Description
First, read Chapter 10 in The Essential Workplace Conflict Handbook. Additionally, read the CONTROL Supplementary Document as well as CONTROL: The Final Phase of a DMAIC Project.
In your initial post, address the following:
- Can you find any limitations to your Control phase that should be addressed? What are they specifically?
- What might you need to do to ensure that the process owners in the organization will accept your Control measures?
- How will the Control phase learning apply to your organization’s specific conflict or to the Garden Depot case study?
In responding to your peers, reflect upon what each has shared regarding the Control phase and its implementation, and offer constructive criticism, providing details or examples from your professional experience.
Use specific examples from your own organizational conflict or the Garden Depot case study in your initial post and in your responses to other students’ posts.
Refer to the Discussion Rubric for directions on completing these discussions.
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Explanation & Answer
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Control Phase -DMAIC
The control phase in the DMAIC process involves the maintenance of the solution that
was arrived at on the previous stage "Improve." Control phase aims at sustaining the
improvement and therefore give ways to do so concerning the conflict at hand. The team has to
make sure that the process will keep up the gains and successes of the firm. This phase develops
a plan that monitors all of them and comes up with a method that shows if the new process is
showing a dip in performance.
An organization conflict to that I used previously was on discrimination in the wo...