Description
“Utilizing ‘High-Stakes’ to Promote High Performance in Cross-Organizational Collaborative Teams.”
When does your healthcare organization perform at its best? Often times, it’s under circumstances of crises or emergency. Or, when there’s a complex task that has a sense of urgency and no one person can solve it alone. HCOs also typically rise to the occasion when people believe there is a legitimate threat to funding, organizational viability, and their primary patient population.
One might make the mistake then, of thinking that the only moments where people are willing to collaborate are in times of crises. We hear staff, administrators, and health providers from a multitude of disciplines state in reflection, “everyone just pulled together… there was no us versus them within the hospital… we were all on the same page… because we just had to be.”
An examination of these instances reveals a common theme: “high-stakes” situations highlight our commonalities and the motivations we share, and diminishes the more trivial items that drive us apart from one another. When faced with a crisis or challenge, people often pull together in rather extraordinary and impressive ways. But, we can’t rely on crises—nor create them artificially—to foster collaboration, especially when collaboration is the foundation of the work that’s being done.
For instance, consider your HCO as one that has recently established a very formal, very public partnership with a completely different HCO. This is not a merger or acquisition. Rather, each HCO will still exist as its own separate and unique entity, delivering independent and different services and health supports. However, you are now charged with collaborating together on a new project.
Without manufacturing a crisis scenario, your charge for this challenge is to create a planned “high-stakes” situation around the new joint project that will drive successful collaboration between your HCO and your new organizational partner. Then, utilize your 5-documents & Justifications to outline the details scenario and articulate how successful collaboration is being/has been fostered as a result.
Here are some factors that create “high-stakes” to guide your conceptualization of the cross-organizational collaborative situation:
1- People are engaged in work that is very important to them.
2- Their activity is highly visible to others.
3- The consequences of doing well or poorly are very large.
4- People engaged in the work will feel the consequences of their success or failure directly and in the near-term future.
READ
Incident/Introductory Report (w/ notification chain... justification, influencing factors) – your design thought process here is “how would this information come to me as a Health Services Administrator handling this case?”
2.
"Mind Map" (visual representation grid of Key Issues/Players/Foundational Causal Factors and their interconnectedness)
3. Policy Supporting Proposed Change (w/ TWO authority references)
4. Memo (w/ distribution info... style/list/method)
5. Quality Indicators / Measurable Outcomes & Anticipated Results Form
6. Justifications “Bookend” – narrative explanation of your thoughts and decision-making
processes for each of the previous documents and the submission as an interconnected
whole assignment
Explanation & Answer
Attached.
Program: Mental illness and drug Abuse Therapy
Student’s Name
Institution
Instructor
Date
Brookeville Patient Center
Complete Wellness has approached Brookeville
Patient Center with a very innovative idea. The
Complete Wellness incorporation has a sense that
the superior treatment of mental illness and
substance abuse should be availed to all persons
deserving irrespective of their social or economic
status in the community.
Mental illness and drug Abuse
Therapy
It will improve the patient's
conditions through proper
organizational leadership support,
evidence-based decision making, and
better clinical information systems
Page 2
The Centre also argued that the treatment could
be achieved through the change in the lifestyle
or holistic as well as conventional treatments. .
The collaborative model will help Brookeville
patient center to deliver integrated mental care
and general care to the people who are affected
by drug abuse.
Research
Research has shown that
patients who are diagnosed
with mental illness, only 15%
can receive proper treatment.
Page 3
Complete Wellness
Complete Wellness goal is
to start and implement the
project early January year
2019.
Page 5
Brookeville Patient Center Contacts Mind Map
DR. Rajesh, PhD
Dr. Eleanor Gibson, PhD
Dr. Johansen, MSc
Manager Brookeville
Patient Center
Coordinator Brookeville
Patient Center
Supervisor Brookeville
Patient Center
789-789-976
769-987-000
Dr. Steve Jobs, MSc
Coordinator
Brookeville Patient
Center
730-908-876
Dr. James. MSc
Brookeville Patient
Center
Finance manager
Brookeville Patient
Center
765-876-987
MEMO
To: Dr. Steve Jobs Coordinator Complete Wellness Incorporation
From: Dr. Eleanor Gibson, Brookeville patient center Coordinator
Date: December 3, 2018
Subject: One-Year Collaboration
Good Morning Dr. Steve Jobs,
I am pleased to announce that Brookeville patient center is exceptionally proud to have partnered
with as well as to collaboratively work with Complete Wellness Incorporation in this great new
program of people with mental illness and drug abuse problem.
When the program initially started in June in 2018, there were very few patients with mental
illness and drug abuse problem were admitted. Few patients were able to join the treatment
sessions. However, in the recent months, we have received numerous referrals and patients with
mental illness and drug abuse-related effects. Initially, it was our feeling that having a nurse and
a physician in the program was sufficient, but now we feel that there is an urgent need of more
professional psychologists and physicians from the Complete Wellness Incorporation. This is
perhaps due to the popularity the program has gained over the months.
For the past four months were have analyzed the effects of a collaborative model in the provision
of mental treatment and drug abuse-related care and psycho-therapy on ten patients who had no
such experience before. The tests which were conducted by our physicians and psychotherapists
revealed that there was some improvement in the pat...