Review Case Incident – BC Assessment on page 317 of your text.

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26ufgrryr

Business Finance

HRM635

Park University

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Review Case Incident – BC Assessment on page 317 of your text.Conduct scholarly research to answer the assigned questions.Formulate your response in a 2-3page APA formatted report. Review the grading rubric for expectations

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RUNNINGHEAD: Unit 5 Homework Unit 5 Homework Vanessa Hinojos Park University 1 RUNNINGHEAD: Unit 5 Homework Review Case Incident – BC Assessment on page 317 of your text. Conduct scholarly research to answer the assigned questions. Formulate your response in a 2-3page APA formatted report. Review the grading rubric for expectations. BC Assessment BC Assessment is a provincial Crown organization whose 350 to 400 professional appraisers determine the market value of land and improvements for taxation purposes. Each year, about 2 percent of property owners file a formal complaint or appeal with the agency. Complex appeals that are not resolved might proceed to an appeal board, which could lead to a formal hearing. The appeal process represents a significant cost, mainly in staff time. To help cut back, the agency decided to train appraisers to develop the skills needed to resolve appeals earlier. Thirty-six appraisers took part in a two-day, face-to-face workshop that included group discussions, team summaries, case studies, and mock role-playing exercises. Before training, 20 percent of the trainees rated their knowledge and skill levels as high. After training, that number rose to 56 percent. In addition, 69 percent of the trainees said they had a high level of confidence in effectively applying the learning to their jobs. However, six months after the training the value of the course was significantly diminished at the transfer of learning stage. More than one-half of respondents saw little or no improvement in tasks associated with appeals management. Questions 1. What effect did the training have on trainees? What should the trainees be able to do on the job after attending the training program? 2. Use Baldwin and Ford’s model of the transfer of training process (Figure 10.1) to explain why so many of the trainees reported little or no improvement in tasks associated with appeals management. 2 RUNNINGHEAD: Unit 5 Homework 3. Discuss some of the strategies you would recommend before, during, and after training to improve trainees’ performance of tasks associated with appeals management. Be sure to indicate strategies for the trainer, trainees, and managers. Source: S. Dobson, “Logitech, BC Assessment fine-tuning training,” Canadian HR Reporter, Mar. 22, 2010, P. 8. Reprinted by permission of Canadian HR Reporter. 3
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Running head: REVIEW CASE INCIDENT

Review Case Incident

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Institutional Affiliation

Review Case Incident

1

REVIEW CASE INCIDENT

1. What Effect Did The Training Have On Trainees? What Should The Trainees
Be Able To Do On The Job After Attending The Training Program?
The objective of the training by BC Assessment was to give them the skills to resolve any
complaints that clients filed regarding the company. Considering the costly process of the
appeal, the company intended to help cut back on the costs. The training of appraisers in
the company would help them resolve the complaints earlier. The trainees attended the
workshop to acquire the knowledge necessary to address the complaints from clients. After
the training, the employees were able to increase their knowledge and skills and the
confidence to ...


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