knowledge management and systems and CRM

User Generated

1hpxl

Computer Science

Description

In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.

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Explanation & Answer

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1
Open Text Process Suite
With the changing technology companies are adopting to the new systems to be able to
serve customers efficiently and also for them to achieve their goals and objectives. One of the
most popular technological advances is the CRM software which is used to make the swift
growth of essential initiatives (Karodia, 2016). Nelnet the leading company in servicing,
processing and distributing has implemented the open text process suite to serve as the process
management platform. This process enables the company to captur...


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