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What do you think the impact of leadership on quality is? From your own experience can you describe a situation where leadership behavior had a positive impact on quality? How about a negative impact?

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Highlights of Effective Management and Leadership Presentations by the ESSEX GROUP The ESSEX GROUP, Centerbrook,CT USA ATTITUDES control ACTIVITY/BEHAVIOR which yields RESULTS The ESSEX GROUP, Centerbrook,CT USA therefore only a change in activity will yield different results Training is an event which can change short term behavior Development is a process which can change attitudes and effect long term change in behavior The ESSEX GROUP, Centerbrook,CT USA Attitude an can be defined as a habit of thought an organization’s Attitudes will be displayed in its Vision and Values The ESSEX GROUP, Centerbrook,CT USA Vision Vision Statements must: be inspiring to those in the organization be as valid 100 years from now as it is today help you think about what you could do but aren’t doing help you know what not to do be truly authentic to your organization The ESSEX GROUP, Centerbrook,CT USA Mission The Mission of an organization states what will be accomplished in a given time Missions will be completed and will be superseded by new Missions always moving toward achievement of the Vision The ESSEX GROUP, Centerbrook,CT USA Missions are accomplished by the completion of goals Goals can be personal or organizational Goals must be SMART in order to be effective guides for activity The ESSEX GROUP, Centerbrook,CT USA GOALS Specific Measurable Achievable Realistically high Time stated The ESSEX GROUP, Centerbrook,CT USA GOAL SETTING Goal setting may be the single most practical method for changing/improving performance The ESSEX GROUP, Centerbrook,CT USA Goal Setting Basics Goal setting can be practiced by individuals or groups Goals should always be stated in terms of the Vision/Mission Goals should be written…unwritten goals = wishful thinking Preparation of goals must include a statement of why things are to be done and the reward for doing them, not just what & how things are to be done The ESSEX GROUP, Centerbrook,CT USA Goal setting how to’s •Write goal down •list all obstacles •list all solutions •prioritize solutions ( Plan A, B, C……) •Take Action •Assess result The ESSEX GROUP, Centerbrook,CT USA Inescapable Laws Management is cause, all else is effect Behavior that gets rewarded gets repeated What gets measured gets done The ESSEX GROUP, Centerbrook,CT USA Management is cause, all else is effect Management provides leadership, guidance, creates the climate for achievement, communicates, provides resources and coaches the team. Management nurtures and builds the attitudes which control behavior which yields results. The ESSEX GROUP, Centerbrook,CT USA Behavior that gets rewarded gets repeated. Remember that failing to sanction or correct negative behavior is equal to rewarding that behavior. Management that refuses to recognize or confront counterproductive activity not only tolerates but rewards it. The ESSEX GROUP, Centerbrook,CT USA What gets measured gets done It is not enough to merely measure activity. Only measure activity that will contribute to the achievement of the Vision, accomplishment of the Mission, reaching the Goal. To do otherwise risks rewarding unproductive activity. Choose measurements that correspond to results, not merely how busy the staff was. The ESSEX GROUP, Centerbrook,CT USA Four types of thinking which one is being used in your organization? Reactive - Recreate the past Inactive - Maintain the status quo Preactive - Forecast the future Interactive - Move into the future, control your destiny The ESSEX GROUP, Centerbrook,CT USA POINT TO REMEMBER #1…. How People respond to change What’s In It For Me? The ESSEX GROUP, Centerbrook,CT USA POINT TO REMEMBER #2…. How People respond to change What’s Against My Interest? The ESSEX GROUP, Centerbrook,CT USA How you recognize and manage WIIFM and WAMI will directly affect your success! The ESSEX GROUP, Centerbrook,CT USA 21st Century Management realities The pace of technology driven change will only accelerate. Technology and information availability has raised the expectations of all people Everybody is a stakeholder…somewhere, somehow You can’t motivate others, it’s all you can do to motivate yourself…what you can do is provide the environment in which people can be self motivated Communicate! never forget WIIFM, WAMI…that’s how people think! The ESSEX GROUP, Centerbrook,CT USA poor performers 10% most staff members 80% great performers 10% Most of our supervisory time and effort is consumed by the 10% poor performers…… What would happen if we turned that attention to the middle 80% and moved them toward the top ten? The ESSEX GROUP, Centerbrook,CT USA
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Student’s Name
Professor’s Name
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Leadership
Leadership in an organization plays a great role in determining the success of any
business. Leaders in an organization contribute significantly to the quality of services offered or
products on their organization. A motivated ...


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