After reading Chapter 11 and reviewing the lecture power point (located in lectures tab), please answer the following questions. Each question must have at least 3 paragraphs and you must use at 3 least references (APA) included in your post.Additionally, you are expected to reply to two other students and include a reference that justifies your post. Your reply must be at least 3 paragraphs.1. Describe the characteristics of patient-centered care AND the importance of each characteristic.2. You are taking care of an 80 African-American year old male patient in a medical surgical unit who was hhospitalized with congestive heart failure. He is being discharged with multiple medications and home health care. Describe the steps you would take to provide patient education including cultural considerations. 3. Describe how you will evaluate the effectiveness of your education on the scenario stated in question 2.

Now that you understand the basics of ethics and the law, you will choose a topic, begin research, and draft a thesis for your paper. This week, you will focus on finding at least two peer-reviewed articles related to your topic. For example, you can analyze Roe v. Wade (the law that legalized abortion) and its impact on the practice of obstetrics and gynecology over time. Alternately, you could discuss the legal and ethical issues surrounding The End of Life Option (physician-assisted suicide) law that was recently passed in California and its impact on hospitals. You could even discuss the need for a strong Code of Ethics in every medical business setting or the need for interprofessional education and how it can improve the ethics of a medical setting. Once you have chosen your topic, conduct research to find at least two peer-reviewed articles related to your topic and summarize the findings in those two articles. Then, formulate a thesis for your paper. Compose a 2 page paper that presents your thesis and summarizes your supporting articles. In your paper, analyze why these article support or refute your topic. Compose your paper in APA format with a title page, introduction, headings, conclusion, and reference section. 

Emma and Isabella attend the front office at an urgent care facility. They have worked together for more than five years and enjoy collaborating on projects. Their manager has asked them to work together to create a team training for effective communication in the workplace. Emma and Isabella will be responsible for creating and delivering the training to the staff at the facility. Emma feels that it is important to provide hands-on learning, while Isabella feels lecture would be the most appropriate format for this team. Emma defends her point by saying that her sister has been a teacher for 10 years, and she has proven that hands-on learning will increase the engagement and likelihood of remembering the training material. Isabella feels that Emma does not account for her 10 years of experience in the medical office and voices her disgust with Emma and her lack of appreciation for her experience. Isabella storms off and leaves Emma to finish the work alone.Emma approaches the manager and complains that she has been left to complete the training because Isabella refuses to talk to or work with her.Write a 265- to 350-word paper that includes the following:Describe the type of conflict illustrated in the scenario.Identify strategies the manager could use to resolve the conflict between Emma and Isabella to create a supportive climate again.Explain how the defensive climate created by the conflict will affect the workplace relationship between Emma and Isabella.Discuss the impact it could have on the other clinic staff and the consumers who use the clinic.Cite at least 1 peer-reviewed, scholarly, or similar reference.Format your assignment according to APA guidelines.