operational excellence 5(1)

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assignment is posted below

textbook: Slack, N., Brandon-Jones, A., Johnston, R. (2016). Operations Management. 8th ed. Pearson. ISBN: 9781292098678

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ITS 631: Paper #5 Fall 2018 IG Dr. Ward-James ______________________________________________________________________________ Chapter 14: Planning & Control Systems & Ch. 15: Lean Operations Any company, regardless of size, product or service, is one to which you can apply the principles of operational excellence. The basis for this paper will be either a factual case from your own work experience or a published case. For this paper, you will describe the situation in the case and then apply appropriate principles of planning and control systems (Ch. 14) and lean operations (Ch. 15). The case should be treated as a problem presented to you by your company’s top management for analysis and a recommended course of action. In the paper, you will discuss and make a recommendation for improvement in the operations of the company based on the concepts you learned in chapters fourteen and fifteen. You can use the case you discussed in a previous paper, however the only content that can be the same is the company overview. You must discuss a different situation/problem! If there are no other problems to discuss, you will need to select a different case. Your paper should be at minimum 8 double-spaced paragraphs (32 minimum sentences). Your paper must include the following: • Company Overview: 1 paragraph; 4 minimum sentences • Situation/Problem: 1 paragraph; 4 minimum sentences • Recommendations from Ch. 14: Planning & Control Systems: 3 paragraphs; each paragraph must include 4 minimum sentences for a total of 12 sentences • Recommendations from Ch. 15: Lean Operations): 3 paragraphs; each paragraph must include 4 minimum sentences for a total of 12 sentence You must include an APA formatted title page and a separate reference page that includes your references in APA format. At minimum, your textbook should be included! Please review the APA Resources folder under Content for questions regarding APA. Please note that Plagiarism will not be tolerated and will result in a zero grade. Please review the Academic Dishonesty Policy outlined in the syllabus and in your student handbook. Grading Rubric for Papers 1-6 A B C F Student showed depth Student showed Student showed knowledge Student showed little of knowledge of subject knowledge of subject of subject matter primarily knowledge of subject matter; limited to the textbook; matter well beyond matter beyond citing the writer may not have cited the citing the textbook; textbook; writer cited the writer cited the minimum minimum number of Knowledge writer cited more than number of references; some references; many statements minimum number of statements and opinions the minimum number and opinions were not of references; most were not supported by supported by appropriate of references; all Subject statements and opinions statements and appropriate citations from the citations from the literature. were supported by Matter literature. opinions were appropriate citations from (40 pts) supported by the literature. appropriate citations from the literature. 40 – 36 points 35 – 32 points 31 – 28 points 27 points Student did an Student did a satisfactory Student did a less than Student did an inadequate job exceptional job of job of integrating course satisfactory job of integrating of integrating course readings readings with additional integrating course course readings with with additional research. research. Sources listed additional research. Some readings with Many of the sources listed sources listed were not additional research. were primarily scholarly or were not scholarly or Quality of scholarly or practitioner practitioner journals, Sources listed were all practitioner journals, Research scholarly or newspapers, or academic journals, newspapers, or newspapers, or academic (30 pts) practitioner journals, books from the last ten academic books from the last books from the last ten years. ten years. newspapers, or years. academic books from the last ten years. 30 – 27 points 26 – 24 points 23 – 21 points 20 points Student presented Student presented ideas Student presented ideas in a Student presented ideas in a ideas in a compelling presented in a clear, coherent manner with several poorly organized or manner with no incoherent manner with coherent manner with distracting writing, grammar, Presentation distracting few distracting writing, or spelling problems; the many distracting writing, of Ideas and writing, grammar, or grammar, or spelling page length requirement may grammar, or spelling Mechanics problems; the page length not have been met. spelling problems; the problems; the page length (20 pts) requirement may not have requirement was met. page length been met. requirement was met. 20 – 19 points 18 – 16 points 15 – 14 points 13 points All citations, quotations, Most citations, and references were quotations, and APA references were properly formatted or formatting contained one or two properly formatted or (10 pts) minor errors. contained several minor errors. 8 points 10 - 9 points Some citations, quotations, and references were not properly formatted or contained major errors. Most citations, quotations, and references were not properly formatted or contained many errors. 7 points 6 points Total Points Earned (100 points max)
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Running Head: OPERATIONAL EXCELLENCE

Operational excellence
Name:
Institutional Affiliation:
Date:

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OPERATIONAL EXCELLENCE
Operational excellence
Overview of the company
Petco, a short name for Petco Animal Supplies, Inc., refers to a US-based retail private
company that deals with the delivery of diverse products and a variety of animals. The firm
stands in the leading position regarding the delivery of pet-related products and services. As a
private entity, the firm has a history of over 50 years of operations in which it delivered and
continues to provide a diverse set of products and live pets to the esteemed customers. Some of
the products and services that the company offers include medical supplies among other
commodities meant to make life easier and friendly to the owners. Since its establishment in
1965, the firm operates under 1500 locations and a total of 2500 employees.
Problem identified
Although the company boasts a more significant market share in the industry, the
company faces a variety of challenges which in the long run would contribute a large part

towards its fail...


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