use your entire first phase
budget for the project, you will not receive the full allotment for the second phase of your project. To
combat this, you order slightly better materials than what is actually needed in the project to drive up the
cost. The better materials will ensure that your current phase’s budget is met and will likely guarantee the
second phase of your project’s funding. Which one of the following best describes this scenario?
Gold plating
Parkinson’s Law
Conflict of interest
Integrated cost change control
64. You are a project manager for an organization that completes projects for others. Your customer would
like you to use a higher grade of material because they believe it will make the finished product better.
They are willing to pay for the change of materials. What is the cost of the materials called?
Cost of quality
Indirect costs
Product costs
Gold plating
65. You are the project manager for your company and you’re reviewing the status of the project with your
sponsor. The sponsor asks you to create an Ishikawa diagram for your next meeting. Why should you, the
project manager, use an Ishikawa diagram?
It can help you complete statistical analysis of defects.
It can help you facilitate design of experiments.
It can help you facilitate cause-and-effect analysis.
It can offer insight into project team members who are causing project failure.
66. What type of chart is displayed in the exhibit?
Pareto chart
Ishikawa diagram
Control chart
Flowchart
67. Larry is the project manager for his company and he’s working with several stakeholders to create an
Ishikawa diagram. An Ishikawa diagram is designed to do what?
Facilitate design of experiments
Complete statistical analysis of defects
Rank the order of problems
Complete cause-and-effect analysis
68. A project manager has a project team member whose work is consistently not in alignment with the
quality metrics as required by the customer. This discrepancy results in rework and wasted time. What
should the project manager do?
Adjust the quality baseline.
Implement corrective actions.
Discipline the project team member.
Update the quality management plan.
69. Complete this statement: Low __________________ may not be a problem; low __________________
always is.
Quality, grade
Quality, craft
Grade, quality
Targets, quality
70. You are helping a project manager solve customer service problems in your company’s call center. You
would like to create a chart showing the frequency of problems that your project team has identified. The
chart you would like to create is called what?
Pareto chart
Control chart
Flowchart
Gantt chart
71. You are the project manager for a project to manufacture a new product. The project is almost
complete. The initial product is being tested, and the quality engineers discover a part is 7 millimeters off
target. Because of the error, the product is rejected. What is the likely outcome of this scenario?
A change request must be immediately created to change the product design.
The project team must rework the part to correct the problem.
The project is deemed a failure and is canceled.
The prototype is discarded, and the design document is re-created.
72. You are a new project manager for your organization. Your project is not costing as much as you have
predicted. If you do not use your entire budget allotment for the first phase of the project, you will receive a
budget reduction for the second phase of your project. You elect to order slightly better materials that will
provide higher grade resources for the customer and that will allow the project to meet the predicted budget
for this phase. This is best described as what?
Effective cost management
Integrated change control
Gold plating
Parkinson’s Law
73. Gary is a senior project manager for his organization. He is mentoring Marcy in the principles of
project management. She does not understand the difference between quality and grade. Which of the
following statements best explains what grade is?
Grade is the component’s degree of perfection.
Grade is the category or rank given to components with the same functionality but different technical
characteristics.
Grade is the category or rank given to components with the same functionalities.
Grade is the category or rank given to project work as deemed by the customer.
74. Finish this statement: __________________ is planned into a project, not inspected in.
Quality
Safety
Control
Teamwork
75. You are working with the project manager of a generator upgrade and replacement project. This project
is expected to last 36 months. The project work is extremely dangerous, so the project team will undergo
intense safety training to ensure the safety of the workers and make certain the project is not delayed due to
faulty work. The cost of the safety training is known as what?
Cost of conformance to quality
Cost of nonconformance to quality
Cost of doing business
Cost of regulations
76. There are many methodologies for project management and quality, some of which can be
implemented as part of a standard project management approach. Management is considering that all
projects adapt the ISO 9000 approach. What is ISO 9000?
A quality management system
A quality control system
A management approach to implement quality on customer projects
A method of following procedures created internally to an organization
77. As a project manager, you should know the difference between quality, quality assurance, and quality
control. Which of the following statements best defines quality assurance?
Work results are monitored to see if they meet relevant quality standards. If the results do not meet
the quality standards, the project manager applies root-cause analysis to determine the cause of the
poor performance and then eliminates the cause.
The overall performance is evaluated to ensure that the project meets the relevant quality standards.
The project performance is measured and evaluated, and corrective actions are applied to improve
the product and the project.
It is an international standard that helps organizations follow their own quality procedures.
78. You are working with the project manager of the Call Center Improvement Project. The project calls for
training all of the 320 call center representatives on the new software the project team will be installing.
Part of the project also involves an improvement in the customer service support of the call center agents.
You and the call center manager have set operational definitions for the call center. Which one of the
following is an operational definition?
All customer service reps will complete the required training.
All customer service reps will complete the required training within 30 days.
A live operator will answer all inbound telephone calls within one minute.
All customer service reps will answer the telephone calls with their names and a standard greeting.
