Week 3 Field Exercise

User Generated

szrecul24

Business Finance

Description

At Northeastern University we focus on applied learning. In that spirit, each week of MGSC 6204 affords you with a hands-on learning experience where you have an opportunity to apply your work on that week's reading and case study to your own organization. Attached you will find a learning guide and the template for the Week 3 Field Exercise.

Use the template to complete your exercise.

Please be aware that you may need some assistance from people inside your company to complete this assignment for submission on the end of Day 7 deadline. Do not wait until late in the week to seek these people out.

Week 3 Lesson 3 Field Exercise

Note: Contact your Instructor if you are not presently affiliated with an organization for your Field Exercise work.

Complete and submit your field exercise using the Turnitin drop box found within the Assignments area by the end of Day 7.

User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Attached.

Week 3/Lesson 3 - Field Study in IM/IT Sourcing
Student’s Name:
Company’s Name: General Electric Company (GE)
Brief Description of Your Company’s Industry/Market Place:
The company is operating and serving in the Addictive Manufacturing Industry situated in
Boston.
The Tool for Data Collection and Analysis:
The collection of data in this additive manufacturing industry is appropriate in order to establish
and ascertain the needs of the customers towards maintaining and increasing a company
customer base. Through Customer Relationship Management and the check sheet as a tool it
would assist our company to track the needs of the customers and ensuring that we keep the
needs of the customers at par and ensuring they are satisfied with our services.
Part A: Identify your Organization’s currently deployed IM/IT sourcing strategies. Note:
be sure to explore as many aspects of as possible, including: data center operations, call center
operations, Web site operations, desktop and end user support (help desk), software development
and maintenance, access to specific applications – such as sales force automation, and so forth.

Sourcing
Strategies in
Place Today
Data Center
Operations

Call Center
Operations

BP Owner/IT
Steward of
Sourcing
Relationship
• Recurring
relationship



Communicatin
g relationship

prepared by RMK 093015

Benefits to the Organization

operational value: The organization larger computers
and mainframes would be working efficiently, and it
would easy for the organization to identify any
particular failure and problems in the network servers.
managerial value: An organization will be able to
store, manage and disseminates its data which would
be vital towards ensuring the organization information
confidentiality.
strategic value: It gives an organization the
opportunity to protect its vital information from any
form of insecurity and malpractices.
operational value: It ensures effective transmission
and receiving of information which would be ideal to
an organization in understanding the various consumer
needs and the changes that need to be developed.
managerial value: It enables a manager to know the
requests, complains, and compliments that are raised
Page 1

Week 3/Lesson 3 - Field Study in IM/IT Sourcing

Web Site
Operations



Efficiency
relationship



Desktop and User
Support (help
desk)



Software
Development and
Maintenance



lights-on
relationship



Strategic
relationship

prepared by RMK 093015

by the customers and act accordingly.
strategic value: Establishing a call center g...


Anonymous
Just what I needed…Fantastic!

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