Crisis Management Plan

User Generated

snolt23

Writing

HRM420

Description

Scenario: You are an employee of Cabot Nutrition, a company that manufactures various vitamins, minerals, and other supplements including infant formula. An employee was found to have tampered with infant formula during production, and has since been terminated. On his termination day, the employee became violent and struck his supervisor. Several infants have become ill as a result of the tampering, but all injuries have been reported as non-life-threatening. Two of your employees used this infant formula with their infants, and both infants are ill. You have been tasked with creating a response to this product-tampering crisis.

Create a 12- to 15-slide presentation with speaker notes to senior management detailing your response.

Include the following in your memo:

  • Describe the crisis in detail, including additional facts that you create and the results of your investigation.
  • Create a Crisis Management Taskforce, and list the job titles and responsibilities of each member.
  • Develop a Crisis Management Plan to address this incident and help mitigate/prevent this type of crisis and workplace violence in the future.
  • Summarize key components of a Workplace Violence Prevention Policy.
  • Explain how you will communicate your response to this crisis both internally (to the company) and externally (to the public), and include any support or recompensing plans.

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Explanation & Answer

Find attached.

CRISIS MANAGEMENT PLAN
STUDENT NAME
INSTITUTIONAL AFFILIATION
COURSE TITLE
DATE

CRISIS BACKGROUND


Cabot Nutrition is facing a crisis that is linked to an incident that occurred on the 1st
of November, this year



One of our employees who works in the production unit as a Quality Control Monitor
tampered with the manufacturing process resulting in the contamination of the Cabot
Infant Formula.



As expected, the contamination of food of any kind and especially food that is
consumed by a vulnerable group like children poses dire legal and health
implications for Cabot.

INVESTIGATION
• Investigation was commissioned in order to gain first-hand understanding of
the crisis:
• how this act of sabotage occurred
• who was responsible
• how the event could have been prevented and
• the possible consequences of the scandal on our brand reputation and bottom line
profitability.

INVESTIGATION RESULTS


There is lack of oversight and accountability in the quality control process which could have prevented
the contamination from occurring



There is an ineffective detection system which could have prevented the tampered formula from being
released into the market



The investigation showed that the contamination was introduced at the raw material stage. It was
revealed that raw materials are not well safe guarded.

INVESTIGATION RESULTS, CONT’
▪ Although other employees noted suspicious behavior by the accused member
of staff, they failed to repo...


Anonymous
Just what I was looking for! Super helpful.

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