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Lesson 5 Short Answer
1. How are communication skills essential to managing conflict strategically? Describe at
least one approach to assertive conflict management. In your response, include how
setting goals and managing anxiety are important to successful conflict resolution.
2. 2. Discuss the conflict styles represented in Figure 11.1 from your textbook. Which style
do you use most often? Describe how you came to this conclusion. What changes would
you make to improve upon your current conflict management style?
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