Description
The Director of HIM has been receiving calls from customers concerning late response to the Release of Information (ROI) requests. You are the supervisor who has been tasked to investigate the problem.
- Using the raw data below on the number of requests completed by each specialist for a month, compile the data utilizing a quality improvement tool (bar graph, line chart etc) that you feel best represents the data for the Director.
- Analyze your ROI workflow and identify where problems might occur that would impact productivity. Suggest how you will address these issues to help your staff meet the required deadlines.
- You are currently using an electronic health record, however, have older paper records located in an off-storage site.
- The department’s copier is an older model that is prone to breakdowns.
- Your ROI staff serve as the receptionist for the department, receiving requests, answering the phone, and greet requestors who are picking up the completed requests.
- Your current method of tracking requests consists of a spiral notebook.
- Analyze your ROI staff and identify how you will address these issues to help your staff met the required deadlines. Think about continuing education opportunities for your ROI staff.
- ROI Specialist #1 has been employed for 10 years.
- ROI Specialist #2 has been employed for 4 years.
- ROI Specialist #3 has been employed for two months.
- ROI Specialist #4 has been employed for one year.
Productivity Report | ||||
ROI Specialist | Week 1 | Week 2 | Week 3 | Week 4 |
1 | 90 | 100 | 95 | 100 |
2 | 100 | 105 | 105 | 95 |
3 | 70 | 75 | 90 | 85 |
4 | 85 | 85 | 90 | 100 |
Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.
Save your assignment as a Microsoft Word document. (Mac users, please remember to append the ".docx" extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:
Jstudent_exampleproblem_101504
Explanation & Answer
Attached.
Running Head: MONITORING PRODUCTIVITY STANDARDS
Monitoring Productivity Standards
Student’s Name
Course Name
Instructor’s Name
Date
1
MONITORING PRODUCTIVITY STANDARDS
2
specialist 4
week4
week3
week2
week1
specialist 1
specialist 2
week 4
week 3
week 2
week 1
specialist 3
Monitoring Productivity Standards
100
90
85
85
95
90
75
70
week 4
week 3
week 2
week 1
95
105
105
100
week 4
week 3
week 2
week 1
100
95
100
90
0
20
40
60
80
100
120
The data in the bar chart above indicates that the workflow at the beginning of the month
is relatively low for the entire specialist team combined. However, the workflow is improving as
the end of the month approaches, but it is varying from one specialist to another. Given that the
release of information standard is 20 requests per day then it means no specialist is meeting the
threshold because in a week each one of them is required to respond to 140 requests. No
specialist has met the lim...
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