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Organizational Behavior And Small Group Dynamics Study Questions and Case Scenario for Midterm Assessment Fall 2018 Respond to the following questions in a short descriptive essay form. Some questions can be bulleted. Please print legibly. If I can’t read your writing, I can’t grade the exam. Do not write name or identification of any kind on the front of the exam. Name and Identification should go on the back of the last page only. Do not detach the exam from your answer sheets. You will have approximately 60minutes to respond to the questions as presented below. Be concise and to the point. There is a ten-point value for each question. Above Instructions for In-class Exam Only Organizational Behavior Individual Level of Analysis Fall 2018 1. Organizational behavior is an applied behavioral science built upon contributions from a number of different disciplines. Define organizational behavior. What are these disciplines and why is it important to replace intuition with systematic study in our attempts to understand behavior within organizations? _________________________________________________________________________________________________ _________________________________________________________________________________________________ 2. What is the relationship between age and the organizational issues of productivity, turnover and satisfaction? _________________________________________________________________________________________________ _________________________________________________________________________________________________ 3. What is learning? _________________________________________________________________________________________________ _________________________________________________________________________________________________ 4. Discuss the three components of an attitude. _________________________________________________________________________________________________ _________________________________________________________________________________________________ 5. Most of the research in OB has been concerned with three attitudes: job satisfaction, job involvement, and organizational commitment. Explain the difference between these attitudes. _________________________________________________________________________________________________ _________________________________________________________________________________________________ 6. Discuss whether employee satisfaction is related to positive customer outcomes. _________________________________________________________________________________________________ _________________________________________________________________________________________________ 7. Discuss the importance of values. _________________________________________________________________________________________________ _________________________________________________________________________________________________ 8. What is the self-fulfilling prophecy and its relationship to Galatea? _________________________________________________________________________________________________ _________________________________________________________________________________________________ 9. How does positive or internal self-efficacy disposition impact workplace performance? _________________________________________________________________________________________________ _________________________________________________________________________________________________ 10. Why would management want to share its decision-making power with subordinates? _________________________________________________________________________________________________ _________________________________________________________________________________________________ 11. Explain the differences between the following terms: affect, emotions, and moods. _________________________________________________________________________________________________ _________________________________________________________________________________________________ 12. What should managers do to motivate professionals? _________________________________________________________________________________________________ _________________________________________________________________________________________________ 13. What is locus of control? What is the difference between an internal and external locus of control? _________________________________________________________________________________________________ _________________________________________________________________________________________________ 14. Describe three determinants to personality. _________________________________________________________________________________________________ _________________________________________________________________________________________________ 15. Define and discuss the theory of cognitive dissonance. _________________________________________________________________________________________________ _________________________________________________________________________________________________ 16. Discuss the types of diversity reflected in the workplace today and how organizations can value and support diversity. __________________________________________________________________________________________________ __________________________________________________________________________________________________ 17. Define display rules. Give several examples of how display rules impact work cultures in different countries. ________________________________________________________________________________________________ ________________________________________________________________________________________________ 18. Define emotional intelligence and identify two of the four competencies of emotional