79. You are the project manager of the KIO Project for your company and you’re working with the project
team to plan the quality in the project. As part of the planning, you need to define the quality tools that are
acceptable for project work. All of the following tools can be used with managing except for which one?
Herzberg’s Theory of Motivation
Cost-benefit analysis
Flowcharting
Design of experiments
80. The project manager and a quality engineer have completed a six-month analysis of production in a
manufacturer’s environment. The quality engineer now wants to plot out the results to identify run trends.
Which one of the following is the chart or diagram that will best meet this need?
Pareto chart
Ishikawa diagram
Control chart
Flowchart
81. Quality is needed in all projects or the entire organization can suffer. Poor quality has ramifications
beyond just the project being rejected by the project customers. All of the following are examples of the
cost of nonconformance to quality, except for which one?
Rework
Corrective actions
Safety measures
Loss of customers
82. You are the project manager for your organization and are working on the plan quality process with
your project team. You have just completed a brainstorming session and would now like to use a diagram
to create logical groupings and clusters of similar and related ideas. What type of a quality planning tool
should you use?
Affinity diagram
Force field analysis
Nominal group technique
Fishbone diagram
83. The project manager has determined that there are several defects in the project deliverables that are
unacceptable. The project manager has made corrective actions to improve the quality of a project. What
must happen next?
Quality assurance
Quality control planning
Inspection
Quality management plan updates
84. Quality control must happen throughout the project to ensure that the project scope is met according to
plan and that the deliverable will likely be accepted by the project customer. All of the following
statements about quality control are incorrect except for which one?
Quality control is the process of the project customer accepting the project deliverables.
Quality control is the process of ensuring that the project deliverables are in alignment with the
project scope.
Quality control is the process of obtaining the customer’s acceptance of the work.
Quality control is concerned with the correctness of the work.
85. As part of your project management plan, you have created several subsidiary plans, including a quality
management plan. The quality management plan dictates all of the following except for which one?
Controlling quality
Managing quality
Quality improvement
Six Sigma programs
86. Ben, a project manager, has reported that a project is completed. The customer, however, believes that
the project quality is not at the level defined in the project plan. What must the project manager do next?
Create a new contract for the remaining work.
Refer to the project plan for the quality specifications. If necessary, correct the problem so that the
project is in alignment with the project plan.
Reduce the cost of the project to account for the quality differences and to retain the completion date.
Immediately take a change request to the change control board to start the rework.
87. You are the project manager of the MHG Project. This project has a budget of $350,000 and is
scheduled to last 10 months. Marcy, a key stakeholder of the project, is in disagreement with Fred, another
key stakeholder, on the expected levels of quality. She claims Fred’s accepted level of quality for the
project is too high. Your project plan calls for the same metric that Fred is referring to, as this is based on
the company’s quality policy. Marcy says she will refuse to approve the project because of the cost of
quality. What should you do?
Discuss with Marcy why Fred is actually correct to smooth out the problem.
Discuss with Marcy why the company quality audit is set at the level it is.
Discuss with Marcy why the cost of quality is actually less than the cost of the project.
Discuss with Marcy that the project must adhere to these quality standards, because it is the company
policy.
88. Which one of the following is an input for the plan quality process?
Cost-benefit analysis
Project documents
Flowcharting
Cost of quality
89. Which plan quality process input would rely on the organization’s internal quality policy and
procedures?
Templates
Enterprise environmental factors
Organizational process assets
The functional organizational unit
90. Which plan quality process tool and technique would be concerned with the cost of safety for a
construction project?
Design of experiments
Cost-benefit analysis
Data analysis
Cost of nonconformance to quality
91. The plan quality management process creates four outputs. Which of the following is not an output of
the plan quality management process?
The quality management plan
Quality metrics
The process improvement plan
Project document updates
92. What plan quality process tool and technique would compare the benchmarks of using multiple
materials to determine the best material for the project?
Data gathering
Flowcharting
Cost of quality
Control charts
93. The manage quality process is in which process group?
Planning
Executing
Monitoring and controlling
All process groups
94. The manage quality process has three process inputs. Which of the following is not an input to the
manage quality process?
Project management plan
Project document
Enterprise environmental factors
Organizational process assets
95. Which manage quality process tool and technique inspects how the project work is being completed?
Quality control
Audit
Enterprise environmental factors
Quality metrics
96. There are five outputs of the manage quality process. Which of the following is an output of the manage
quality process?
Quality control measurements
Change requests
Quality checklists
The quality management plan
97. Which of the following is the best example of a quality metric?
The project must be completed by October 2.
The project must use certified electricians.
The project should cost less than $560,000.
The project deliverables must have fewer than ten defects per 1000 units.
98. The control quality process has seven process inputs. Which one of the following is not an input to the
control quality process?
Project documents
Organizational process assets
Deliverables
Scope baseline
99. Which one of the control quality process tools and techniques with data representation is a histogram
that shows categories of failure?
The control chart
The Ishikawa chart
The Pareto chart
The scatter diagram