A195.Follow the instruction to write 3pages training planning log using the template

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Follow the instruction to write 3pages training planning log using the template

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FINAL ASSIGNMENT: TRAINING LOG PLAN The final assignment in this course requires you to create a ½ day (3 hours no less/no more) training intervention. You will report the details of the training session using the Training Plan Log (Final Assignment Template) located in the documents listed under the Final Assignment Tab. The Training Plan Log has been modified for this assignment to include an additional column. You are expected to use the additional column to provide a rationale/reason for why each element of your intervention was chosen and the purpose you expect it to serve. The Training Plan Log is 5 pages. You may or may not need all of these pages. Delete those that you do not need before turning in your final assignment. If you need additional pages, copy and paste additional blank pages onto the end of the five to create extra pages. This will ensure that the formatting carries over. To determine what your training should be based upon use one of the following options:  consider an issue facing your current workplace that could be addressed through effective training  consider an issue facing a previous workplace where you were employed that could be addressed through effective training  talk to a family member or friend about a particularly pressing issue in their place of work that could be addressed through appropriate training When choosing a topic for training be sure to meet the following criteria:  choose a soft skill (not a hard skill)  focus on a few (one to three tops) training objectives to avoid having too much and doing too little on each objective Overall, the final assignment will require you to do the following:  identify a single or limited set of specific training objectives  set a timetable for training that takes into account what you have learned about training techniques and adult learners  identify and arrange the content for the training intervention  identify and arrange the methods to be used in the training  identify the resources needed for each component of the training intervention  be clear about the reason and purpose for all elements in the training intervention A CAUTIONARY NOTE While it may look as if you are simply filling out a table, please do not be fooled by the brevity of what you will be turning in for the final assignment. Completing the Training Log accurately, coherently, and effectively will entail devising a well crafted training intervention. Completing the form then is only a small portion of the effort and expertise that goes into the assignment. Thoroughness versus carelessness will be reflected in what you submit. Keep in mind that the final assignment, a cumulative reflection of your mastery of the key components of the course, is worth 200 points. The Final Assignment Rubric that appears below will be used to assign your grade. Specific and precise detail will determine the exact mark within these cut off points. Final Assignment Grading Rubric A B C Clearly References References references and course content course content applies course but could apply but does not content well, it better. display and Demonstrates understanding. demonstrates understanding. understanding. D E Fails to Fails to meet reference the minimum course content guidelines for or to display the assignment. understanding. Credit only for completing the activity. Tips for Completing The Training Plan Log Final Assignment You will do well on this assignment if:  you propose and articulate well a comprehensive T&D training intervention on a specific topic  you have clear and attainable training objectives  you provide sufficient detail for each and every step in the process  you ensure that the parts of your training intervention are well connected and that they clearly link and fit well together  you show that you have a solid command of the course content  your provide ample detail (e.g., naming and describing a self-assessment instrument versus just simply saying you will use one; describing an actual case study in detail that will be used instead of just listing that one will be used, or saying how exactly a role play will unfold — as say role reversal, fishbowl, etc. and what the roles will be — versus just saying you will have a role play) Your score will suffer if:  you do not provide a complete training intervention  your training intervention is poorly organized and disconnected  your training objective does not match the choices made in the training intervention or is poorly conceived to begin  you fail to provide sufficient detail for any steps in the intervention process  you have a poor or weak rationale/purpose for including elements Name: ______________________ Training Plan Log (Template) Training Objective: Time Content Methods Resources Rationale/Purpose Training Plan Log (Template) Continued Training Objective: Time Content Methods Resources Rationale/Purpose Training Plan Log (Template) Continued Training Objective: Time Content Methods Resources Rationale/Purpose Training Plan Log (Template) Continued Training Objective: Time Content Methods Resources Rationale/Purpose Training Plan Log (Template) Continued Training Objective: Time Content Methods Resources Rationale/Purpose Assignment Instructions box Name: Qing Yan Training Plan Log (Template) Training Objective: This training objective is to train employees on how to correctly serve a customer online on Amazon. I feel like to do these by giving employees customer service lecture and try to let employees to understand of what their roles are by participating in a role play activity. Time Content Methods Resources Rationale/Purpose I work at an online Company who sell food 12pm: customer products on Amazon service represent For the meeting, all Improved Productivity. Saturday The customers and the meeting I need is tables The key purpose of any training is to improve 12pm- managers feel like the I will start the computer, chairs. I effectiveness and productivity. Internal training 2pm online customer training session would show the begins with an induction program, enabling the servers, packing with a short 10 methods in the employee to learn how to do the job, its purpose people and listing minute customer PowerPoint and how it fits into the corporate strategies persons are not dealing service represent with customers as meeting. In the The resources By training staff internally, an organization can politely as they should meeting I will needed for role customize the leaming to fit business needs be Bad customer communicate with playing are also exactly adapting some elements and omitting any service will make our the customer limited. I would considered unnecessary for the job. This enables company lose services that our have to make note the employees to focus more clearly on the customers and that is customers and cards with the roles organiza goals and ies, while sensing not what we want managers have that the employees their individual contributions to its success. Customers have noticed complaints would be faced so complaints like, Rude about customer they are aware of customer service", "No service I will the correct role 1 one response always basically go over would need a total and very why we are at the of 27 note cards. 1 unwelcoming As most of us know, customer service is a big component in the online business meeting and what would give nine the problem is that note cards to each needs to be group. The note addressed. I think cards would include Training as a reward is an effective motivator, and maybe it was the the following: 1) happy employees are more productive and less best way to start the Angry customer likely to think about leaving. A structured internal meeting, and 1 2.) Rude customer training program shows staff the organization wanted the 3.) Talkative recognizes their worth and it is in their interests to employees to customer stay. understand the 4.) Sick customer training objectives 5.) Inconstant and also to customer understand what 6.) Customer was the meaning of complaints this the training 7.) Customer returns 8.) Customers who try to have you change the price 9.) Returning customers Alit and myself would also have to be very aware of the participation and if someone isn't participating we would have to handle that situation by politely removing that person from the role play
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Explanation & Answer

Attached.

Name: ______________________

Training Plan Log (Template)
Training Objective: To ensure that the organization achieves business success and increase in market share there is the need for
training the employees on how to serve the customers. The second objective is training the managers and supervisors on how to
become aware of the activities going on in the restaurant and how to achieve comprehensive feedback from the customers about the
services rendered. The third objective is to ensure that the employees and managers are aware of the various customer service that they
need to implement to attain desired results.

Time

Content

Sunday
In recent times Gram &
1000hrs – Dolce Restaurant has
1300hrs
not been doing well
since it has been
receiving a declining
number of customers
visiting the restaurant.
That has raised an
eyebrow among the
managers, employees
and the supervisors on
what might have led to
the trend. The
managers of the
restaurant think that the
behavior and work
conduct of the
employees especially

Methods

Resources

Rationale/Purpose

Towards ensuring
that the
organization
achieves all its
objectives, the
managers were
uncertain about the
appropriate method
to engage and train
the employees to
attain the level that
they desire. The
first method of
training that was
utilized by the
managers was
lecture training in
which the managers

The resources
required for this
staff is very
minimal since
lecture training
does not...


Anonymous
Really great stuff, couldn't ask for more.

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