intelligence. ________________________________________________________________________________________________________ ________________________________________________________________________________________________________ 19. Briefly describe the common types of distortions that occur within the perceptual process. ________________________________________________________________________________________________________ ________________________________________________________________________________________________________ 20. How do content theories of motivation and process theories of motivation differ? ________________________________________________________________________________________________________ ________________________________________________________________________________________________________ 21. How people behave can often be better predicted by their beliefs about their capabilities than by what they are actually capable of accomplishing. What theory would apply here? Explain. ________________________________________________________________________________________________ ________________________________________________________________________________________________ FORMAT OF CASE STUDY There will be a two-part case study. Your response to the case study should be evaluated within the individual level of analysis. From a management and employee perspective. What issues does a manager face? Base on the independent and dependent variables, what issues will a manager face given the scenario to be presented and what is the best resolution to resolve the issue, problems, or challenges that and what will be the benefit or otherwise in the organization. In preparation for the case study, you should review the case studies identified in the text and assigned readings. A practice case study scenario – Car Wash is also available for your study. Case Study – At The Car Wash Practice Sample A person worked at two car washes during the summer in a small city and operated by different owners. What problems are generated in the first scenario. What impact does it have on the organization, its customers, management and employees? In the second scenario, what benefits avail themselves to the organization, customer, management, and employees? What other ways can the issues be addressed? In the first, the dripping vehicle would come off the rinse line, where four teenagers waited with towels to wipe it dry. When the wipers were finished, they signaled the car owner by leaving the car door standing open. The car owner would generally walk past a pot placed in his or her path with a sign that read “TIPS, THANK YOU”, climb into the car, and drive away with the windows still wet and water streaming from some parts of the car. Occasionally, one of the wipers dropped a wet towel on the ground, only to pick it up and continue wiping. One customer complained to the manager that the wet towel could pick up sand from the pavement and scratch the car. Only a few small coins got into the pot. Turnover of wipers was high, and they expressed hostile attitudes toward management. The second car wash was opened by a vigorous, enthusiastic young owner. A system was established whereby each customer paid for the service when entering the wash. A ticket was handed to the customer (a practice not followed at the first car wash), which was to be given to the final wiper when the car was dry. The car coming off the rinse line was received by four teenage wipers, three of whom would go on to another car after doing the initial work, while the fourth did the final wiping. This individual did all possible to please the because the customer was not inclined to give the ticket to the wiper until the work was done to his or her satisfaction. The customers usually stood beside the wiper pointing out places where more drying was needed. While doing this, the customer was generally seen to take change out of pocket or purse and wait for the wiper to ask for the ticket. Tips were generous and customers drove away in well-dried cars. The manager often got the entire work crew together for pep talks that ran something like this: We’re the best car wash on the coast. We do the best work, have the most satisfied customers, have the happiest workers, and hopefully make the most money of any car wash of equal size. Your tips will be good if you do a perfect job. I’ve set up 10 customer chairs alongside the wiping area. This is your audience. Show them how well you can do. When you finish, give your customer a guided tour of the car and ask if everything is all right. With this treatment, your customer standing there waiting to give you the ticket will develop the expectation that you should have a good tip. The “audience” on the sideline will see you get tipped. The audience will also tell other people what a great job we do here. The owner’s practices also included job rotation so workers did all jobs (all got a share of the wiper jobs so they would get tipped), flexibility in choosing work hours, and (on weekends) bonuses if a certain volume was reached. The car wash prospered. What basic concepts and approaches to motivation can be applied to this case? Case Study Assessment Rubric It ain’t the thing you don’t know that’ll get you in trouble, but the things you know for sure that ain’t so. Charles Kettering Things You Should Know All Levels of Analysis Definition and Origin of OB/OD Independent Variables Guiding Principles Dependent Variables Concerns for Management / Organizations Problem Solving / Decision Making Interventions Individual Level of Analysis Case Scenario Practice Form—Process for Problem Solving Problem Solving Models All Levels of Analysis Individual Level of Analysis Problem Identification State Define the Problem Diagnosis Stage Generation of Alternative Solutions Evaluate and Select an Alternative Implement and Evaluative Follow Up Case Study Assessment Rubric It