For an additional fee, a customer purchasing a Sears Roebuck appliance, such as a washing machine, can purchase a three-year service contract. The contract provides free repair service and parts for the specified appliance using an authorized Sears service provider. When a person with a Sears service contract needs to repair an appliance, such as a washing machine, he or she calls the Sears Repairs & Parts department to schedule an appointment. The department makes the appointment and gives the caller the date and approximate time of the appointment. The repair technician arrives during the designated time framework and diagnoses the problem. If the problem is caused by a faulty part, the technician either replaces the part if he is carrying the part with him or orders the replacement part from Sears. If the part is not in stock at Sears, Sears orders the part and gives the customer an approximate time when the part will arrive. The part is shipped directly to the customer. After the part has arrived, the customer must call Sears to schedule a second appointment for a repair technician to replace the ordered part. This process is very lengthy. It may take two weeks to schedule the first repair visit, another two weeks to order and receive the required part, and another week to schedule a second repair visit after the ordered part has been received. . Diagram the existing process . What is the impact of the existing process on Sear’s operational efficiency and customer relationships? . What changes could be made to make this process more efficient? How could information systems support these changes? Diagram the improved process.

What is the time to begin the literature review associated with a quantitative research project ? and for a qualitative research project ?Q2.  If you want to find information about books available in your local library, what will be probably be your best resource?Q3.  If you want to conduct a keyword or author search of research reports published in research reports published in professional journals,  what will be probably be your best resource?Q5 :In a good literature review, What would a researcher do?Q6.  Describe three benefits of conducting a thorough review of existing literature before writing a research proposal.Q7. What are the questions about the data that are basic to any research project?Q8.  Distinguish the difference between the purpose of quantitative and qualitative researchQ9. Distinguish the difference between the data collection in quantitative and qualitative researchQ10.  a.  Define the internal validity of a research study.b. Identify three of the techniques for enhancing the internal validity of a study.Q11.   a. Define the External validity of a research study:   b.  Identify three of the techniques for enhancing the external validity of a study.