Description
Demonstrate critical thinking & analysis; 1.5 line spacing
Writing mechanics include organization, grammar, and spelling
1. What’s wrong with the following note which was sent to a potential customer, Pat Roberts, who contacted an electronics company inquiring about a new laptop:
Hi Mr. Roberts,
Thanks for your interest in the new Halo VII laptop. As you noted, it has 12GB memory and a 1TB hard drive. What you might not be aware of is this baby also comes with facial recognition, finger-ID and password options to handle your security concerns. Free two-week trials are available by contacting our local sales representative.
Sincerely,
Harold James, Community Relations
2. Give a real-world example of “bad listening,” include potential consequences resulting from “bad listening.”
3. Of the Four Dimensions of Business Behavior, compare and contrast Dimensions 2 and 3. Provide your own examples.
4. Select one category of the “Factors Influencing Business Communication” and discuss the challenges associated with that category. Provide your own examples.
5. What’s the best method of delivering bad news to an executive? Provide example(s).
Explanation & Answer
Attached.
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Answering Questions
1. What’s wrong with the note which was sent to a potential customer, Pat Roberts,
who contacted an electronics company inquiring about a new laptop?
First of all, the biggest mistake that has been done on the note is the use of the word “baby”
to represent the name of the laptop. This is very unofficial and degrades the meaning of the email
note which is supposed to be official. The electronics company did not also know the customer’s
age and sex among other demographic features, hence referring the laptop as “baby” was not
okay. Pat Roberts might have lost his baby or may not be in good terms with his baby or wife
and hence referring the laptop as “baby” may make him start regressing back. The company
needs to look at the language they are using and also care enough for the feelings of their
potential customers. They should talk in an official manner regarding the type of note the
customer wrote them. If the customer wrote an official note, they should adhere to it and leave
things like “baby” out of the picture but if the note was written in a very informal manner, then
they can reply to them informally but all in all, official emails need to be se3nt to the customers
so as to ensure that business ethics are observed and the feelings of the potential customer is
considered.
2. Give a real-world...
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