ain’t the thing you don’t know that’ll get you in trouble, but the things you know for sure that ain’t so. Charles Kettering Things You Should Know All Levels of Analysis Definition and Origin of OB/OD Independent Variables Guiding Principles Dependent Variables Concerns for Management / Organizations Problem Solving / Decision Making Interventions Individual Level of Analysis Case Scenario Practice Form—Process for Problem Solving Problem Solving Models All Levels of Analysis Individual Level of Analysis Problem Identification State Define the Problem Diagnosis Stage Generation of Alternative Solutions Evaluate and Select an Alternative Implement and Evaluative Follow Up Case Study – At The Car Wash Practice Sample A person worked at two car washes during the summer in a small city and operated by different owners. What problems are generated in the first scenario. What impact does it have on the organization, its customers, management and employees? In the second scenario, what benefits avail themselves to the organization, customer, management, and employees? What other ways can the issues be addressed? In the first, the dripping vehicle would come off the rinse line, where four teenagers waited with towels to wipe it dry. When the wipers were finished, they signaled the car owner by leaving the car door standing open. The car owner would generally walk past a pot placed in his or her path with a sign that read “TIPS, THANK YOU”, climb into the car, and drive away with the windows still wet and water streaming from some parts of the car. Occasionally, one of the wipers dropped a wet towel on the ground, only to pick it up and continue wiping. One customer complained to the manager that the wet towel could pick up sand from the pavement and scratch the car. Only a few small coins got into the pot. Turnover of wipers was high, and they expressed hostile attitudes toward management. The second car wash was opened by a vigorous, enthusiastic young owner. A system was established whereby each customer paid for the service when entering the wash. A ticket was handed to the customer (a practice not followed at the first car wash), which was to be given to the final wiper when the car was dry. The car coming off the rinse line was received by four teenage wipers, three of whom would go on to another car after doing the initial work, while the fourth did the final wiping. This individual did all possible to please the because the customer was not inclined to give the ticket to the wiper until the work was done to his or her satisfaction. The customers usually stood beside the wiper pointing out places where more drying was needed. While doing this, the customer was generally seen to take change out of pocket or purse and wait for the wiper to ask for the ticket. Tips were generous and customers drove away in well-dried cars. The manager often got the entire work crew together for pep talks that ran something like this: We’re the best car wash on the coast. We do the best work, have the most satisfied customers, have the happiest workers, and hopefully make the most money of any car wash of equal size. Your tips will be good if you do a perfect job. I’ve set up 10 customer chairs alongside the wiping area. This is your audience. Show them how well you can do. When you finish, give your customer a guided tour of the car and ask if everything is all right. With this treatment, your customer standing there waiting to give you the ticket will develop the expectation that you should have a good tip. The “audience” on the sideline will see you get tipped. The audience will also tell other people what a great job we do here. The owner’s practices also included job rotation so workers did all jobs (all got a share of the wiper jobs so they would get tipped), flexibility in choosing work hours, and (on weekends) bonuses if a certain volume was reached. The car wash prospered. What basic concepts and approaches to motivation can be applied to this case? Case Study Assessment Rubric It ain’t the thing you don’t know that’ll get you in trouble, but the things you know for sure that ain’t so. Charles Kettering Things You Should Know All Levels of Analysis Definition and Origin of OB/OD Independent Variables Guiding Principles Dependent Variables Concerns for Management / Organizations Problem Solving / Decision Making Interventions Individual Level of Analysis Case Scenario Practice Form—Process for Problem Solving Problem Solving Models All Levels of Analysis Individual Level of Analysis Problem Identification State Define the Problem Diagnosis Stage Generation of Alternative Solutions Evaluate and Select an Alternative Implement and Evaluative Follow Up
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September 17, 2018
Questions Responses
1

Organization behavior is the use of scientific methods and processes to study human behavior
in organization. Consequently, it is built on disciplines such as sociology and statistical
analysis, all of which provide the necessary knowledge for understanding human behavior
based on research.

2

Different generations of employees have different interests, which in turn influences the
productivity whenever they work together. For instance, while the millennial generation if
highly concerned with the flexibility of their work hours, the more conservative baby boomer
generation could view them as being lazy or lacking commitment. Ultimately such influences
their interaction within the workplace.

3

Learning includes the improvement of one’s knowledge of particular concepts or social issues
to the extent of becoming more competent in the field affected.

4

The three components of behavior include the cognitive aspect of the attitude, which is based
on beliefs, values, or the information gained on the issue in question. The...


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