Case Study: Effective Communication and Decision Making Strategies

User Generated

Wnzba1985

Business Finance

Description

Resource: Introduction to Hospitality Management, Ch. 17

As an executive for a hospitality consulting group you have been asked to evaluate and recommend effective communication and decision-making strategies for a four-star hotel. (For more information, read the "Guests Complaining about Waiting Too Long for Elevators" Case Study in Ch. 17 of Introduction to Hospitality Management (p. 679).)

Review the issue and provide a response that both solves the problem and provides suggestions for avoiding such challenges in the future.

Include the following information in your 700- to 850-word paper:

  • A definition of effective communication and why it is important for both management teams and employees.
  • Key communication concepts that can be used to resolve multi-departmental problems, including recommended methods or approaches to use.
  • Proposed solutions and key considerations involved in your decision-making process (e.g. rationality, conditions, styles) as it relates to the example in the case study.
  • Suggested best practices for avoiding such interdepartmental challenges in the future.

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Explanation & Answer

Attached.

Running Head: INTRODUCTION TO HOSPITALITY MANAGEMENT

Introduction to hospitality management
Name of the student:
Name of professor:
Name of course:
Submission date:

1

INTRODUCTION TO HOSPITALITY MANAGEMENT

2

What is the meaning of effective communication and why is it vital for both management teams
and employees? What are the major concepts of communication, recommended approaches
and methods which can be used to solve problems experienced in departments? What are the
key considerations and proposed solutions which are involved in my decision process? What
are the suggested practises for avoiding the challenges experienced in departments in future?
Effective communication refers to verbal speech or the methods of passing information
between two or more parties (Chang, 2018) for example; when you talk in simple and clear
terms and the person whom you are talking to absorbs your point by listening keenly.
Effective communication is very vital for both the employees and the management teams
because; first it promotes gains in productivity. This is because, through communication
managers are in a position of communicating plans and str...


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